Reviews
Write a reviewBUYER BEWARE! FALSE ADVERTISING/MISREPRESENTATION! Auto check advertised no damage. Car fax showed damage. No support from dealership to my findings. Flat out liars! DON'T TRUST THIS DEALERSHIP!
BUYER BEWARE! FALSE ADVERTISING/MISREPRESENTATION! Auto check advertised no damage. Car fax showed damage. No support from dealership to my findings. Flat out liars! DON'T TRUST THIS DEALERSHIP!
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (304) 623-7827 so we can make your experience a positive one.
Service has gone downhill, My appointment was at 10:00 am. I arrived at 9:50am. It is now 12:30 and my Audi Q8 is not finished with its service. It is just an oil change, tire rotation and wheel alignment. I was informed it would be another 20 to 30 minutes. I don’t think it should take 3 hours to finish these simple things. This is my second visit with this type of service. I will not be back.
Service has gone downhill, My appointment was at 10:00 am. I arrived at 9:50am. It is now 12:30 and my Audi Q8 is not finished with its service. It is just an oil change, tire rotation and wheel alignment. I was informed it would be another 20 to 30 minutes. I don’t think it should take 3 hours to finish these simple things. This is my second visit with this type of service. I will not be back.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we regret to hear that you had this experience with us. Here at Audi Clarksburg, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (304) 623-7827 to discuss ways we can better serve you in the future.
Mike and Mike were both wonderful this week trying to correct the infotainment issue with our new GTI. We feel confident when the replacement part is available it will be good as new.
Mike and Mike were both wonderful this week trying to correct the infotainment issue with our new GTI. We feel confident when the replacement part is available it will be good as new.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to review us. Our team values the confidence that you have in us and appreciate you sharing your thoughts!
Mike, the service manager, went above and beyond in taking care of all of my needed repairs. I very much appreciated Mike arranging for someone to pick up and deliver my car, because I have nobody to drive me to Star. He also had my car washed and detailed! This kind of service is exceptional!
Mike, the service manager, went above and beyond in taking care of all of my needed repairs. I very much appreciated Mike arranging for someone to pick up and deliver my car, because I have nobody to drive me to Star. He also had my car washed and detailed! This kind of service is exceptional!
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate the loyalty you have shown us Donna. We strive to continue to provide the level of service that you deserve and can rely on.
Waiting time was 4 hours. Too long for a car with no repairs. Service call for a new WV sticker. Over $625 but they did put new oil, windshield wipers , new battery and 2022 sticker.
Waiting time was 4 hours. Too long for a car with no repairs. Service call for a new WV sticker. Over $625 but they did put new oil, windshield wipers , new battery and 2022 sticker.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued loyalty Mr Coonley. We will work to shorten your wait time in future visits. We can also provide shuttle service to bring you home or to work while we work on your vehicle, if that interests you.
Mike A. is as excellent as they come.. Always very professional while showing kindness and care about vehicle issues... Great Service.
Mike A. is as excellent as they come.. Always very professional while showing kindness and care about vehicle issues... Great Service.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to review us Michael. We appreciate you.
Super facility and great service Dept. Even washed my car.
Super facility and great service Dept. Even washed my car.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review. We appreciate you taking the time to rate us!
My purchase experience was very pleasant, informative and quick to complete. My repair experience (recall) was the same. All employees are friendly, helpful and knowledgeable. Highly recommend them.
My purchase experience was very pleasant, informative and quick to complete. My repair experience (recall) was the same. All employees are friendly, helpful and knowledgeable. Highly recommend them.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the recommendation Jennie. We are fortunate to have wonderful customers like you! We appreciate you.
Excellent service from the advisor to the tech. Vehicle was completed and minor repair was diagnosed and fixed.
Excellent service from the advisor to the tech. Vehicle was completed and minor repair was diagnosed and fixed.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review Susan. We look forward to caring for your vehicle for many miles to come!
Purchase was low pressure. Price was a few thousand less than other dealers without surprise mark-ups of other dealers. Audi Q3 is well appointed and has handled well in recent snow and ice.
Purchase was low pressure. Price was a few thousand less than other dealers without surprise mark-ups of other dealers. Audi Q3 is well appointed and has handled well in recent snow and ice.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the opportunity to be your Audi dealer Angela. We are thrilled to hear that you are enjoying your new Q3.