Reviews
I was kept waiting even after the service was done.
I was kept waiting even after the service was done.. this was not nice. My service contract says that there's an oil change at 5K miles. This is primarily why I brought in the car. The paperwork says no oil change was done. Very disappointing.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Freeway Toyota always tries to "steal" from their
Freeway Toyota always tries to "steal" from their customers. You advertise on your website that if an oil change and tire rotation are not completed in an hour it is free. I visited your service department with a coupon code which had the 3 coupons and your oil change in an hour or free statement. Your service advisor, Sol said they could not complete the oil change and tire rotation in an hour, so I asked him to remove the tire rotation and just complete the oil change. From my coupon card he cut out the part where it says "oil change in an hour or free" statement, said this was a coupon and did not apply the $50 dollars off. Your staff members are trying to deceive your customers and play games. Please make sure you pay attention with what you ask, the service advisors try to play tricks. My previous visit, I scheduled an appointment and was asked if I was going to wait for the car or go home. It was my mistake to say I would wait at home, because 4 hours passed and they had not completed my oil change until I went back and checked in with the service advisor. At this point what is the purpose of an appointment. I have had horrible experiences over and over with Freeway Toyota. As a local I always gave you the benefit of the doubt and went to you first. I will not be returning to Freeway Toyota.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Steele Driskill General Manager steele.driskill@freewaytoyota.com
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Steele Driskill General Manager steele.driskill@freewaytoyota.com
I had a great experience purchasing my 2026 Siena from
I had a great experience purchasing my 2026 Siena from Freeway Toyota of Gilroy a week ago. Eduardo is a really professional salesman. He helped me to get the car what I wanted. The finance team is nice and professional too. I do really recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted you had a positive experience purchasing your new Toyota Sienna. It’s great to hear our sales and finance teams provided professional support to find the perfect vehicle. Thank you for your recommendation and we look forward to assisting you in the future. Steele Driskill General Manager steele.driskill@freewaytoyota.com
We felt well taken care of, as each person was friendly
We felt well taken care of, as each person was friendly and worked diligently to meet our needs and financial capacity to purchase our car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience. It’s great to hear our team was attentive and helpful in finding a new Toyota that fit both your needs and budget. We hope you enjoy every mile ahead in your new vehicle. Steele Driskill General Manager steele.driskill@freewaytoyota.com
Service was prompt and efficient.
Service was prompt and efficient. Julian was clear in his explanation of how my car is serviced and when to bring it in again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our team provided prompt, efficient service and clear explanations for your Toyota Crown. We look forward to assisting you again when it’s time for your next service. Steele Driskill General Manager steele.driskill@freewaytoyota.com
Julian was pleasant and helpful with questions I had.
Julian was pleasant and helpful with questions I had. I only bring my Rav 4 to Gilroy I trust their services, professionalism and love the fact that they keep me updated on what is going on via text messages.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting your Toyota RAV4 Hybrid to our team. We’re pleased our staff made the visit pleasant and that text updates kept you informed. We look forward to serving you again. Steele Driskill General Manager steele.driskill@freewaytoyota.com
Great service the team there treat you great the service
Great service the team there treat you great the service is always on time also great customer service they all know you by your first name also great coffee and thank you very much
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear that your service appointments are always on schedule and that our team welcomes you by name. It’s great to know you enjoy the coffee and feel well looked after. Thank you for trusting us with your Toyota Corolla Cross. Steele Driskill General Manager steele.driskill@freewaytoyota.com
Jesse was amazing.
Jesse was amazing. Customer service was 5 stars! Quick service and transportation to and from my house was a nice perk. Will definitely continue coming for services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear our service and shuttle rides made servicing your Lexus RX 350 convenient. Thank you for the five-star rating. We look forward to assisting you again. Steele Driskill General Manager steele.driskill@freewaytoyota.com
I was an am very satisfied with the service that I got.
I was an am very satisfied with the service that I got. Steve really went above to be able to find me a car that fit with my price and mileage and I thank him for that. Don’t have too much interaction with anybody else, but I’m satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing that Steve went above and beyond to find you a used Toyota Corolla matching your price and mileage needs. We’re pleased you're satisfied with the service and hope you enjoy your new Corolla. Steele Driskill General Manager steele.driskill@freewaytoyota.com
Eduardo made us feel very comfortable and explained
Eduardo made us feel very comfortable and explained everything very carefully . He took his time to explain everything in detail .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear you felt at ease and that our team member took the time to walk you through every detail during your new Toyota Tundra purchase. Thank you for sharing your experience, and we look forward to assisting you again. Steele Driskill General Manager steele.driskill@freewaytoyota.com