Reviews
I really appreciated them; they were very professional and respectful. I think I'll go back to exchange my car. Thanks again.
I really appreciated them; they were very professional and respectful. I think I'll go back to exchange my car. Thanks again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent as always ....come to expect nothing less Service has always been perfect. Service agent got me a loaner and was very transparent on time frame. I was there when told me my car would be ready and it was waiting for me. I appreciate the open communication best of all.
Excellent as always ....come to expect nothing less Service has always been perfect. Service agent got me a loaner and was very transparent on time frame. I was there when told me my car would be ready and it was waiting for me. I appreciate the open communication best of all.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
I had a pleasant experience there for my car maintenance. Douglas did very professional work for me .
I had a pleasant experience there for my car maintenance. Douglas did very professional work for me .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Bill, we're happy to hear you had such a positive experience with Douglas. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a great experience working with BMW service in Norwood. They were very attentive to my concerns, prompting getting the service done and kept me informed the entire time.
I had a great experience working with BMW service in Norwood. They were very attentive to my concerns, prompting getting the service done and kept me informed the entire time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Excellent service from Tony. He does his job well and is extremely knowledgeable. I highly recommend him.
Excellent service from Tony. He does his job well and is extremely knowledgeable. I highly recommend him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thanks for your praise and kind comments about Tony. Thanks again for the recommendation, and have an amazing day!
Took advantage to get money on the books and of month Lost business to make a quota That all to say. Why do you need 25 words about it?
Took advantage to get money on the books and of month Lost business to make a quota That all to say. Why do you need 25 words about it?
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
very professional and knowledgeable staff, made the buying experience easy and enjoyable! I would highly recommend!
very professional and knowledgeable staff, made the buying experience easy and enjoyable! I would highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Everyone there was amazing We worked with Christopher and he so helpful and explained everything
Everyone there was amazing We worked with Christopher and he so helpful and explained everything
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
I had to wait 4 hours for a 2 1/2 hour appointment no one updated me I was told there was no loaner 4 hours to change 4 tires that’s unacceptable
I had to wait 4 hours for a 2 1/2 hour appointment no one updated me I was told there was no loaner 4 hours to change 4 tires that’s unacceptable
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the extended wait time during your recent visit. We understand how frustrating it must have been to spend 4½ hours at the service center for what was expected to be a much shorter appointment. While tire replacements are typically completed within a shorter timeframe, there are occasions where unforeseen delays, such as additional vehicle inspections, shop workload, or equipment availability, all of which can impact service time. That said, your experience does not reflect the level of efficiency and service we strive to provide at BMW Norwood service center. We appreciate your feedback, as it helps us identify areas where we can improve. We will be reviewing this situation with our service team to ensure better time management and communication moving forward. Please feel free to contact us directly at your convenience at jheskett@Group1Auto.com. Jeremy Heskett Service Director - BMW of Norwood
Very modern and technically efficient.. Very friendly service and started the service right at the time of appointment. Informed as to what May need service attention in the future.
Very modern and technically efficient.. Very friendly service and started the service right at the time of appointment. Informed as to what May need service attention in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!