Reviews
I first had Anthony then Chris Urena. These gentlemen could not have been better. My truck had more then one issue and when the first one was repaired the technician Dio went for a road test with me and was superb. I cant thank Dio enough. He brought the truck back in and repaired the second issue in no time. My truck is like new again! These guys are phenomenal! I am so happy I would give 10 stars if I could. I have been to other dealership service centers, I found the one I will be using from now on.
I first had Anthony then Chris Urena. These gentlemen could not have been better. My truck had more then one issue and when the first one was repaired the technician Dio went for a road test with me and was superb. I cant thank Dio enough. He brought the truck back in and repaired the second issue in no time. My truck is like new again! These guys are phenomenal! I am so happy I would give 10 stars if I could. I have been to other dealership service centers, I found the one I will be using from now on.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Horrible Horrible service..I had a check engine light they didn't even diagnose the problem... They suck
Horrible Horrible service..I had a check engine light they didn't even diagnose the problem... They suck
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Magdiel, Bad service does indeed "suck". That's not the kind of experience we aim to provide. Please feel free to call Our Client relations manager Yvonne to address the specifics of your concerns. Your service record doesn't include a check engine request. We would love to resolve that issue for you. call 7186575222 ext 673
I visited the Ford dealership to get my inspection sticker, and the process was smooth overall. The staff checked me in quickly, handled the inspection without any issues, and kept me updated while I waited. I was able to get the sticker done without any delays or complications.
I visited the Ford dealership to get my inspection sticker, and the process was smooth overall. The staff checked me in quickly, handled the inspection without any issues, and kept me updated while I waited. I was able to get the sticker done without any delays or complications.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing when our staff is able to go above and beyond your expectations. We pride ourselves on giving the best customer satisfaction possible. Your feedback is greatly appreciated!
Everyone is nice from the bottom to the top. I have nothing but nice words for they are all excellent.
Everyone is nice from the bottom to the top. I have nothing but nice words for they are all excellent.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It gives us a great sense of pride to know we were able to help you. Thank you for choosing Starks Ford of Queens!
Very friendly and acted in a professional manner. Knowledgeable regarding the update my vehicle needed.
Very friendly and acted in a professional manner. Knowledgeable regarding the update my vehicle needed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that your visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Starks Ford of Queens!
Great. Informed, details and status given, truly felt appreciated as a customer. I gave been dealing with Juan since 1997 when i git my first explorer. Honest and reliable
Great. Informed, details and status given, truly felt appreciated as a customer. I gave been dealing with Juan since 1997 when i git my first explorer. Honest and reliable
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!
Came n to redeem my points from my Lincoln Corsair purchase for a free oil change and William narvaez advice me to use the points towards a limited maintenance package which includes 3 free oil changes tire rotations and I got my car washed in the process. The package is 350 but with my points all I paid was 150. Saved me money and it was a pretty fast experience can’t complain.
Came n to redeem my points from my Lincoln Corsair purchase for a free oil change and William narvaez advice me to use the points towards a limited maintenance package which includes 3 free oil changes tire rotations and I got my car washed in the process. The package is 350 but with my points all I paid was 150. Saved me money and it was a pretty fast experience can’t complain.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing when our staff is able to go above and beyond your expectations. We pride ourselves on giving the best customer satisfaction possible. Your feedback is greatly appreciated!
Every one was pleasant , friendly and Helpful And tried their best to compete my vehicle within the promised time frame
Every one was pleasant , friendly and Helpful And tried their best to compete my vehicle within the promised time frame
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that your visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Starks Ford of Queens!
Great technicians and a great leadership team. Anthony Mezzatesta was able to get my truck in for service during a busy schedule! Thanks.
Great technicians and a great leadership team. Anthony Mezzatesta was able to get my truck in for service during a busy schedule! Thanks.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It gives us a great sense of pride to know we were able to help you. Thank you for choosing Starks Ford of Queens!
Everyone from the salesmen to the business manager to the financial guy were great. They were knowledgeable, understanding and not pushy.
Everyone from the salesmen to the business manager to the financial guy were great. They were knowledgeable, understanding and not pushy.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We take great pride in our customer service and it is extremely rewarding to get feedback like this. Thank you for choosing Starks Ford of Queens!