Reviews
I like the way that they go through everything on the truck to make sure it’s working and just checking all the tires in the axles and grease mounts and just making sure everything is ready
I like the way that they go through everything on the truck to make sure it’s working and just checking all the tires in the axles and grease mounts and just making sure everything is ready
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with the Ford F-150 inspection. We’re glad our team’s thorough check of tires, axles, grease fittings and overall readiness met your expectations. We appreciate your trust and look forward to serving you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
Great people and timely repair. Loaner car was the best thing since the repair took multiple days.
Great people and timely repair. Loaner car was the best thing since the repair took multiple days.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review. It’s great to hear our team handled your Ford F-150 with prompt service and that the loaner vehicle made those longer repairs more convenient. We look forward to helping you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
Beau, Logan , Megan and Mike were phenomenal. I couldn't have asked for a better experience.
Beau, Logan , Megan and Mike were phenomenal. I couldn't have asked for a better experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear Beau made your new Ford Explorer Sport purchase so rewarding. We appreciate your five-star review and your trust in Ford. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
I have been coming to the Ford dealership for a long time. Have had several fords and I enjoy the quality of my service that I receive and the service team’s customer service is excellent..
I have been coming to the Ford dealership for a long time. Have had several fords and I enjoy the quality of my service that I receive and the service team’s customer service is excellent..
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Ford Granbury. We look forward to having you as one of our valued customers for many more years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
Very disappointed in the purchase as we found out it had been previously wrecked. Took the wind out of our sails.
Very disappointed in the purchase as we found out it had been previously wrecked. Took the wind out of our sails.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you, Carole, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact us at (682) 498-8337 and ask for one of our managers.
Awesome dealership sales and service dept are very good and doing quick . I will tell others about it here
Awesome dealership sales and service dept are very good and doing quick . I will tell others about it here
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback. We’re delighted our sales and service teams handled your Ford Edge so quickly. We appreciate you recommending us to others and look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
Courteous, they delivered on the time they tell us going to be ready and they let you know right away
Courteous, they delivered on the time they tell us going to be ready and they let you know right away
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team treated you with courtesy. Thank you for recognizing Matthew’s clear communication and on-time delivery for your Ford F-150. We appreciate you choosing us for service. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
Shottenkirk ford Grandbury took care of the recall on my 2015 f250 in a timely manner and also offered a pick up and delivery service which was very helpful and convenient. Overall top notch service.
Shottenkirk ford Grandbury took care of the recall on my 2015 f250 in a timely manner and also offered a pick up and delivery service which was very helpful and convenient. Overall top notch service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our team could address the recall on your F-250 promptly and provide a seamless pickup and delivery experience. Thank you for recognizing the convenience and efficiency of our service. We look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
I highly recommend the Shottenkirk Ford Dealership for their outstanding service I received. Thank you.
I highly recommend the Shottenkirk Ford Dealership for their outstanding service I received. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful you were satisfied with our service when taking delivery of your new Ford F-150 Hybrid. Thank you for recommending our team to others. Please reach out if you need anything further. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
This is the 2nd opportunity I have had to use Shottenkirk ford service and am very impressed with them. From everything around courtesy to professionalism was not quite what I was used to from a service provider
This is the 2nd opportunity I have had to use Shottenkirk ford service and am very impressed with them. From everything around courtesy to professionalism was not quite what I was used to from a service provider
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!