Orange Coast Chrysler Jeep Dodge Ram Fiat

The worst experience ever, and shame on me. DEAN Rutherford, every time his lips moved he lied. Poor Communication skills, zero respect for people's time, and, most of all, the biggest xx service manager I have ever met. AS for Orange Coast Chrysler Mechanics, ZERO respect for the vehicle, smelled like someone took a dump in my vehicle, left work rags in the engine bay, spent $4k on a head gasket replacement on a warranty motor they replaced, which only had 15K on it, and was suggested by them to replace the motor ORIGINALLY. This dealership is a scam and thinks that all customers are stupid. I did a price comparison with MOPAR parts, which they use; their markup was 300%. The biggest scam is that it takes them 11 days to do this job, which should take 12-13 hours. All I can say is what a BIG JOKE.

I had a very disappointing experience at Orange Coast Jeep from start to finish. General Manager Larry Smith and General Sales Manager John Barrett have no supervision of the Sales Staff. Sales staff only focused on selling lemons. I had a rip in the seat of my car and the dealership has taken no accountability. After the purchase, follow-up support was difficult to obtain, and concerns I raised were not handled with the level of professionalism I expected. Overall, the experience left me feeling frustrated and undervalued as a customer, and I would encourage going to another dealership.

I am beyond disgusted with the customer service at this place. Just bought a truck here that has some issues. Called numerous times no response, so decided to go down there to get some things taken care of (hopefully). Was told I was going to get a call for sure on a certain day but never did. At this point, I will be looking for legal representation to get everything taken care of because I feel that they purposely sell messed up used cars and don't care anything about the customer.

Great guys, no pressure, Kim and Dieter were very helpful. I will be back for sure

Horrible... Knowingly sold us a lemon.... Our car has been in the shop over half the time we've owned it... Only recourse us the offer to buy back the car... Which would end up costing me over 8000$ loss... And putting me in a different car.. a Ford edge for another 17000.... DO NOT BUY A CAR HERE

*LAWSUIT PENDING* against this dealership. They will steal your money and give you the wrong car. Then they will deny any wrong doing and deflect responsibility. Not sure how a salesman can lie about features being in the car and when they deliver the car to your house and it doesnt have those features the deal is set. Yea this happened to me. They told me the car had specific features I asked for and then delivered the wrong car. I called within 10 minutes and they said the car has already been funded sorry we can't do anything about it. By the way I was a returning customer that already had a jeep from them so much for trying to be loyal and them taking care of a repeat customer. They also told me they would waive some fees for being a return customer like disposition fee and being over on mileage and I still got a bill for those items. Complete liars and scam artists. Lawsuit incoming...

*LAWSUIT PENDING* against this dealership. They will steal your money and give you the wrong car. Then they will deny any wrong doing and deflect responsibility. Not sure how a salesman can lie about features being in the car and when they deliver the car to your house and it doesnt have those features the deal is set. Yea this happened to me. They told me the car had specific features I asked for and then delivered the wrong car. I called within 10 minutes and they said the car has already been funded sorry we can't do anything about it. By the way I was a returning customer that already had a jeep from them so much for trying to be loyal and them taking care of a repeat customer. They also told me they would waive some fees for being a return customer like disposition fee and being over on mileage and I still got a bill for those items. Complete liars and scam artists. Lawsuit incoming...

Great experience. No messing around. In and out and everything works now. I want to Thank you guys

Very friendly, honest, helpful, professional. Answer all my questions and help me solve them differently making this dealership my choice of maintenance for my car.

My wife and I recently had the pleasure of purchasing a new vehicle through Paul Whitehead, and the experience was exceptional from start to finish. Paul demonstrated remarkable knowledge and expertise, guiding us through the entire process with patience and professionalism. He took the time to understand our needs and preferences, ensuring that we purchased the perfect vehicle. His attention to detail and commitment to customer satisfaction truly set him apart. I felt valued and well-informed at every stage, and his friendly demeanor made the experience enjoyable and stress-free. I wholeheartedly recommend Paul Whitehead to anyone in the market for a new vehicle!