Reviews
She hung up on me & just wants to talk not LISTEN. came in for one thing & was recommended to various other services then told that I requested an ADDITIONAL service which was the original request for service to begin with. Crazy making ! Poor communication & chaos for no reason. Will never come back.
She hung up on me & just wants to talk not LISTEN. came in for one thing & was recommended to various other services then told that I requested an ADDITIONAL service which was the original request for service to begin with. Crazy making ! Poor communication & chaos for no reason. Will never come back.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Angela, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.
It was great. The quickest I have ever gotten a car in my life. Avi and Dylan made things, they worked with me and were very helpful. I had a great experience there.
It was great. The quickest I have ever gotten a car in my life. Avi and Dylan made things, they worked with me and were very helpful. I had a great experience there.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We’re so glad Avi and Dylan made the process quick, smooth, and helpful for you. We truly appreciate your kind words and are thrilled you had such a great experience. Enjoy your new car!
Joe DeGroot is outstanding Joe DeGroot is outstanding, personable, respectful. He has an outstanding work ethic and commitment to his customers. Joe is diligent with following up with the customer and making sure your experience goes smoothly.
Joe DeGroot is outstanding Joe DeGroot is outstanding, personable, respectful. He has an outstanding work ethic and commitment to his customers. Joe is diligent with following up with the customer and making sure your experience goes smoothly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We’re thrilled to hear Joe provided such personable, respectful, and attentive service throughout your experience. We truly appreciate your kind words about his dedication and follow-up, and we’ll be sure to share your feedback with him. Thank you for choosing us!
Did a great job . Give this guy a raise. Super car sales man! Fresh ride
Did a great job . Give this guy a raise. Super car sales man! Fresh ride
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the awesome review! We’re thrilled to hear you had such a great experience. We’ll be sure to pass along your kind words to the team. Enjoy your fresh ride, and thank you for choosing us!
Provided requested service in a timely manner. Provided requested service in a timely manner. Service was friendly, fair, and comfortable waiting area.
Provided requested service in a timely manner. Provided requested service in a timely manner. Service was friendly, fair, and comfortable waiting area.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Allysha, thank you for your feedback! We’re glad to hear your service was completed in a timely manner and that you found our team friendly and fair. It’s also great to know you were comfortable in our waiting area. We truly appreciate your support.
They got me in a timely fashion. They ordered the parts to fix the two problems that my vehicle is having. I just bought the vehicle last week and the cruise control was not working and the blower for the back heat was not working. The only complaint I had was they said they were going to text me when the car was ready and they did not. They did leave me a message, but I didn’t get that until much later.
They got me in a timely fashion. They ordered the parts to fix the two problems that my vehicle is having. I just bought the vehicle last week and the cruise control was not working and the blower for the back heat was not working. The only complaint I had was they said they were going to text me when the car was ready and they did not. They did leave me a message, but I didn’t get that until much later.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear your vehicle was seen in a timely manner and that the necessary parts were ordered to address the issues. We also appreciate you bringing the communication concern to our attention regarding the text update, and we will work to improve that process. If you need anything in the meantime, please don’t hesitate to reach out.
This is the 5th car we bought with Avi Avitan and DCH Wappinger Toyota. Always a great experience.
This is the 5th car we bought with Avi Avitan and DCH Wappinger Toyota. Always a great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued loyalty! We’re honored to have helped you with your 5th vehicle purchase. It’s wonderful to hear Avi Avitan and the DCH Wappingers Falls Toyota team continue to provide you with great experiences. We truly appreciate your support!
Very helpful, knowledgeable, answered all our questions Walked us through step by step explaining everything
Very helpful, knowledgeable, answered all our questions Walked us through step by step explaining everything
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We’re so glad our team was helpful, knowledgeable, and able to walk you through everything step by step. We truly appreciate your support!
This was a pleasant, easy experience The inspection video from the technician was informative and gave me a good sense of what to expect.
This was a pleasant, easy experience The inspection video from the technician was informative and gave me a good sense of what to expect.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback! We’re glad your experience was smooth and that the inspection video helped you feel informed and confident about your service. We truly appreciate your support!
I've been working with Lauren for the past couple of years and all I get from her is 5 stars level of service. I'm a very happy customer.
I've been working with Lauren for the past couple of years and all I get from her is 5 stars level of service. I'm a very happy customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words! We’re so glad Lauren has consistently provided you with 5-star service over the years. We truly appreciate your support and look forward to continuing to serve you!