Atlantic Hyundai

The worst dealership experience possible. Avoid. We bought what was supposedly a Hyundai Certified Pre Owned 2023 SantaFe. CPO stipulates that vehicles pass a 173 point inspection. Not at Atlantic Hyundai. When our SantaFe arrived, shipped to us out of state, it was obviously well short of CPO status. It was badly abused. Atlantic asked us to send an estimate of the cost to get it to CPO status from a local Hyundai dealer. We paid for this evaluation at our own expense. The amount? $17,800. To get a $32,000 vehicle to where it can legitimately qualify as Certified Pre Owned. $17,800. Not a minor oversight. Damaged wheels, tires, front end, slashed leather seats, glass fragments in the dash, cigarette burns, body damage. A window sticker and dealer marketing plates proudly celebrating "Certified Pre Owned". And trashed. The result? Silence. Hyundai Motors USA, the NY Attorney Generals office and the FTC were involved. Silence. No willingness to address any issue. No calls returned to anyone. A month went by. No plates, no taxes paid. The vehicle transit tag expired and it can no longer be driven. Silence. No calls returned Avoid these people. There are no words to describe their ethics.

Thieves! 1) Car still has same issue 2) Should've been covered under warranty 3) Paid by phone because Svc Dept was going to be closed when I picked up car. Was charged a different price than the total I was quoted when I paid 4) Supposed to get free oil changes. I was charged. 5) Parts I was told would be changed weren't. Car still has same part I installed myself 6) Left messages, no call back Going to file dispute with credit card company

## SCATHING REVIEW: Atlantic Hyundai Service Department - A Masterclass in Incompetence and Deception **STAY FAR AWAY.** My experience at Atlantic Hyundai’s service department wasn’t just bad—it was a cascading disaster of dishonesty, negligence, and outright contempt for customers. If you value your time, your vehicle, or your sanity, **RUN**. ### The Downward Spiral: 1. **Predatory Upselling:** Brought my top-tier Sonata in for a *simple software update*. Immediately, they tried hustling me for unnecessary new tires. Fine—annoying, but typical dealership behavior. Then came the first lie: "It’ll take 2 hours." 2. **3.5 Hours Later... Disaster:** Anthony (the face of this fiasco) emerges to announce they **bricked my car** during the update. It wouldn’t start. Their solution? A "rare" part was needed, with a **2-month backorder**. My premium sedan? Held hostage. Their "courtesy" loaner? A bare-bones Kona that felt like a golf cart. 3. **The Loaner Shakedown:** A month and a half into this nightmare, Anthony calls demanding the Kona back *immediately* because they "needed it for the sales floor." **Unbelievable.** They break my car, strand me for months, then try to leave me *completely* without transportation? I refused point-blank: "You get the Kona when I get MY Sonata back." 4. **The "Corporate Miracle":** After escalating to Hyundai Corporate and getting a case manager involved? **POOF!** Like magic, Anthony calls *the very next day*: "Good news! The part arrived and your car is fixed!" **LIES. ALL LIES.** There was no 2-month backorder. They sat on my car for weeks, only springing into action when corporate cracked the whip. This wasn’t service; it was **calculated negligence** until forced to act. ### Why They’re Unforgivable: * **They Created the Problem:** A routine software update **disabled my car**. Their incompetence started this. * **They Lied About Timelines:** The mythical "2-month part delay" evaporated under scrutiny. * **They Tried to Abandon Me:** Demanding the loaner back early showed zero regard for my needs. * **They Only Respond to Threats:** Accountability only exists here if you scream loud enough to corporate. * **They Treat Premium Customers Like Trash:** My high-end Sonata deserved better than being sidelined for a base Kona and bureaucratic limbo. ### The Verdict: Atlantic Hyundai’s service department is a toxic blend of ineptitude and deceit. They break cars, lie about repairs, abandon customers, and only fix problems when publicly shamed by their own corporate overlords. **They turned a 2-hour update into a 2-month ordeal and tried to make it MY problem.** **I AM DONE WITH HYUNDAI FOREVER.** And judging by the avalanche of 1-star reviews detailing similar nightmares? **I’m not alone.** Save yourself the rage and take your business literally anywhere else. Atlantic Hyundai Service doesn’t deserve your keys, your time, or your money. **Rating: 0/10** (If I could give negative stars, I would).

CAUTION: Do Not Buy Extended Warranty from Atlantic Hyundai. Less than 10 yrs ago, my then-84 yr old mother bought a new Sonata from this dealer and paid $2200 for a 10-yr Platinum Wrap Warranty, which has proved worthless. We recently brought the car to a Hyundai dealer in VA close to mom's new home. This dealer needed more details about the warranty beyond the insurer name, "CCC." I spent the next 90 minutes on the phone with Atlantic Hyundai, which confirmed that the warranty remains active and provided a phone number for CCC, which has no record of the warranty. For $2,200, I expected Atlantic Hyundai to intervene and contact CCC on my behalf, but they have refused to do so. I don't leave negative reviews lightly and left 2 messages for the General Manager of Atlantic saying I was prepared to do so but wanted to give him a chance to help. This was more than 24 hours ago, and I have not heard back, meaning this dealer clearly doesn't care. So, think long and hard before giving Atlantic your business.

Had a great experience in the sales department getting my new transmission under warranty. Unfortunately my 60k mile 2021 Tucson needed a new transmission already, but with the 100,000 10 year power train warranty, Benny in the service department helped me tremendously with all the necessary paperwork. It was all done in just under 2 weeks.

Honesty and integrity does seem to be a problem at Atlantic Hyundai. I was looking for a 2024 Santa Fe Hybrid Calligraphy and asked a salesman if they had any on the lot. He told me yes (they didn't) and I asked him to show me. The car he took me to was the color and interior I was looking for. So I said let's see if we can reach a deal and we did. I took delivery the next day. It as a week later after I got gas that I realized they hadn't sold me a hybrid. I immediately called them and told them of the mistake and they were not willing to fix it. I would like to think it a mistake on their part, but based on how they have responded, I don't think so,

I just wrote a review and have been now reading all of the reviews saying stay far away from this dishonest dealership basically what I was saying I want my 201 dollars back for the train ticket I purchased to buy your car that you raised the price by 6,000 when I was going to put a deposit down and we already agreed on a deal you people a terrible liars and should be put out of business your practices are unethical I only wish I could talk to the owner. Good luck screwing people hopefully they will fight back .

This was a terrible buying experience they listed a 2021 genesis G80 3.5 with the prestige package for 38,577. I booked a train ride from Massachusetts to Islip New York . The sales man said we were good to go the general manager approved the sale and they woul fix the torn up rims . I asked did they certify the car yet the salesman told me from the start the car is being certified and it is included in the price of car. I asked him is the car certified now he said let me get back to you. I received a call about 20 minutes later and the whole deal on the car changed it went up to 44,369 bait and switch. I was upset and have it a day to resonate what they did to me. I told him to resend a breakdown of the numbers well it went all the way up to 44,369 dollars. I asked the salesman how can they just change the price on a car after I agreed to pay the full price they were asking. The salesman said this is how the company does things it’s not him I said I bought a train ticket for 201 dollars and you people did this to me . He gave me the new breakdown and said the pre owned manager will call me well he called me and said this is how all New York dealers operate they list the price of the car lower to get foot traffic and when they put in full price there is no foot traffic. I was very upset I went from buying this car to not getting it and I lost 201 dollars on a train ticket. This is a terrible car company I would never buy a car there they have deceptive practices and they cannot be trusted. This dealership is a scam I only wish I could have spoken to the owner to see if this is truly how they do business at the dealership. I have verbal voice messages from the sales man and texts at the listed price was accepted from the preowned manager please don’t waste your time with bad people. Try a dealership that stands by there word when they sell a car

Just leased an Ioniq 5 and I love the car. I was hesitant about getting an EV first but the super fast charging speed and over 300 mile range was good enough for me to try this new trend. Atlantic Hyundai with all new managers, all new sales staff and especially my salesperson Rob made it extremely easy and pleasant leasing a new car. Great vehicle from the best dealership I have purchased a car from!!! I am very happy about the whole experience!!!

Terribly dishonest and lacks any empathy for the customer. The dishonesty is from top management down to the sales staff.