Reviews
I had an appointment, was greeted from Juan , he
I had an appointment, was greeted from Juan , he explained the process, I was waiting in the lounge area for them to finished , he kept me in formed I was very pleased
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal GENESIS!
Camilo provides a superb service.
Camilo provides a superb service. All the experience is over the top Happy to be a client
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal GENESIS.
Thanks for the amazing service
Very helpful.
Very helpful. Efficient. Friendly. Got the job done in a very reasonable time. Cleaned the interior.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
5 -star service !
5 -star service !!! Andrés Garcés did an impeccable job with the maintenance of my vehicle. The service was fast, friendly, and highly professional. He inspires a lot of confidence, and the car is running perfectly. Highly recommended !!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal GENESIS!
I had to go back after standard oil change, error on
I had to go back after standard oil change, error on dash. Was told they didn't put enough oil in for the turbo engines. Not sure I believe that, but either way that was inconvenient having to return for something that should have been avoided to start with
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Ian handled the process from the time I arrived until he
Ian handled the process from the time I arrived until he handed me the keys to the car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Quick and friendly reliable service I brought it in and
Quick and friendly reliable service I brought it in and they found the problem and took care of it
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!
Service department is lacking.
Service department is lacking. 4 hours for a scheduled oil change is not acceptable. I have been to several other Hyundai dealer service departments and all have been exceptional. Universal Hyundai service department needs to improve.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Great service and responsible.
Great service and responsible. Collin, explain all the service and details of what was going to be done on my car,very professional. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Universal GENESIS. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Good and services and on point with everything Love the
Good and services and on point with everything Love the support and help me with everything I need it and thru help me find the car that I want it
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!
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