Reviews
My husband and I have been leasing cars from Louis Bilous at Smithtown Toyota for over twenty years. Lou always listens to what we want and provides exactly what we've asked for - no games, no shenanigans, just excellent service. While any salesperson would know the bullet points for the vehicles they're selling, Lou is an enthusiastic "car guy" who can answer the more detailed questions when you are looking at three vehicles and you don't know which to choose. When it comes time to trade in and re-lease, it's ALWAYS a pleasure to see Lou. We are never rushed, he always has something nice to say and little ones - human or furry -- are welcome. If that's not enough for you, he's funny! Never a hard sell, never pushy, never impatient. Poor Lou, I ask a lot of questions before I make a three-year commitment. He answers all questions and he's never steered us wrong. Lou, please don't retire before we stop driving. I won't know who to turn to. Thank you for being that rare thing - a really good guy. If you've been to a few dealerships and you haven't liked the vibe, please give Lou and Smithtown Toyota a chance. Seriously. They're a cut above the rest.
My husband and I have been leasing cars from Louis Bilous at Smithtown Toyota for over twenty years. Lou always listens to what we want and provides exactly what we've asked for - no games, no shenanigans, just excellent service. While any salesperson would know the bullet points for the vehicles they're selling, Lou is an enthusiastic "car guy" who can answer the more detailed questions when you are looking at three vehicles and you don't know which to choose. When it comes time to trade in and re-lease, it's ALWAYS a pleasure to see Lou. We are never rushed, he always has something nice to say and little ones - human or furry -- are welcome. If that's not enough for you, he's funny! Never a hard sell, never pushy, never impatient. Poor Lou, I ask a lot of questions before I make a three-year commitment. He answers all questions and he's never steered us wrong. Lou, please don't retire before we stop driving. I won't know who to turn to. Thank you for being that rare thing - a really good guy. If you've been to a few dealerships and you haven't liked the vibe, please give Lou and Smithtown Toyota a chance. Seriously. They're a cut above the rest.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful and detailed feedback! I’m thrilled to hear about your positive experiences with Lou at Smithtown Toyota over the years. It’s fantastic to know that he has provided you and your husband with excellent service and a comfortable car leasing process. I truly appreciate your kind words and recommendation. We look forward to seeing you again for your next vehicle! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
They were very helpful, fast and friendly. Answered all my questions no problem and went into detail
They were very helpful, fast and friendly. Answered all my questions no problem and went into detail
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I’m thrilled to hear that you found our team at Smithtown Toyota helpful, fast, and friendly. It's great to know that we could answer all your questions in detail. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
I have no words to described Michael, he went above and beyond he was knowledgeable, professional, honest, patient and generous. Michael found a perfect vehicle at an amazing price. definitely he is a most valuable employee, I had a great experience!!! Thank you Michael you made me feel special and most important very very happy with my new car. God Bless you!!
I have no words to described Michael, he went above and beyond he was knowledgeable, professional, honest, patient and generous. Michael found a perfect vehicle at an amazing price. definitely he is a most valuable employee, I had a great experience!!! Thank you Michael you made me feel special and most important very very happy with my new car. God Bless you!!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Debbie! I am pleased to hear about your great experience with Michael at Smithtown Toyota. It’s fantastic that he was able to find you the perfect vehicle at an amazing price and made you feel special throughout the process. I truly appreciate your kind words, and we hope to see you again soon! Enjoy your new car! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Smithtown Toyota is the best dealership, and always has been. This was my 4th car purchase experience there. When you walk in you feel the difference. Everyone is professional, calm, friendly, and genuine. There is a feeling of honesty and trustworthiness. Our salesman, Steve, was knowledgeable, patient, and understanding of my situation and what I was looking for, and found exactly what I wanted. I was able to take it home the following day. Kyle (insurance) and Rocky (finance) were also fantastic. They were both friendly and efficient. I'm very grateful to have had such a great experience buying a new car, stress free!
Smithtown Toyota is the best dealership, and always has been. This was my 4th car purchase experience there. When you walk in you feel the difference. Everyone is professional, calm, friendly, and genuine. There is a feeling of honesty and trustworthiness. Our salesman, Steve, was knowledgeable, patient, and understanding of my situation and what I was looking for, and found exactly what I wanted. I was able to take it home the following day. Kyle (insurance) and Rocky (finance) were also fantastic. They were both friendly and efficient. I'm very grateful to have had such a great experience buying a new car, stress free!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Ana, thank you for your wonderful review! I truly appreciate your loyalty to Smithtown Toyota and am delighted to hear about your positive experiences with us. It’s great to know that Steve, Kyle, and Rocky provided you with the exceptional service our team strives for. We look forward to assisting you again in the future. Enjoy your new car! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
On December 9, 2025, my 81-year-old mother went to Smithtown Toyota for a routine front brake repair. She had been widowed for less than ten months. Instead of just fixing her brakes, the staff kept her at the dealership for five hours without offering her food or water. While she was physically exhausted, they transitioned her from a service customer into a sales target. The staff reviewed her 2018 RAV4 title and insurance, which still bore my late father's name, and used her lapsed registration to create anxiety. They stripped the equity from her low-mileage RAV4 Hybrid, giving her only $11,000 for a vehicle with a CarMax cash offer range of $17,600 to $19,000. They then locked her into a lease for a base-model 2026 Corolla capitalized at $32,288, which is nearly $8,000 over MSRP. Finally, they extracted an additional $1,700 in cash from her at signing. Our family has been buying cars from this exact dealership since 1983. If you have elderly parents, do not let them visit this dealership alone. I have the paperwork to back up every single one of these numbers.
On December 9, 2025, my 81-year-old mother went to Smithtown Toyota for a routine front brake repair. She had been widowed for less than ten months. Instead of just fixing her brakes, the staff kept her at the dealership for five hours without offering her food or water. While she was physically exhausted, they transitioned her from a service customer into a sales target. The staff reviewed her 2018 RAV4 title and insurance, which still bore my late father's name, and used her lapsed registration to create anxiety. They stripped the equity from her low-mileage RAV4 Hybrid, giving her only $11,000 for a vehicle with a CarMax cash offer range of $17,600 to $19,000. They then locked her into a lease for a base-model 2026 Corolla capitalized at $32,288, which is nearly $8,000 over MSRP. Finally, they extracted an additional $1,700 in cash from her at signing. Our family has been buying cars from this exact dealership since 1983. If you have elderly parents, do not let them visit this dealership alone. I have the paperwork to back up every single one of these numbers.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing this. I understand your concerns regarding your mother’s visit to Smithtown Toyota and the transactions involving her 2018 Toyota RAV4 and 2026 Toyota Corolla. We aim to support our customers and address concerns whenever possible, and take feedback like yours seriously to ensure every customer feels respected and treated fairly. If you’d like to discuss this matter further, please contact me directly. We are committed to reviewing our processes and interactions so every customer, especially our senior customers, feels confident and supported throughout their experience. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Hello Lauren, I received your response to my DealerRater review. While I am glad you are finally reaching out, it is incredibly disappointing that it took a public review exposing how a senior customer was treated for my mother's concerns to be taken seriously. That being said, if Smithtown Toyota is genuinely committed to reviewing this transaction and supporting its customers, I am willing to discuss a resolution. However, because it took public visibility to get this response, I require all further communication regarding her 2018 RAV4 trade-in and the 2026 Corolla purchase to be kept in writing. This will ensure we have a clear and accurate record of our communications moving forward. I have all the contracts and numbers in front of me. Please let me know what specific steps and financial adjustments Smithtown Toyota is prepared to offer to rectify this situation. I look forward to your written proposal on how you intend to make this right. You already have my email address from the formal demand letters I sent via certified and registered mail regarding this exact situation on December 29, 2025.
I was very impressed and satisfied with Michael’s help and knowledge. He went above and beyond to assist me in finding and obtaining the exact vehicle I was looking for. His professionalism and dedication made the entire process smooth and enjoyable. I truly appreciate his effort and would highly recommend him to anyone in search of a vehicle
I was very impressed and satisfied with Michael’s help and knowledge. He went above and beyond to assist me in finding and obtaining the exact vehicle I was looking for. His professionalism and dedication made the entire process smooth and enjoyable. I truly appreciate his effort and would highly recommend him to anyone in search of a vehicle
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I’m thrilled to hear that you had such a positive experience with Michael at Smithtown Toyota. It's fantastic to know that his knowledge and dedication helped you find the perfect vehicle. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Smithtown Toyota has always been the best dealership around. Michael Kazlauskas was the an incredible sales consultant and I could not be happier!!
Smithtown Toyota has always been the best dealership around. Michael Kazlauskas was the an incredible sales consultant and I could not be happier!!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review, Al! We're thrilled to hear that you had such a great experience with Michael at Smithtown Toyota. We pride ourselves on providing excellent service, and it's wonderful to know we met your expectations. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Mike was very helpful and understood what I wanted. I’m so grateful to him.
Mike was very helpful and understood what I wanted. I’m so grateful to him.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I’m thrilled to hear that Mike was able to assist you and understand your needs. At Smithtown Toyota, we strive to provide excellent service, and it’s wonderful to know that I met your expectations. I truly appreciate your feedback, and our team looks forward to seeing you again soon! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
We had a terrific experience with Mike. He was professional and knowledgeable and understood our needs right away. Found us the perfect vehicle at an amazing price. Highly recommend.
We had a terrific experience with Mike. He was professional and knowledgeable and understood our needs right away. Found us the perfect vehicle at an amazing price. Highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Chrissie! I’m pleased to hear that you had a terrific experience with Mike at Smithtown Toyota. It's fantastic that he was able to find you the perfect vehicle at an amazing price. I appreciate your recommendation, and we look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Michael did an outstanding job guiding us through our Toyota purchase! He confidently answered all of our questions taking the time to thoroughly explain each one completely.
Michael did an outstanding job guiding us through our Toyota purchase! He confidently answered all of our questions taking the time to thoroughly explain each one completely.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I appreciate your kind words about Michael and am delighted to hear that he provided you with such great service during your Toyota purchase. At Smithtown Toyota, our team strives to ensure our customers have a seamless experience, and it sounds like Michael did just that. We look forward to welcoming you back for your next visit! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239