Ourisman Hyundai of Bowie

The BEST CUSTOMER SERVICE I have ever received from a car dealership. The Sales Rep was extremely informative and most of all PROFESSIONAL. Thank you Ourisman of Bowie.

Sammy was an excellent sales representative. He was detailed and thorough in explaining the features of the vehicle of my choice. He was professional and has a nice personality. I would recommend him to my family and friends.

This dealer uses vehicles advertised on the internet to lure customers into the dealer through a "switch" and "bait" scheme. On February 18, 2026, this dealer listed a 2019 BMW 440i Grand Coupe with VIN #WBA4J7C52KBM75619 for sale at $39,000. On February 26, 2026, the dealer lowered the price to $29,500 across multiple third-party platforms, including, CarGurus, Carfax, Cars.com, TrueCar, Langley Federal Credit Union, and its' own website. I contacted the dealer and the Internet Sales Director, Ciara Taylor, emailed me the dealer's iPacket that included information about the vehicle the Internet Sales Director, Ciara Taylor, emailed me the dealer's iPacket that included information about the vehicle the vehicle, provided my personal identifying and financial information on the credit application that specifically listed this vehicle, the VIN and the advertised price. I test drove the vehicle and received the Carfax which was acceptable. After the dealer pulled my credit and saw that I had a Tier 1 credit score above 800, one of the sales Managers, Colin Johnson approached me and tried to switch me into another vehicle, a 2026 Genesis with a list price of $55,000. I declined that vehicle, and explicitly stated that I came to the dealer to buy the advertised BMW, not a Genesis. Short after this interaction, Colin or someone acting at his direction, deliberately modified the advertised price on the BMW from the advertised price of $29,500 back to $39,000. This was done despite the fact that I had already accepted the offer to purchase the vehicle at the advertised price, and had provided them with personal and financial information, and submitted the credit application. When I questioned the sales consultant, Zachary Potts about the sudden and unilateral change in the advertised price, he could offer no explanation other than take a screenshot of the advertised price and took it to Colin, and informed me that he would contact me later that day. I never heard from him again. I then sent an email to Ciara, the Internet Sales Director and she apologized for the inconvenience and stated that she would "follow up with staff and get back to you." I also never heard back from her again. Sometime after my interactions with Colin and Zachary, the vehicle was removed from the dealer's website, and was no longer available as of February 27, 2026, less than 24-hours after my interactions with the dealer on February 26, 2026. Then, out of the blue, another sales person called and said it was a human error, but the listings on all of the platforms says otherwise. This was a classic switch and bait scheme. BEWARE. Don't be flimflammed by this dealer.

I really appreciate the care Shay and Sam took in helping me transition from leasing to buying my car. Thank you both so much for your exceptional customer service and incredible patience throughout the process.

Sneaky sales tactics, lied to over things. Did not deliver what they promised. Definitely won't go back.

On February 16, 2026, this dealer listed a 2019 BMW 440i Grand Coupe with VIN Number (WBA4J7C52KBM75619) for sale at $39,000. On February 26, 2026, they lowered the price to $29,500. I contacted the dealer and the internet sales director emailed an iPacket for the vehicle showing this exact advertised price reduction of $29,500, and other third-party websites such as Cargurus, and CarFax showed this price and advertising history. That same day, I went to the dealership to purchase the car, provided personal and financial information, test drove the vehicle and after the dealership pulled my credit and saw that I had a Tier 1 credit score above 800, Colin Johnson tried to switch me into another vehicle, a 2026 Genesis valued at $55,000. I declined that vehicle and explicitly stated that I came to buy the BMW, not a Genesis. Shortly after Colin deliberately modified the advertised price on the BMW from the advertised price of $29,500 to $39,000, despite I had just submitted a credit application for that vehicle. When I questioned the price change, the sales person took a screenshot of the advertised price of $29,500 and took it to Colin and told me he would call me later. Never heard back but the vehicle was removed from their website almost immediately after I left. This was a classic switch and bait scheme, and a deception to obtain personal, financial and credit information under false pretense.

I have been a loyal Hyundai customer for years and purchased my 2017 Hyundai Santa Fe at this dealership. From day one, I brought the vehicle back to Bowie Hyundai for every oil change and service appointment. In 2022, shortly after a routine oil change, my car stalled on the highway due to severe oil loss. Four years later, I am still dealing with the same oil consumption issue; after two engine replacements, neither of which resolved the problem. Between 2024 and 2025 alone, I returned to Bowie Hyundai at least 20 times. Despite documented oil consumption well beyond Hyundai’s own standards, corporate has now refused to replace the engine again. The dealership consistently blames Hyundai corporate. My assigned corporate liaison, “Ash,” has been unhelpful and evasive, offering conversations without answers. My most recent contact, Chris Austin, acknowledged that corporate has essentially chosen to “kick the can” now that the vehicle is no longer under warranty. Service managers have come and gone. The issue has not. After years of documentation, repeated testing, lost workdays, and two failed engine replacements, the message is clear: this company does not stand behind its product. I would strongly caution anyone considering a Hyundai and especially anyone considering Bowie Hyundai’s service department to think twice.

Took my car in for repairs- they said it would take 2-3 days. We asked for a rental to which they declined. Day 3 we call, no car. Over a week later they offer a rental to which we already had to go somewhere else. Finally get the car back, bill over 4k. Understand with work- the issue is within couple days being home car was leaking oil (did not go in with an external oil leak so this was new). Took it in to get it 'fixed' and noone came out to my car in the garage even though a sign there says "wait in car." Wemt inside myself then and some boy working there and all other staff had pizza sitting up on their desks and just stared at me saying nothing nor guiding me where or who to go to for help. They 'fixed' my car again. Yet again in a couple days I saw more oil leaking on floor (I put new cardboard down to check). Called and spoke with manager to address concerns and how the issue still wasn't addressed. They come pick up my car this time, manager said he would have his head mechanic take a look. Well, again at home it was leaking again... this was it, I will never be taking my car or any thereafter to this location. Clearly Noone knows what to do, how to actually fix a car, or how to perform customer service. I try to avoid negative reviews but want to warn all do not go to this location and trust your vehicle with them!

I recently purchased a 2025 Hyundai Santa Fe from Ourisman Hyundai of Bowie, and the experience exceeded expectations in every way. Prior to my visit, I communicated with Zachry Potts, who took the time to understand exactly which vehicle I was interested in. Upon arrival, the vehicle was already prepared and waiting, which demonstrated a high level of organization, professionalism, and respect for my time. Zach was extremely knowledgeable, transparent, and patient throughout the entire process. He answered all questions thoroughly, provided clear explanations, and never applied pressure. His approach made the experience comfortable and efficient, which is not always easy to find in car sales. The finance portion of the transaction was handled by Ms. Collins, who was equally impressive. She clearly explained all paperwork and options, ensured there were no surprises, and made the process smooth and stress-free. From sales to finance, the team at Ourisman Hyundai of Bowie delivered outstanding customer service. I would highly recommend this dealership, Zachry Potts, and Ms. Collins to anyone considering a Hyundai purchase. This experience truly deserves a 10-star rating.

Worst experience in life bought a car signed paperwork everything online 3 days later flew across country to pick up car they wouldn't release it to me said loan wasn't funded yet. ? How did I sign with rate 835 credit score come on scam putting 10k down sad place never go here.