Planet Ford Dallas Love Field

I recently bought a truck from Planet Ford and had a great experience. Jayce was excellent to work with—responsive, transparent, and made the buying process smooth. Eddie walked me through the truck with honesty, and the team proactively handled a few repairs (including hail damage) without me even asking. Overall, I felt well taken care of and would definitely buy from them again.

Great experience here. Jayce made the process easy from start to finish and kept me informed the whole time. Eddie was upfront and honest when showing me the truck, and the team went above and beyond by taking care of a few items (including hail repair) without me even having to ask. I’m very happy with my purchase and would recommend Planet Ford to anyone looking for a truck.

Pancho and Eddie were super helpful in getting me into a used Expedition! I drove 3 hours to the dealership and they were on top of everything, so I didn’t have to wait long at all.

Copying over my Google review: Oct 2024: Have continued to take my car here for service (recalls, oil change) and a collision fix after a hit and run. (I was on the hit side of things, not the run.) I worked with Clinton in Collision - and what was the most stressful week of my life became so much more easy to handle. He explained the process better than my insurance (Geico) did for me, and made this incredibly simple. He made sure they got all of the right parts and fixed everything that was impacted. I really appreciate how well this went, and will continue going to this dealership - which says a lot, because I typically work with small local garages, rather than large dealerships. However, Planet Ford is fantastic (sales, service and collision). ------------ Jan 2024: Literally the easiest car buying process I’ve ever gone through in my 21 years of owning cars. I told them the exact car and all of the numbers I wanted, they moved super quick before I even came down, got me an extremely fair trade in value, and didn’t go through all of the usual car buying lines or try to drag another dealership or car, but focused on the deal we were discussing. Minimal negotiating and no outrageous replies. In a 200 mile radius, I could not find an Explorer that compared to this price, feature set, and/ or condition. Worked mainly with Justin Odle and spoke with Michael Bliss. Highly recommend them both if you want to skip the xx car sales lines (“but this deal is only good today”). Also the finance guy is great. (Dennis I think?) Gets you through paperwork quickly and doesn’t hammer you on warranties - he mentioned then, answered my questions, skipped them and moved on. I bought the Ford one through them (not a third party warranty, i don't love those.), because... I'm that kind of person. (If my car explodes in the future I’ll update this review.)

I took my car to the service because , and I was checking the settings and I noticed I have 46% oil ….. what they did ??? No oil change clearly ……

I recently had the pleasure of purchasing a pre-owned vehicle from Planet Ford of Dallas, and I cannot recommend Anthony Cotton highly enough! From the moment I walked onto the lot, Anthony's professionalism, expertise, and genuine enthusiasm made the entire process seamless and enjoyable. Anthony took the time to understand my needs and preferences, guiding me through the available options with patience and transparency. His extensive knowledge of the inventory and the car industry as a whole was evident, and he was able to answer all my questions thoroughly, giving me complete confidence in my decision. What truly sets Anthony apart is his commitment to customer satisfaction. He went above and beyond to ensure I was comfortable and well-informed at every step of the process. There was never any pressure or rush, and he worked diligently to secure a fantastic deal that fit my budget perfectly. The paperwork process, often the most tedious part of buying a car, was quick and efficient thanks to Anthony's attention to detail and organizational skills. I left the dealership feeling not only excited about my new car but also valued as a customer. If you're in the market for a pre-owned vehicle, I wholeheartedly recommend visiting Planet Ford of Dallas and asking for Anthony Cotton. His exceptional service, honesty, and dedication will undoubtedly provide you with the best car buying experience possible. Thank you, Anthony, for making my car purchase a memorable and positive experience. I'll definitely be returning for future purchases and referring friends and family your way!

My service provider, Simon McCary has Always been BEYOND amazing. He's informed, helpful and cordial. Deal with Simon has been flawless. However, I was recently in an accident which is never fun. My collision provider Eric Renteria was super helpful. Literally zero hiccups. Simon even made sure my truck was serviced while it was there having the collision work done. I can't imagine buying my trucks from any other dealership.

I’m really disappointed with this dealership I don’t understand how they get away it such a terrible service, they only care about selling you a car and don’t are accountable for their mistakes

Rude service and dishonest would not buy here, different name same terrible service please don’t waste your time and money

When a customer makes an appointment, they expect to actually have an appointment. I made an appointment for an oil change at 1030am. We didn't get out of the dealership until 115pm. Just shy of 3 hours for an oil change and tire rotation (We were surprised they did, as the last 2 times we were pretty sure they didn't. We made sure to mark the tires this time, just to be certain.) That's ridiculous how long the service took. I've worked in the industry before doing this and more. I could go literally across the street and get the same service done in 15–30 minutes including the wait in line. This is most likely the last time we get both our cars serviced at Planet Ford. Service General Manager: If someone makes an appointment and is on time, and is waiting for the car, get them in and out fast, or you're going to lose customers like my family. My Service Manager did a good job, even gave a discount that we didn't ask for the delay, but 3 hours of our day was wasted. Going to Valvoline from now on, faster, more convenient, and I don't have to make an appointment.