Reviews
Write a reviewI went there to buy a car today. The salesman was inattentive and rude and disrespectful to my wife. The business manager got us keys to test drive. When we came back he was nowhere to be found. We waited 20 minutes and no one came to help us. Very unprofessional.
I went there to buy a car today. The salesman was inattentive and rude and disrespectful to my wife. The business manager got us keys to test drive. When we came back he was nowhere to be found. We waited 20 minutes and no one came to help us. Very unprofessional.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi John, Thanks for taking the time to share your experience. We value your business and sincerely apologize for not attending to you properly while you were here. Saturday is our busiest day and we had an unprecedented number of customers due to the potential tariffs. Obviously, we failed to deliver a great customer experience, which is our goal. Please accept our sincere apologies. One of our managers has reached out to try to make things right. We're really hoping you'll consider giving us another shot to show you what a great experience here is supposed to be like. Thanks for your time and consideration.
It took two days for snow tires and a NYS Inspection to be completed. The phone was taken off the hook so I could not call in to inquire about the status. I was promised it would take one day and that I could take advantage of the free Shuttle Service to and from when I made the appointment a month in advance. I have no other transportation options. I never received an apology. I did not get Shuttle Service. I was ignored. All I heard was how hard it was to work there due to poor training on software. My needs didn't seem to matter. I guess, I will have to travel 45 minutes to a different Dealer. What happened? For 6 years, it was great there. It sounds like the new manager for Service is rude and incompetent.
It took two days for snow tires and a NYS Inspection to be completed. The phone was taken off the hook so I could not call in to inquire about the status. I was promised it would take one day and that I could take advantage of the free Shuttle Service to and from when I made the appointment a month in advance. I have no other transportation options. I never received an apology. I did not get Shuttle Service. I was ignored. All I heard was how hard it was to work there due to poor training on software. My needs didn't seem to matter. I guess, I will have to travel 45 minutes to a different Dealer. What happened? For 6 years, it was great there. It sounds like the new manager for Service is rude and incompetent.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Great service and sales experience. Worth dealing with these folks. Love my new cadillac xt5
Great service and sales experience. Worth dealing with these folks. Love my new cadillac xt5
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Anthony DiNobile was my sales person and I had the best experience in buying the new Cadillac Escalade! Professional, reliable! I did get everything closed out pretty soon and all it was promised to me, was delivered!
Anthony DiNobile was my sales person and I had the best experience in buying the new Cadillac Escalade! Professional, reliable! I did get everything closed out pretty soon and all it was promised to me, was delivered!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
the worst dealer in the area does not I recommend to anyone please do not go to this dealer
the worst dealer in the area does not I recommend to anyone please do not go to this dealer
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I emailed to confirm the price in the post. I received a response that the car was 4k more than what the price in the post. Advised the sales person of this and was told it is because they will no longer make the car. Prices change but not changing the price posted is duplicitous. They know this.
I emailed to confirm the price in the post. I received a response that the car was 4k more than what the price in the post. Advised the sales person of this and was told it is because they will no longer make the car. Prices change but not changing the price posted is duplicitous. They know this.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for reaching out to us. We regret to hear about the situation you have described and we apologize for the misinformation. It seems that our inventory feed to Cars.com was not set up properly. Because of your feedback, we have corrected this mistake and our pricing is now consistent on both websites. We pride ourselves in straightforward, no-nonsense, and transparent dealings with our clients and hope that you will accept our apologies for this mistake.
Wonderful experience from beginning to end. The Sales team is professional, friendly, helpful & informative. The Service team listens to your concerns and communicates well with customers. Competent, fast, and great customer service! Highly recommend!
Wonderful experience from beginning to end. The Sales team is professional, friendly, helpful & informative. The Service team listens to your concerns and communicates well with customers. Competent, fast, and great customer service! Highly recommend!
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Best place for everything. The service was terrific. Everyone was nice and informative from start to finish.
Best place for everything. The service was terrific. Everyone was nice and informative from start to finish.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The finance manager forged my signature on my loan documents and basically screwed me. When I complained to Anthony who is suppose to be the general manager her ignored me. Now, I’m taking this to the federal government because this dealership is garbage! BEWARE!!!
The finance manager forged my signature on my loan documents and basically screwed me. When I complained to Anthony who is suppose to be the general manager her ignored me. Now, I’m taking this to the federal government because this dealership is garbage! BEWARE!!!
- Customer service
- 1.0
- Buying process
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- Quality of repair
- 1.0
- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Tepal Mer, We have searched our database and have been unable to verify you as a customer. We are very concerned about your allegations and would like to conduct an investigation of your experience. Can you please email us at: mtkiscocadillac@gmail.com to let us know what the name your vehicle was registered under and when you purchased your car? Thank you!
Worst experience ever. Had my Chevy impala for over two weeks. Was stalling at idle. After a week Dennis replaced the fuel pump for $1,200. Got car back with exact same issue. Obviously never road tested. Dennis became a story teller to cover the unneeded work. Turned out to be an electronic module. Took another week plus to get that done. Dennis lied about it all. Word to the wise, don’t buy a vehicle from this dealership or have any service performed.
Worst experience ever. Had my Chevy impala for over two weeks. Was stalling at idle. After a week Dennis replaced the fuel pump for $1,200. Got car back with exact same issue. Obviously never road tested. Dennis became a story teller to cover the unneeded work. Turned out to be an electronic module. Took another week plus to get that done. Dennis lied about it all. Word to the wise, don’t buy a vehicle from this dealership or have any service performed.
- Customer service
- 1.0
- Buying process
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- Quality of repair
- 1.0
- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for your feedback. Our Service Manager will be reaching out to discuss your situation. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.