Toyota on Edens

I had an excellent experience working with sales representative Sergio Montiel and Finance Manager Duane Price. They were extremely helpful, hospitable, informative, and respectful, and genuinely took their time throughout the entire process. Both made the vehicle purchasing experience smooth and stress-free. They truly listened to what I wanted and made sure everything stayed within my comfort level. Overall, a job very well done by both of them.

Always an upsell by service attempted. We went to another dealer even though they are 2.5 miles away to purchase our Toyota Camay Poor reputation for the last 40 years.

Reggie is the best! Incredibly helpful and nice, great customer service. Would recommend him to anyone.

They would not hold the vehicle for 7 hrs. time it took to get there. Were told to find a different dealer closer. Not a way to do business. Was already pre approved. Will never buy from or recommend them to anybody

We bought a brand new 2025 Toyota Highlander at Toyota on Edens, and it’s already been in the shop twice — with less than 1,000 miles on it. The first issue happened while we were driving on the highway. The engine suddenly went into limp mode, which was extremely dangerous. The dealership found that the crankshaft sensor bracket was cracked and not installed properly — they admitted it was a manufacturer defect. That alone was alarming, but we tried to give Toyota the benefit of the doubt. Not long after that repair, we started hearing grinding noises. We brought it back, and now they’ve removed the entire engine and transmission. They keep calling it a “minor issue,” but there’s nothing minor about taking apart the entire powertrain on a vehicle this new. It raises serious concerns about long-term reliability. Then came the most shocking part: they found a loose washer trapped between the engine block and the transmission. It's hard to believe this was missed at the factory. Based on photos and the service report, it looks more like it happened during our first service visit when the crankshaft sensor was replaced. That kind of mistake could have caused major damage — and long-term issues we won’t even know about yet. To make matters worse, the service experience has been awful. Nobody returns your calls. Everyone tells you something different, and no one wants to take responsibility. The service manager shrugged it off with, “You have a warranty.” That’s not acceptable after spending nearly $50,000 on a brand new vehicle. We didn’t pay that kind of money to deal with engine teardowns and poor communication. And then there’s the GM. dismissive, and uninterested. When I finally went in person to get answers, I got the clear impression that he simply didn’t care. His attitude was, “Don’t tell me what you expect — we’ll do what we want. Very disappointed

Bought a certified car. When we took it home, we noticed that it had wheel locks. Reached out to the manager Maria Payan and didn’t get a response at all. That’s how this dealer treat you once they make a sale.

This is not a business you will go more than once. That is how bad the customer service is.

Amazing new facility paired with an amazing staff. The selection of new vehicles to chose from is best in Chicagoland.

Estamos muy satisfechos con este dealership, su equipo es fantastico. Todos los vendedores y jefes son muy amigables y Profesionales. Lo recomendare a todos mis familiares y amigos.

Awful experience..we were literally going to buy a car from them the next day in cash and because of high pressure sales tactics to try and not let us leave without “sealing” the deal we walked out..we actually planned to buy two cars a new one and a used one..our sales guy was fine but it was the managers who ruined the sales for us..I heard from other people they had similar ..the dealership should keep in mind to treat customers the way they want to be treated..the slick high pressure tactics should be left to timeshares..not higher end car sales..