Chapman of Horsham

I had an excellent experience with my car salesman, AJ Skrzat. AJ was incredibly patient with me, especially since I was feeling indecisive and stressed throughout the process. AJ never made me feel rushed or pressured and took the time to help me work through all of my options. What really stood out was how calm and understanding AJ was. AJ helped keep me relaxed and reassured, which made a huge difference. AJ truly listened to what I wanted and made sure I ended up with exactly the car I was looking for. I’m very grateful for Aj’s professionalism, patience, and support. I highly recommend AJ to anyone looking for a smooth and comfortable car buying experience.

Beware: Band-aid fixes and zero loyalty to repeat buyers I have purchased six vehicles from the Chapman group (2 Trucks, 2 Fords, a Chrysler, and now a Jeep), but after my recent experience at Chapman Ford of Horsham, I will never return. I bought a vehicle on Jan 28. After sitting for a few days while I was away, I started it to find the Stop/Start system disabled with a warning light. It turns out they replaced the main battery on Jan 13 (right before the sale) but ignored the auxiliary battery. Anyone familiar with these systems knows you must replace both batteries at the same time; a failing aux battery will immediately drain and damage a new main battery. This was a classic "band-aid fix" to get the car off the lot. When I brought this to their attention, they told me to "just drive it" to see if it charged. Now that it hasn't, they are refusing to take responsibility and want to charge me for the repair. It is clear that Chapman Ford only values you until the ink dries on the contract. If they treat a six-time loyal customer like this over a battery they knew was failing, imagine how they’ll treat a first-time buyer. Save yourself the headache and go elsewhere.

BUYING A CAR FROM CHAPMAN OF HORSHAM WAS MOST ENJOUABLE. THE TRANSACTION WAS SMOOTH WITH NO HIDDEN SURPRISES.MY HAT IS OFF TO JOHN, WARREN, AND YURI. IF YOU NEED TO BUY A CAR OR TRUCK THERE IS ONLY ONE PLACE TO GO "CHAPMAN" OF HORSHAM

My experience with the sales team at Chapman Ford was outstanding. Megan and Warren took care of my wife and I from start to finish. Megan did an exceptional job providing all the details on the 2021 Jeep Grand Cherokee that we purchased for my son. She was easy to communicate with and a pleasure to do business with. I highly recommend going to see Megan and Warren if you're looking for a new or used vehicle. They will get uou squared away.

I genuinely appreciate the assistance provided by Mike Minniti, Tyler, and the entire staff in helping me make my vehicle purchase. I highly recommend visiting this dealership for your vehicle needs. Despite being 4.5 hours away, all my calls, concerns, and questions were promptly addressed without any hassle.

AJ is the Nicest Man to be selling cars,he is a no pressure salesman. I really took my time and he was so patient when I bought my Jeep a week later. He is really quite the instructor too.I would send anyone to him and feel comfortable.Thank you Chapman for having a really genuine guy now please bring back the kitchen 😉

I've been a big fan of Chapman Ford Horsham for years, the service department is easy to worth with, Larisa recently provided great service and is great to work with.

This dealership is dishonest and should be shut down permanently. Unfortunately, the law does not allow us to recoup our losses against car dealerships. These people will just have to live with the fact that they are less than human.

AJ did everything in his power to make my deal work and it turned out to be a very pleasant 1 hour experience.

Friendliest group of people and the Best Sales representative we had.! Gerson is the BEST…