Cumberland Toyota

We had a very positive experience at Cumberland Toyota. Everyone was very friendly and helpful.

If I could give -0- stars I would. I found the 2021 Tundra I was interested in on CarGurus and went to the dealership website. I found the truck, clicked on more information, completed the confirmed availability form and asked three questions. I received the following email " Internet Sales Specialist @ Overdrive. How can I assist you with information on the Tundra? Thanks" but no answers to my questions. I replied to that email and asked the same three questions again. I received the following email "I have recorded a short video for you. Thank you for considering Cumberland Kia for your shopping destination. If you have more questions or need additional information, please let me know! Click Here to View Video. Thank You!". I watched the video which was just an introduction that indicated he was the one to get the process started with but still no answers to my questions. I replied to that email and asked the same three questions again. It is important to note here that there is great demand for low mileage second generation Tundras due to engine failure recalls of the new generation. Therefore, time was of the essence, and I would have started the purchase in short order if I had the answers to those questions. I was finally assigned to Allison who is the bright light in this experience. She answered all my questions, sent me pictures of the undercarriage near the end of the business day and could not have been more helpful. That is where the manager comes in. First thing the next morning I went to the website to get the VIN to start my loan application. Unbelievably, the price of the Tundra which was just listed was INCREASED by the manager by more than 2K (see great demand above). Anyway, it was sold to a local and the reason I was given is it is important because they will get it serviced there. The bottom line here is do not waste your time trying to do business with this dealership unless you are going to walk into it. If you do walk into it, ask for Allison who I would give five stars and just hope that the manager does not ruin your deal.

I did not receive a return contact for the first week after my initial inquiry.

A negative review was posted from my account. I found out that it had been compromised. Therefore by leaving this is hope it rectified any harm a previous ppst has caused. I have purchased a '26 Tacoma and the folks at this dealership are second to none top notch. They were very knowledgeable and made the whole experience pleasant.

Go see David Gist @ Cumberland Auto Center - Overdrive USA took good care of us and made a fair deal. This man has lots of experience and wasn’t pushy or nonsense like other dealers I have experienced in the past. Great guy! Thanks again!!

Lexi does a great job always so helpful and friendly. This is the 2nd vehicle we have purchased and we will be back!!! Thanks Lexi for always going and above for your customers.

We could not have possibly asked for a more positive experience. Austin Calfee, Joey Abdullah, and Justice Goodner went above and beyond to make buying a car easy and enjoyable. They found exactly the car we were looking for and were friendly and professional. Thank you all very much.

Total experience was awesome! Lexi Buckler made the whole process simple and stress free! Amazing!

What I didn't like was that I went there with appointment to buy a rav4 and nothing but base modles there. Drove from Crossville and was the 2nd dealer that did that. Bought a Honda today. I would think if it was my dealership to at least keep some inventory just for costumers to look at and test drive. I have bought 6 Toyotas since 1998 very good cars but no more

I had a great experience buying from Cumberland Toyota. I was shopping them against several other dealers for my next car. I backed out of the deal because of a rare color preference. Brandon Davidson offered to look for a car in that rare color. I was skeptical as I was shopping on all of the big online websites as well as Toyota.com and knew that there were few of this car (GR Corolla) with the color (Heavy Metal) and trim (Premium Plus) that I wanted. The next day he let me know that he had located a car that fit my criteria and he worked up a deal sheet with an out the door price that I liked. I then hit him with, “What if I want to trade in my old car?” He ran the numbers and a CarFax check and let me know that the CarFax had a mistake on it. I reached out to CarFax and had them fix the error which added several thousand dollars of value to my trade-in. Brandon reworked the deal with the new increased value of my trade and arranged to have the car I was to buy transferred to Cumberland Toyota. He was putting in a lot of effort and faith in me as a customer. I am very happy with the deal that I was given on my new car as well as the value that was offered on my trade. After the new car arrived at the dealership, I drove over from Knoxville in my trade-in to finalize the paperwork and take possession of the new car. They assessed my trade and everything went as it was supposed to. I inspected the car that they had transferred in and noticed that the other dealer had not completed the prep. Cumberland took the car back to the service department and completed the delivery prep and the car was ready in 15 minutes. Vanessa Neal had about half a dozen things for me to read and sign. I read them thoroughly and got them signed in around 10 minutes. I was looking for the sneaky dealer “Gotchas” like hidden agreements for arbitration, etc. Cumberland Toyota didn’t try anything shady with me at all. They are the first dealership that I have dealt with in 35 years of buying cars that didn’t try to sneak something in on me. I went to the finance office with Andy Claborn to finalize all of the paperwork and arrange for payment from my bank. Andy was great and didn’t try to upsell me on extended warranties or Gap insurance or paint protection or any other fluff. He had about five or so documents to read and sign and I was finished in about 10 minutes. Now the car was mine! When Lexi Buckler took me to my new car, she assisted me with all of the setup of my phone, the Toyota app, CarPlay etc. Lexi then took the time to show me how to adjust the vehicle settings to calibrate the heads up display and how to set the different performance modes of the car. Lexi was patient with me and knowledgeable about all of the features, settings and sub-menus related to the car. In conclusion, The staff at Cumberland Toyota are actually delivering on the standards that all car dealers claim to have. They are honest and put in the effort to make the best deal on whatever specific car that someone is looking for. I feel like they invested time and energy as well as trust in me and treated me like they would want to be treated. I will shop Cumberland Toyota in the future for both of my daughters as well as my wife and I. I recommend anyone shopping for a Toyota to email every dealer around them as well as Cumberland Toyota. Cumberland Toyota gave me the best price and didn’t try to sell or sneak any add-ons. They were organized, efficient, honest and fair. Vanessa even moved my license plate and frame from my trade to my new GR Corolla while I was in Andy’s office. I’ll definitely come back here to buy again.