Reviews
I had a very bad experience at Toyota of Smithtown 5/19/26 financing process was extremely misleading and frustrating. We were quoted one price when we walked in but by the time everything was finished, the numbers had changed dramatically the finance manager, John pressure doesn’t into putting less money down which caused the interest charges in total amount finance to become much higher than expected important details about how much interest would be added to the total cost were not clearly explained. I left feeling deceived and taken advantage of I also contacted Toyota to motor corporation and felt that nothing was done to address the situation. Buyer should review every single number carefully before signing anything and do not let anyone pressure you into changing your financial decisions Richard O’Connor customer 5/19/26. I’d give it a zero if they let me.
I had a very bad experience at Toyota of Smithtown 5/19/26 financing process was extremely misleading and frustrating. We were quoted one price when we walked in but by the time everything was finished, the numbers had changed dramatically the finance manager, John pressure doesn’t into putting less money down which caused the interest charges in total amount finance to become much higher than expected important details about how much interest would be added to the total cost were not clearly explained. I left feeling deceived and taken advantage of I also contacted Toyota to motor corporation and felt that nothing was done to address the situation. Buyer should review every single number carefully before signing anything and do not let anyone pressure you into changing your financial decisions Richard O’Connor customer 5/19/26. I’d give it a zero if they let me.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Richard, I am sorry to hear that you were dissatisfied with your experience in our Finance Department. To gain a better understanding of your concerns, I spoke with John regarding your visit. While customers are certainly welcome to put down any amount they choose, we generally advise against making a substantial down payment on a lease. This recommendation is made because if a vehicle is declared a total loss early in the lease term, a large portion of the money put down may not be recoverable. For this reason, John suggested that you consider putting less money down; however, this was simply a recommendation and not a requirement. Ultimately, you chose to adjust the down payment amount based on that discussion. The interest rate itself did not change. However, financing a larger amount will naturally result in more interest being paid over the life of the loan because the financed balance is higher. I apologize if there was any misunderstanding surrounding the discussion of the down payment and financing terms. Please know there was never any intention to withhold or misrepresent this information. The finance charges and total amount financed are fully disclosed within the sales contract, and the monthly payment reflected the terms discussed after the down payment adjustment. We value your feedback and appreciate the opportunity to address your concerns. Please feel free to reach out to me directly if you would like to discuss this matter further or if you have any questions regarding your purchase. Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
Thank you for your response. My concern is not that I chose a down payment amount, but that the long-term financial impact and the increased overall cost were not clearly explained to me during the signing process while the figures may have appeared in the paperwork, I do not feel the financing terms were presented transparently or in a way I fully understood the time. I remained disappointed with my experience and hope the dealership takes customer concerns about finance transparency, more seriously in the future.
Big thank you to Mike for helping my wife and I get into our new Grand Highlander. He went above and beyond to make the process easy, transparent, and stress-free. We never felt pushed, just genuinely helped. Communication was great from start to finish and we’re really happy with the outcome. Appreciate all the work you put in for us, Mike. Highly recommend asking for him if you’re shopping for a car!
Big thank you to Mike for helping my wife and I get into our new Grand Highlander. He went above and beyond to make the process easy, transparent, and stress-free. We never felt pushed, just genuinely helped. Communication was great from start to finish and we’re really happy with the outcome. Appreciate all the work you put in for us, Mike. Highly recommend asking for him if you’re shopping for a car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I’m glad that you and your wife had such a positive experience with Mike at Smithtown Toyota. It’s great to know that he made the process of getting your new Toyota Grand Highlander easy and stress-free. We appreciate your recommendation and look forward to assisting you again! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
I had an outstanding experience working with Louis Bilous at Smithtown Toyota. From the moment I walked in, Louis was super friendly, knowledgeable, and genuinely helpful throughout the entire process. He gave great insight without any pressure, answered every question honestly, and made the whole deal feel smooth and stress-free. It’s rare to find a salesperson with that level of integrity and professionalism today. I couldn’t be happier with my new 2026 Toyota Corolla Hatchback, and Louis made the experience enjoyable from start to finish. If you’re looking for someone trustworthy who truly cares about his customers, I highly recommend asking for Louis Bilous at Smithtown Toyot
I had an outstanding experience working with Louis Bilous at Smithtown Toyota. From the moment I walked in, Louis was super friendly, knowledgeable, and genuinely helpful throughout the entire process. He gave great insight without any pressure, answered every question honestly, and made the whole deal feel smooth and stress-free. It’s rare to find a salesperson with that level of integrity and professionalism today. I couldn’t be happier with my new 2026 Toyota Corolla Hatchback, and Louis made the experience enjoyable from start to finish. If you’re looking for someone trustworthy who truly cares about his customers, I highly recommend asking for Louis Bilous at Smithtown Toyot
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing review, Michael! I’m delighted to hear that you had an outstanding experience with Louis at Smithtown Toyota. It’s fantastic to know that he provided you with friendly, knowledgeable service while helping you with your new 2026 Toyota Corolla Hatchback. I truly appreciate your recommendation, and we look forward to seeing you again soon. Enjoy your new vehicle! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
It was a pleasure working with Smithtown Toyota. Everyone was so helpful and accommodating. The entire staff was so kind and incredibly informative.
It was a pleasure working with Smithtown Toyota. Everyone was so helpful and accommodating. The entire staff was so kind and incredibly informative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, Randall! I am glad you had a great experience with us at Smithtown Toyota. We take pride in providing helpful and informative service, and it’s rewarding to know it made a positive impact on your visit. We hope to see you again soon! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
We have bought a number of cars from this dealership, and quite frankly, would not buy a car any other place. They give us the best deal possible, and they are friendly, sincere and quite knowledgeable on every question we throw at them.
We have bought a number of cars from this dealership, and quite frankly, would not buy a car any other place. They give us the best deal possible, and they are friendly, sincere and quite knowledgeable on every question we throw at them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Cathy! I’m thrilled to hear that you’ve had such positive experiences with me at Smithtown Toyota. It’s always my goal to provide the best deals and exceptional service to our valued customers. I appreciate your loyalty, and we look forward to assisting you with your future car purchases. Thanks again for choosing me! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
The entire dealership was great to work with, but Mike in particular was so helpful, kind and on top of everything.
The entire dealership was great to work with, but Mike in particular was so helpful, kind and on top of everything.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Nicole! I'm thrilled to hear that you had a great experience with our team at Smithtown Toyota, especially with Mike. I appreciate your kind words, and we look forward to assisting you again in the future! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
What an amazing experience. The Manager Lance partnered me with Louis Bilous after walking in the door. Louis was beyond professional, experienced, knowledgeable and just a complete gentleman. A long time employee for a reason, about 37 years. I couldn’t have had a better experience and I walked out feeling such peace of mind. Oh, and with a gorgeous Toyota Tundra! The best team!
What an amazing experience. The Manager Lance partnered me with Louis Bilous after walking in the door. Louis was beyond professional, experienced, knowledgeable and just a complete gentleman. A long time employee for a reason, about 37 years. I couldn’t have had a better experience and I walked out feeling such peace of mind. Oh, and with a gorgeous Toyota Tundra! The best team!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Geoffrey! We’re thrilled to hear about your amazing experience at Smithtown Toyota with Louis. It’s fantastic to know that his professionalism and knowledge made such a positive impact on your visit. Enjoy your gorgeous Toyota Tundra, and we look forward to seeing you again soon! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
Mike was great to deal with, friendly and respectful right out of the gate. Made quick work of getting me into the car I was looking for and secured a sale with no games, no pushy tactics, just genuine service. Everyone else at Smithtown Toyota was solid, Diego in finance had my paperwork squared away and didn't oversell any add-ons. Happy with the experience.
Mike was great to deal with, friendly and respectful right out of the gate. Made quick work of getting me into the car I was looking for and secured a sale with no games, no pushy tactics, just genuine service. Everyone else at Smithtown Toyota was solid, Diego in finance had my paperwork squared away and didn't oversell any add-ons. Happy with the experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! I’m glad you had a positive experience at Smithtown Toyota and that Mike provided you with friendly and respectful service. It's great to know that Diego also helped make your paperwork process smooth and straightforward. We look forward to assisting you again in the future. Safe travels! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
Michael is a friendly and genuine person. He made my car buying experience pleasant and stress free. I had just paid off my trade and he worked hard to get the lien release quickly so I could get my beautiful new Camry faster!
Michael is a friendly and genuine person. He made my car buying experience pleasant and stress free. I had just paid off my trade and he worked hard to get the lien release quickly so I could get my beautiful new Camry faster!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m happy to hear that Michael made your car buying experience pleasant and stress-free. It’s great to know you are enjoying your beautiful new Toyota Camry! We appreciate your feedback and hope to see you again at Smithtown Toyota for any future needs. Enjoy your new ride! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
Smithtown Toyota has always been the best. Mike and Rocky were outstanding! Thank you for all of your help!
Smithtown Toyota has always been the best. Mike and Rocky were outstanding! Thank you for all of your help!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Maria! I’m thrilled to hear that you had a great experience with Mike and Rocky at Smithtown Toyota. I appreciate your kind words and we look forward to assisting you again in the future. Safe travels! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239