Reviews
I recently purchased my second Honda from Rob Dawes. I would recommend Rob to anyone looking to be a new or used Honda!
I recently purchased my second Honda from Rob Dawes. I would recommend Rob to anyone looking to be a new or used Honda!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so happy to hear Rob Dawes helped you with your second Honda purchase! Thank you for your loyalty and recommendation.
Purchased a 2026 Honda CR-V Hybrid the vehicle is outstanding On point customer service from all Pleasant show room Thank you sales rep Daniel Hulbert and your team. I recommend checking out this dealership.
Purchased a 2026 Honda CR-V Hybrid the vehicle is outstanding On point customer service from all Pleasant show room Thank you sales rep Daniel Hulbert and your team. I recommend checking out this dealership.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, We're truly grateful that Daniel Hulbert and our team delivered outstanding customer service and made your showroom visit such a positive experience. We're thrilled you're enjoying your 2026 Honda CR-V Hybrid, and your recommendation means everything to us. Congratulations on your purchase, and thank you for choosing our dealership!
I recently visited for a routine oil change and tire rotation, and I would like to commend my service advisor for the outstanding level of service provided. From the initial greeting to the final vehicle handover, the advisor demonstrated exceptional professionalism, clear communication, and a strong commitment to customer satisfaction The entire service process was handled in a timely and efficient manner, with the work completed exactly as scheduled and without unnecessary delays. The advisor kept me well informed throughout, explained the services performed, and ensured that all my questions were addressed promptly and thoroughly. Their attention to detail, courteous demeanor, and focus on delivering a positive experience greatly contributed to my overall satisfaction with the visit. It is clear that they take pride in their role and in representing the dealership to its customers I highly recommend this service advisor and will gladly return for future maintenance needs. Their performance reflects the high standards of customer service that are essential in today’s automotive service environment.the people I normally work with are JOE B., JP, And the service advisor I believe is Victory or Vincent. But it’s people like this that make me not worry about going into see them. They are honest
I recently visited for a routine oil change and tire rotation, and I would like to commend my service advisor for the outstanding level of service provided. From the initial greeting to the final vehicle handover, the advisor demonstrated exceptional professionalism, clear communication, and a strong commitment to customer satisfaction The entire service process was handled in a timely and efficient manner, with the work completed exactly as scheduled and without unnecessary delays. The advisor kept me well informed throughout, explained the services performed, and ensured that all my questions were addressed promptly and thoroughly. Their attention to detail, courteous demeanor, and focus on delivering a positive experience greatly contributed to my overall satisfaction with the visit. It is clear that they take pride in their role and in representing the dealership to its customers I highly recommend this service advisor and will gladly return for future maintenance needs. Their performance reflects the high standards of customer service that are essential in today’s automotive service environment.the people I normally work with are JOE B., JP, And the service advisor I believe is Victory or Vincent. But it’s people like this that make me not worry about going into see them. They are honest
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jimmy, It’s wonderful to know that your service advisor delivered the professionalism, communication, and care you deserve at every stage of your visit. Hearing that you feel comfortable returning thanks to the honesty and consistency of team members like Joe B., JP, and Victory/Vincent is truly meaningful to us. Thank you for your confidence and for recommending our team so highly.
I was very please with the service and attention that I received from the dealership. I especially appreciated the service Ernie Walton provided to making sure everything went smoothly with the replacement of my windshield.
I was very please with the service and attention that I received from the dealership. I especially appreciated the service Ernie Walton provided to making sure everything went smoothly with the replacement of my windshield.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Theresa, We are delighted to hear that you were very pleased with the overall service and attention you received. Ernie Walton takes great pride in ensuring every detail is handled smoothly, and we are especially grateful for your recognition of his efforts with your windshield replacement. Your kind words have been shared directly with Ernie and our management team. We truly appreciate your trust and look forward to welcoming you back.
I recently purchased a vehicle from LIA Honda, and I couldn't be more impressed with the exceptional service I received from my salesman, Jai Patel. From start to finish he made the entire process smooth, stress free, and enjoyable. JP answered all my questions with patience, and took the time to help me find the perfect vehicle for my needs and budget.
I recently purchased a vehicle from LIA Honda, and I couldn't be more impressed with the exceptional service I received from my salesman, Jai Patel. From start to finish he made the entire process smooth, stress free, and enjoyable. JP answered all my questions with patience, and took the time to help me find the perfect vehicle for my needs and budget.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Michelle, We appreciate your thoughtful feedback. Jai Patel’s dedication to guiding you through the purchase with patience and care clearly made a positive impact. We’re pleased to know he answered all your questions thoroughly and helped you secure the right vehicle for your lifestyle and budget.
I liked the calmness the Rob Daws. No pressure. Explanation of various vehicles and accessories, payment options . I appreciate the courtesy and kindness
I liked the calmness the Rob Daws. No pressure. Explanation of various vehicles and accessories, payment options . I appreciate the courtesy and kindness
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, thank you for your positive review! We are glad that Rob provided you with a pressure-free and informative experience. Please do not hesitate to let us know if there is ever anything more that he and the team may help you with.
awesome good job very nice people i love come back there place thank you i appreciate
awesome good job very nice people i love come back there place thank you i appreciate
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roy, We appreciate your feedback and are pleased our staff provided excellent service. We’re glad you enjoyed your visit and look forward to serving you again.
I took my car with 12,000 miles on it for an inspection and they told me I needed all 4 brakes replaced to the tune of $1700.00 . I bought my last two car at Lia ....I will not be going back ...........I took the car to another place and my Brakes passed with flying colors ........They will try to cheat you
I took my car with 12,000 miles on it for an inspection and they told me I needed all 4 brakes replaced to the tune of $1700.00 . I bought my last two car at Lia ....I will not be going back ...........I took the car to another place and my Brakes passed with flying colors ........They will try to cheat you
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Anthony, We appreciate the opportunity to inspect your vehicle and understand there was a difference of opinion regarding the condition of the rear brakes. However, we’d like to clarify that the total estimate provided was not solely for brake work. It also included time-based maintenance recommendations appropriate for the vehicle’s age, regardless of mileage. While we understand you may not agree with all of the suggested services, our responsibility is to inform you of any maintenance or repairs that support the long-term health and safety of your vehicle. Ultimately, the decision to proceed with any service is entirely yours, and we respect that.
Crooks !
The brakes alone was $1700.00 ......and he said I needed all 4 brakes (rotors and Pads) replaced ........The car has 12,000 miles on it .....It didn't need a brake job .....Rust is always on the breaks ............You and Lia Honda tried to take me to the cleaners for something that didn't needed to be done ...I looked at the guidelines by NYS to when brakes should be replaced .....y car didn't fit NYS guidelines.....After my car passed inspection ........I had sent my nephew the Video you sent .....He has his license to inspect all cars trucks and semis .......He said you tried to take me to the cleaners .........I bought my last two cars from Lia .......I will not do business with Lia again .........Also I pain 90 bucks for an oil change .....Which I deemed high.....but I paid it without question ......You tried to take the wrong person
Cheikh Méite did a fabulous job helping my wife get her new 2023 CR-V hybrid. We were able to negotiate a payment that matched her budget, made her happy, and made my life easier. Kudos!
Cheikh Méite did a fabulous job helping my wife get her new 2023 CR-V hybrid. We were able to negotiate a payment that matched her budget, made her happy, and made my life easier. Kudos!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Royal, Thanks so much for this! Cheikh Méité will be thrilled to hear he helped your wife get into her 2023 CR-V Hybrid with a payment that fit her budget and made everyone happy. That's what it's all about! We appreciate your business and congrats to your wife on the new car!
I wouldn't recommend going here if you want a Prologue or EV. The staff are not knowledgeable about EVs and discourage you from buying or leasing one. They also gave us bad advice on the access of chargers. When I called to talk it through, they were inflexible right up to the general manager of the dealership. Basically, they advised us to take a credit for a charging network that we don't have any access to rather than a credit toward a home charger. Now, we're having to spend another $1,000 to get a home charger and are stuck with a useless $750 charging credit. The general manager had zero sympathy and kept passing the buck to "corporate." I think you can do way better than Lia Honda in Albany, especially for EVs.
I wouldn't recommend going here if you want a Prologue or EV. The staff are not knowledgeable about EVs and discourage you from buying or leasing one. They also gave us bad advice on the access of chargers. When I called to talk it through, they were inflexible right up to the general manager of the dealership. Basically, they advised us to take a credit for a charging network that we don't have any access to rather than a credit toward a home charger. Now, we're having to spend another $1,000 to get a home charger and are stuck with a useless $750 charging credit. The general manager had zero sympathy and kept passing the buck to "corporate." I think you can do way better than Lia Honda in Albany, especially for EVs.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We regret to hear about your experience with the charger selection for your Honda Prologue. At the time of purchase, customers are given the choice between a home charger or $750 in charging credits. Once that selection is finalized and the sale is reported to Honda, we’re unfortunately unable to make any changes to the choice. Most customers take some time to research which option best fits their lifestyle and charging needs before taking delivery, as availability can vary by location. Thank you for your time and understanding - Lia Honda of Albany