Sierra Subaru of Monrovia

Great Sales Experience Ruined by Worst Finance Manager – Avoid Tanya Ly On 4/16/2026, we visited Sierra Subaru of Monrovia to purchase a used Subaru Forester. To be fair, the sales team and overall process up until the finance stage were smooth, helpful, and professional. Everything was going well—until we got to the finance department with Tanya Ly. That’s where the entire experience completely fell apart. Tanya Ly rushed us aggressively through signing legal documents and made it clear she had no patience for customers who actually want to review what they are signing. These are binding financial contracts, yet she did not allow proper time to read or understand anything. Whenever we tried to ask questions or slow things down, she became visibly irritated, dismissive, and disrespectful. Instead of helping, she pressured us to just sign and move on. When we raised concerns, her behavior escalated—she raised her voice and treated us like an inconvenience. This is completely unacceptable, especially for someone in a finance role where professionalism and clarity are critical. To make matters worse, she was texting on her personal phone while we were sitting there reviewing documents. That alone shows a complete lack of respect and professionalism during an important financial transaction. It’s extremely concerning that the dealership puts full responsibility on the customer once documents are signed, yet allows a finance manager to rush, pressure, and dismiss customers during the most critical part of the process. The sales team did a great job, but unfortunately, the final step with Tanya Ly completely ruined the experience. Be very careful. Do not let yourself be rushed, and be prepared to walk away if you are treated this way.

Our service advisor Sandy didn’t seem knowledgeable and professional in the way she speaks or explains things. When explaining the diagnosis of our car she kept apologizing or pausing because she kept blanking out or didn’t know what to say, or fix her shoes to pause on what she would talk about. I always come here for my services and usually work with Yadira. Today I came in for an oil change, and tire rotation, later to find out something is wrong which is fine but the way she couldn’t explain exactly how it lead to that or why, when we were just there a month prior was upsetting. According to the inspection our car was not in driving condition. It was kinda hard to believe that diagnoses when our car wasn’t leaking oil or over heating and no check engine light came on. Car is performing perfectly and running smooth. I will be going to another Subaru dealership for a second look. If that wasn’t bad enough, the advisors still had us waiting to hand us our key after we payed. Apparently, they had lost our keys, they wanted to give us a loaner car but we insisted on just wanting our own car. Just that alone gave me a different perspective on the dealership and service advisors trust if they couldn’t even find my keys. Keep in mind that was the second time they lost my key. Once I arrived home to see for myself, I noticed my fluids weren’t topped off. This whole experience itself didn’t make me feel like their people are either reliable or trustworthy.

pleasant and helpful staff go above and beyond to assure your satisfaction both in sales and in service departments

Alexander Ordonez was extremely helpful. He was able to process my service efficiently and professionally.

This was my 2nd Subaru Solterra that I bought from Sierra Subaru in Monrovia, CA. Jordan Bejjan was aware that I wanted a 2026 and knew I was on limited time as my lease was coming due. He did what the previous dealer or any other local dealers were not willing to do nor even try and got me the car I wanted at a fair price, knowing I am a public educator. When my husband questioned my loyalty to Sierra and Jordan, he was not disappointed. My husband hated “the sale” portion of buying/leasing a new car transaction and Jordan could read this, I didn’t have to tell him. Plus, Jordan was always a very good sport when I would poke at him, never losing professionalism, but playing asking enough so that I felt comfortable. We travel a long distance to service the car there as well and the service staff are fantastic as well. And you get the same service advisor who gets to know you so you’re not having to explain your expectations to a new/different person every time you go in for service. When a crack appeared in my new Solterra (my first, in 2023) the service manager worked with Subaru to replace it at no cost because of previous issues Subaru encountered with their windshields. I would not go anywhere else to buy/lease or service my car.

Great customer service! Jose Cruz was a pleasure to work with. He answered all my questions while never putting any pressure on me during my time at the dealership.

Excellent, friendly, professional service. Had the inventory we were interested in. Curtis Staley was our sales rep and answered all our questions and followed up to be sure everything was to our satisfaction. We have been very happy—and are long-term/repeat customers of this dealership for over 20 years.

All the people at Sierra Suburu of Monrovia were capable, responsive and informed when I went there to purchase a car. I was especially impressed with Jeffrey Stevens who introduced options I hadn't considered, and his not manipulating or crowding me to make a choice. Quite a fine crew there.

They made sure my service time was done in an efficient manner and helped me make it an easy drop off.

Sandy is an amazing adviser. She made sure to explain everything that they are doing and going above and beyond to make it a wonderful experience to be there!