Reviews
Car Salesman Laquell Taylor
I met Laquell Taylor in May of 2021 I was in the middle of my divorce. My ex was repossessing my car. I had 2 days to find one. He listened to my situation. He act like he really cared. We found my car. I just lit up! He made it possible for me to get it on my terms. His mother did an amazing job of raising him. So respectful and patient. He even did the "lean" when we test drove it. Buying this car changed my life. I had bought something on my own. I did this! I love my car. I appreciate you Laquell Taylor. Thank you. You are blessed. Be safe out there.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Diane, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Schepel Auto Group. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Schepel Auto Group
Schepel
They all go above and beyond! The service, the people are beyond helpful and actually make it so easy every step of the way! We have been customers since the early 1990.s and still are! Keep doing what you do, you all are the very best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Schepel Auto Group
Recent Experience
I?ve always had a great experience at Schepel GMC. The team members are very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Schepel Auto Group
CUSTOMER
LACK OF COMMUNICATION WHEN TRYING TO FIND OUT WHAT WAS GOING ON WITH MY VEHICLE HUSBAND HAD TO TAKE OFF EARLY FROM WORK TO GO TALK TO SERVICE TECH AND WAS TOLD HE HADNT CHECKED VOICE MAILS
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you taking a moment to leave this review detailing your recent visit, Michelle. Please reach out to me directly whenever you have a free moment as I'd like to hear more about what happened and work together to come to a resolution that improves your experience. Mark Kooi | 219.472.1446
Car Repair
Dealer is customer focused on all levels. Service team is friendly and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great rating, Robert. We're pleased that everything went well for you. Sincerely, The Schepel Buick GMC Team
Oil change, and tire rotation
As always, very good service very good service Everyone at good
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, The Schepel Buick GMC Team
Schepel of Merrillville has great folks!
Steve Ogrentz and Dan Quinones were wonderful to work with. Would recommend them to anyone that i know.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, The Schepel Buick GMC Team
Repair Left rear
Body shop repairs that came out absolutely perfect! Pricking was good! Paint is a total match with the factory paint. The value of our Buick has been sustained.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Schepel Buick GMC Team
Excellent Service & Professionalism
Schepel Buick has been my dealership of choice for several years. Anytime I have the pleasure of interacting with Service Adviser Kent Fletcher, or Salesman Daniel Quinonnes, it?s always a unique, warm & professional experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Randall, thank you for the feedback! We are happy to hear about your positive experience at Schepel Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Schepel Buick GMC Team
Warranty repair.
Professional and courtesy was what I received and work was done to my standards
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Schepel Buick GMC Team