Bright Bay Mazda

The set up to book and appointment was fast and easy, and the work was completed in a fast and efficient manner.

Excellent dealership. I would recommend them to anyone looking for a no pressure buying experience, from friendly and knowledgeable people.

Excellent staff, friendly and charismatic. Great presentation and customer service. The person who assisted me, Ashly, and the manager don’t just sell—they truly advise; their service was outstanding.

I felt that the transaction process went very smoothly and I appreciated that there was not a lot of pressure to make the sale. Tom got me the information I requested and was very professional.

I would recommend Bright Bay Mazda if you are buying a Mazda in Long Island. Answered all my questions and very helpful throughout the process.

Give Callie a raise. She helped me so much between the storm and getting my car in for service. And as usual, the entire service department were fantastic. The video of the work was also a really nice touch

Bright Bay service department goes above and beyond when my vehicle is serviced there. I'm very happy and will definitely recommend them.

The advisors and technicians were very helpful, knowledgeable and professional- a pleasure to deal with.

In January all my lights came on in the instrument cluster. I made an appointment and told the person who took the appointment that I would need a loaner car if the car couldn't be fixed the same day. I dropped the car off at 8:50 am and was told I would get the video inspection shortly. At 3:43 pm I hadn't heard anything so I texted. No response. I called and was put on hold for 10 minutes and was told that Bret (my service advisor would call me back. He didn't so I called again. Apparently he was busy and finally called me back. He seemed stressed out and flustered. I made him aware that I would need a loaner as discussed. He said someone was returning one soon (it was 4:15 and they close at 5:00). I reiterated that I need a car. He said he had to call me back (again). FInally he texted and said "it's ready". I was confused. So I asked what was ready. He said the loaner was ready so I headed there. When I arrived he told me that he was off Monday so the car wouldn't be looked at. ???? So when he's off the service department doesn't work on his customers cars??? Tuesday I texted Bret and asked why I never got the inspection video. He was dumbfounded and said I'd get it shortly. Eventually he sent the video, which was taken on Tuesday, not on Saturday when they supposedly looked at the car. I was told they needed to order an abs harness. Two days later they installed the harness and according to Bret that didn't fix the problem. He said the tech had to call the hotline and get advice. Which he said the tech was told to put a new rear axle and rear wheel bearing in. The repair took 11 days, yes 11 days. Finally the car was finished at 10:00 am. I arrived at 4:00 pm and Bret tells me to wait in the showroom, the car is almost ready.???? I went to the showroom a little baffled by him. He came to get me 15 minutes later and says "I don't know why I told you that because the car was done in the morning". He confused me with another customer.....sure. I go to his desk and he gives me the repair order to sign and it says nothing about the axle and wheel bearing he told me was installed. I ask and he says they never put those in the car. He continued to look stressed and confused. I had enough of his stupidity so I went to the parking lot to get my car. I inspected the car as I always do for any damage and guess what, they dented the outer A-pillar. I went back in to tell Brett my findings and he looked even more puzzled as he looked at the check in sheet and saw there was no damage on the car when I dropped it off. I had him and the service director Ken look at the damage and they took video of the damage. When I got home and opened my hatch I noticed that the hatch was rubbing on the weatherstrip and wondered why that was since the tech shouldn't have been working on the hatch or trim in the trunk and why my car was returned with the tire pressure monitor not working and the rear seat was still folded down. Very sloppy work! I emailed Ken and told him about that and received no reply. The next day they text me a bill for $550 for the use of their loaner car? Are they joking?? Fast forward a few weeks and the rain washed off some of the salt on the car. That's when I thought I saw dirt on the rear bumper so I wiped it and realized it was a scrape. Then I looked further and saw several scrapes. That when I realized why the hatch was rubbing on the weatherstrip, the bumper was very slightly misaligned because of the car being hit. I'm 100% positive this was done while my car was in their parking lot. I emailed Ken twice and received no reply. I had to text my salesman Chris (who is wonderful) to see why he's not replying. Finally Ken said "these days nobody leaves a note when they hit your car and he can't help me with this matter". Really? I told him to check his camera footage and he obviously didn't want to be bothered. I will no longer bring my car to this dealership for service because I have ZERO trust now.

Our salesman was knowledgeable. Answered our questions, easy to communicate with. The dealership is clean and well organized.