Reviews
Brought my car in for 5k maintenance.
Brought my car in for 5k maintenance. Staff were friendly and accommodating. Waiting area very nice. Dealt with Jacklyn in service. Who was great. Danny Sanchez was great in assisting me on lease buy out.
Brought my car in for 5k maintenance.
Brought my car in for 5k maintenance. Staff were friendly and accommodating. Waiting area very nice. Dealt with Jacklyn in service. Who was great. Danny Sanchez was great in assisting me on lease buy out.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Good afternoon, It is great to read that you were satisfied with the experience Danny and I provided you. Thank you for providing your kind feedback, and recommendation. We wish you the best of luck with your car, and hope that you will contact us at (718) 680-2200 if you should require further help with anything vehicle related. Jackie Murphy Lexus of Brooklyn
worst car dealer by all means, I leased a brand NEW 2026
worst car dealer by all means, I leased a brand NEW 2026 RX 350 and it's already having issue! this is never heard of before! two weeks only and sales and services both not helping. so good to take your money but ignore you when they mess up! Lexus lack of staff/ maintenance and loaner car should be my issue but now I have to wait till March 24th a whole month to get them to look at the car and have a loaner ca! what a waste of money this place. will never deal with them again!
worst car dealer by all means, I leased a brand NEW 2026
worst car dealer by all means, I leased a brand NEW 2026 RX 350 and it's already having issue! this is never heard of before! two weeks only and sales and services both not helping. so good to take your money but ignore you when they mess up! Lexus lack of staff/ maintenance and loaner car should be my issue but now I have to wait till March 24th a whole month to get them to look at the car and have a loaner ca! what a waste of money this place. will never deal with them again!
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Good afternoon Aima, I am sorry for the frustrations you are experiencing regarding your 2026 Lexus RX 350. Providing continuing assistance to our guests after their purchase is one of the core values that we believe in, and your feedback runs counter to this. I will be discussing this incident over with my team, and we will be making any appropriate adjustments. Please feel free to contact me at (718) 680-2200 if you would like to discuss anything further. Francesco Cefalu Client Relations Manager Lexus of Brooklyn
I bought a certified pre-owned Lexus nx350, and found the
I bought a certified pre-owned Lexus nx350, and found the process went pleasantly and smoothly with Felix Guralnik. When something came up with the car a week later, he took care of it personally and rapidly.
I bought a certified pre-owned Lexus nx350, and found the
I bought a certified pre-owned Lexus nx350, and found the process went pleasantly and smoothly with Felix Guralnik. When something came up with the car a week later, he took care of it personally and rapidly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Good afternoon, I appreciate you for posting your kind feedback, and recommendation. It truly was my pleasure to assist you with your vehicle purchasing needs, and I wish you the best of luck driving your CPO Lexus NX 350! Please do not hesitate to contact me at (718) 680-2200 if you should require further help. Felix Guralnik Lexus of Brooklyn
Jason wasted my time and whole day.
Jason wasted my time and whole day. He reserved a car for me but it was sold to someone else. The car was requested the day prior and was shipped the next day for pickup. When I arrived he allowed another sales associate to give my car to someone else. I had a 12 noon appointment and he also sent me pictures of the actual car I was suppose to pick up for my wife. We even went through numbers and agreed on a deal. I spent over a hour and a half there waiting just for him to tell me the car is not available. My wife was expecting this car and now I came home empty handed. The disrespect and the lack of communication of brooklyn of Lexus is shameful. I have done business with this place a few times in the past and I WILL NEVER do business with them again. There are plenty of other Lexus dealerships around.
Jason wasted my time and whole day.
Jason wasted my time and whole day. He reserved a car for me but it was sold to someone else. The car was requested the day prior and was shipped the next day for pickup. When I arrived he allowed another sales associate to give my car to someone else. I had a 12 noon appointment and he also sent me pictures of the actual car I was suppose to pick up for my wife. We even went through numbers and agreed on a deal. I spent over a hour and a half there waiting just for him to tell me the car is not available. My wife was expecting this car and now I came home empty handed. The disrespect and the lack of communication of brooklyn of Lexus is shameful. I have done business with this place a few times in the past and I WILL NEVER do business with them again. There are plenty of other Lexus dealerships around.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Good afternoon, I am sorry for your frustrations. I understand the displeasure you are experiencing regarding the vehicle that you were interested in for your wife. I will be speaking with Jason regarding this incident, and we will be making any appropriate adjustments. Please feel free to contact me at (718) 680-2200 if you would like to discuss anything further. Chris Casazza General Manager Lexus of Brooklyn
Me and my wife were shopping for rx 350 and I am glad we
Me and my wife were shopping for rx 350 and I am glad we met Alex.Professional and nice guy overall.
Me and my wife were shopping for rx 350 and I am glad we
Me and my wife were shopping for rx 350 and I am glad we met Alex.Professional and nice guy overall.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Good afternoon, I would like to thank you for providing your kind feedback and recommendation on DealerRater. It was a pleasure to assist you with your vehicle purchase. I am happy to learn that you were satisfied with your experience, and I wish you and your wife the best of luck with your new Lexus RX 350! If you should require further help with anything vehicle related, please feel free to contact me at (718) 680-2200. Alex Rabinovich Lexus of Brooklyn
He is the best Very helpful Thank for your help.
He is the best Very helpful Thank for your help. Nice to have business with him
He is the best Very helpful Thank for your help.
He is the best Very helpful Thank for your help. Nice to have business with him
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning, Thank you for providing your thoughtful feedback and recommendation on DealerRater. It was my pleasure to assist you with your vehicle purchase. I am happy to learn that you had a positive experience, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at (718) 680-2200. Felix Guralnik Lexus of Brooklyn
Thomas Hutton-mills is a excellent salesman very
Thomas Hutton-mills is a excellent salesman very knowledgable and helpful I would recommend him to anyone Brooklyn of Lexus is the best
Thomas Hutton-mills is a excellent salesman very
Thomas Hutton-mills is a excellent salesman very knowledgable and helpful I would recommend him to anyone Brooklyn of Lexus is the best
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. I am happy to read that you had a great experience. It was my pleasure to assist you with your vehicle purchase, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at (718) 680-2200. Thomas Hutton-Mills Lexus of Brooklyn
Travelled a long way and picked up a new Lexus GX550 Over
Travelled a long way and picked up a new Lexus GX550 Over Trail today. Daniel Snachez made the process of collection, paperwork and assimilation with car controls both pleasant and efficient. I'd been in contact with two other Lexus dealers in what was a 7-8 week search process for this car, so Brooklyn Lexus made it three. Both Daniel Sanchez and Chloe Ni were head and shoulders better in terms of delivering a positive customer experience than anything else I'd been exposed too. Their responsiveness was outstanding.
Travelled a long way and picked up a new Lexus GX550 Over
Travelled a long way and picked up a new Lexus GX550 Over Trail today. Daniel Snachez made the process of collection, paperwork and assimilation with car controls both pleasant and efficient. I'd been in contact with two other Lexus dealers in what was a 7-8 week search process for this car, so Brooklyn Lexus made it three. Both Daniel Sanchez and Chloe Ni were head and shoulders better in terms of delivering a positive customer experience than anything else I'd been exposed too. Their responsiveness was outstanding.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. We enjoyed assisting you with your vehicle purchasing needs. Chloe and I are happy to learn that you were satisfied with the experience which we provided you, and we both wish you the best with your new Lexus GX 550 Overtrail! If you should require further help with anything vehicle related, please feel free to contact me at (718) 680-2200. Daniel Sanchez Lexus of Brooklyn
Had a great and Fair experience with this dealership.
Had a great and Fair experience with this dealership. Did not feel pressured or rushed they worked with me and were pretty honest. Thank you Omar, James and Gino.
Had a great and Fair experience with this dealership.
Had a great and Fair experience with this dealership. Did not feel pressured or rushed they worked with me and were pretty honest. Thank you Omar, James and Gino.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good afternoon Ali, I would like to thank you for taking the time to provide your thoughtful feedback and recommendation on Cars.com. We enjoyed assisting you with your vehicle purchasing needs. Gino, James and I are thrilled to learn that you were satisfied with the experience which we provided you, and we all wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at (718) 680-2200. Omar Mau-Sane Kuo Lexus of Brooklyn
Mr. Carlos Lopez, at Lexus of Brooklyn is a great Finance
Mr. Carlos Lopez, at Lexus of Brooklyn is a great Finance Manager! I was buying a car for the first time and needed someone that was able to help explain the process. He was so personable and kind to my mother and I. He even told us about his experiences with the Lexus cars he has had. I was happy with the auto loan interest rate he was able to secure. If you are looking for someone sweet, polite, and proficient, please see Carlos.
Mr. Carlos Lopez, at Lexus of Brooklyn is a great Finance
Mr. Carlos Lopez, at Lexus of Brooklyn is a great Finance Manager! I was buying a car for the first time and needed someone that was able to help explain the process. He was so personable and kind to my mother and I. He even told us about his experiences with the Lexus cars he has had. I was happy with the auto loan interest rate he was able to secure. If you are looking for someone sweet, polite, and proficient, please see Carlos.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Good evening, Thank you for taking the time to provide your thoughtful feedback on DealerRater. It was our pleasure to assist you with your vehicle needs. I am thrilled to read that you had a positive experience with Alex and me! Should you require any further assistance, please do not hesitate to reach me at (718) 407-0700. Carlos Lopez Finance Manager Lexus of Brooklyn