Calavan CDJR West

On February 2nd, I brought my truck to Calavan Chrysler Dodge Jeep RAM for a full diagnostic. I was told the transmission needed rebuilding and paid $1,771.15 for a teardown, with labor quoted at $3,542.31 plus parts. My truck sat for two weeks, and I had to push for rental assistance. Within 48 hours of picking it up, my truck began smoking. I was then told there was a hole in the radiator and quoted $1,898 for a radiator replacement, thermostat, and coolant flush. When I spoke with the manager, I was told they were “willing to cover half” of the radiator repair since I had just paid for the transmission work. That response suggests there may have been an issue during service, yet full responsibility was not taken. Customers deserve transparency, thorough inspections, and accountability. I strongly encourage others to ask detailed questions, request pre- and post-inspection documentation, and carefully review all findings before approving major repairs. Very disappointed with how this situation has been handled.

Internet pricing looks great until they add the $6000 in dealers' fees, then they are above average in price. The salesman I dealt with was totally deceptive and inadequate in doing his job. Total waste of 4 hours. By the way I was paying cash and this guy would not even write down the numbers I needed to have? Just a very confusing exchange throughout.

Very pleasant experience dealing with Ms. Diamond. Very knowledgeable about the vehicle that was purchased and very pleasant to work with.

I have great service and support on my car service. Thank you for your generosity and for my support Guy James always helps with a smile. James is the best.👏🏽👏🏽👏🏽

Rashid my Maintenance Agent was very knowledgeable and helpful taking care of all my concerns!!! His courtesy and understanding is second to none which I thank The Dealership for having him in the position he in!!! Rashid stayed with me throughout the whole process and I’m Thankful for Calavan Dodge for having him and that’s why I’m a returning customer with Centurion Confidence that whatever the issue I have with my vehicle This Dealership is more than Qualified to diagnose and correct all Maintenance Issues!!!

The service advisor was very knowledgeable and helpful with my concerns. Great service at the dealership..

Excellent customer service. My advisor, Brittany, could not have been more perfect! My husband was experiencing a very serious health crisis and I was frantic without my van. Each time that we communicated Brittaney’s calming demeanor reassured me that I, as well as my vehicle, would be taken care of! Great job Calavan. Thanks

The customer service at the service department is always good whenever I go in. I thank them always getting me in and out in a timely manner.

Everyone is very helpful and tries there best to make you smile. Great customer service and work with your schedule as much as they can.

I have been coming here for 5 years now and have never had an issue. Everyone is always friendly and service techs know how to communicate and give recommendations.