Reviews
Buyer
Robert Martino is the best salesman Lia Honda has, he is patient friendly and will make sure you get what your looking for. He does not make you feel like your being rushed into buying a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Rosy! It's wonderful to hear that Robert was so helpful and attentive, and made you feel so confident and well accommodated throughout your car buying experience. We appreciate your business and hope to work with you again in the future.
Thanks to Robert Dawes for making auto purchase Enjoyable
Salesman Robert Dawes and the team at Lia Honda great to deal with. I received a fair trade in for my vehicle and was able to complete deal in minimum amount of time. Highly recommend Lia Honda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service
Joe Calabucci and the service staff at Lia Honda are customer service experts. They take care of my family’s vehicles and always treat me right.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jeremy, Thank you so much for your kind review! It is our pleasure to serve you, and we are so appreciative of your confidence in our efforts. We look forward to continuing to provide you with quality vehicular service in the future.
Bad service
Lia honda central ave service department scammed me out of $210 . I came in for a oil change and they rotated tires and did aliment. Without authorizing. 2 weeks prior I had brand new snow tires put on with aliment. There was no need for them to do any tire work. I called John Service manger and he said it was authorized because the paperwork to pick up the car was signed. I have receipts from tire company prior and will call the BBB .We were scammed! Shameful Lia shameful
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Bohdan, Thank you for your feedback. Here at Lia Honda we perform a complimentary fluid, battery and alignment check during the write up process of all cars that come in for service. On your vehicle we found the vehicle's alignment to be out of the manufactures specifications. At that time we showed the results of the alignment check to you along with the pricing on the alignment and tire rotation. Per your authorization the alignment was done but you declined the tire rotation. However, we did perform the rotation in error and have refunded the cost of that charge and honored the competitors coupon for the alignment fee. If you should have any questions, please let us know. John Kelty Service Manager Lia Honda of Albany
Ccustomer
Steve Smith at LIA HONDA of Albany did an "awesome" job in accessing a problem the engine in my vehicle. His service was accurate and speedy as he took out time in his busy schedule to help me. Thank you to Steve Smith!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Derrick, Thank you so much for your feedback! We're thrilled to hear that Stephan was so thorough in diagnosing and resolving your automotive issue. Your safety and satisfaction come first to us, and we look forward to continue providing you with the same detailed and efficient service in the future.
Service Rep. Steve Smith
Service Rep. Steve Smith understood we were on a tight schedule. He worked hard to get the job done and to enable us to make our next appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the 5-star review! We are so glad that Stephan was able to get you and your vehicle taken care of so efficiently, and we can't wait to work with you again when the time comes for your next service!
Joe Calabucci - excellent service
Thanks to Joe Calabucci for excellent service over many appointments, including the most recent this month. Overall we've found Lia's service department to be professional and well run.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Another great visit to Lia Honda
I never enjoy spending money on car maintenance, but have always felt that I've been treated very well at Lia Honda. It is a pleasure working with Wes Harrington. He has helped me on multiple occasions and I appreciate his help in making service decisions. PS while I do miss the jelly donuts, the fruit is also very nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you
Rodney Curl helped me for service recall. He was very helpful and efficient. I didn’t had to wait long. I also got free car wash.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
CRV repair
I had a scheduled oil change and inspection, I was met by Rodney right away. He was very courteous and advised me of coupons which were applicable. Very nice of him-- the only issue is it took 1.5 hours-- I wasn't expecting this amount of time with a scheduled service--
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mark, Thank you so much for sharing this positive review. It's such a delight to hear that Rodney ensured that you were taken care of quickly and thoroughly, and we look forward to utilizing your feedback to better our service in the future. We hope we are given the opportunity to serve you again.