Kia of Riverdale

Hi Amair! Thank you for the 5-star review! ⭐ We’re happy to hear that you had a great experience and that our team was helpful and understanding throughout the process. It’s wonderful to know that Zander was able to assist you in finding a vehicle that’s the best fit for you in the long run. Thank you for choosing Kia of Riverdale. We truly appreciate your support and look forward to serving you again in the future! Rochelle - Kia of Riverdale

We’re sorry to hear about your experience and take your concerns seriously. We strive to provide safe, reliable vehicles and would like to investigate this issue further. Please contact us directly at 973-453-9613 so we can resolve this matter and ensure your satisfaction.

Hi Elke! Thank you for the great review! We’re so glad to hear that Stefan and Tito made your experience a positive one. Our team works hard to ensure the sales and finance process is smooth, transparent, and comfortable for our customers. We truly appreciate your recommendation and hope you enjoy your new vehicle. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out! Rochelle - Kia of Riverdale

Erin, We’re very sorry to hear that you feel this way about your experience. Providing clear pricing, transparent communication, and professional service is extremely important to us, so its're concerned to read your feedback. We want to clarify that all pricing and fees are reviewed and disclosed prior to finalizing any purchase. We do not add “hidden” fees, and every customer is provided a full breakdown of costs before signing. That said, we understand that purchasing a vehicle — especially as a first-time buyer — can sometimes feel overwhelming, and we sincerely apologize if anything was not explained as clearly as it should have been. We also take communication concerns very seriously. It is never our intention to be difficult to reach or to leave questions unanswered. If there was any delay regarding your vehicle’s readiness or in responding to your messages, we apologize for the frustration that caused. We would genuinely appreciate the opportunity to speak with you directly to better understand what happened and work toward a resolution. Please call our General Manager at (973) 839-9600 so we can address your concerns personally and make this right. Your feedback matters to us, and we are committed to improving every customer’s experience.

I tried calling that number and was transferred to 3 different people, none of which were the General Manager. They said the General Manager does not accept phone calls and only emails, but that I had to speak to my sales manager first. Another sales manager transferred me to Jonathan and the line rang and then I was hung up on. I tried calling again immediately after and they said all sales managers were in a meeting. This clearly was a lie as I had spoken to another sales manager 2 minutes prior. They took down my information, said they would call me, and never did. It's been 5 hours. Clearly your employees do not value the communication and transparency you claim. Also, the fees were not broken down for me when I signed. The MSRP was $23.7k and when I signed the only fees listed were taxes, GAP, registration, and doc fee. The document lists the selling price at $29.2k. With the taxes & fees I mentioned above, over $5,000 is still missing and not listed out for me anywhere. It never was. I have the documents to prove it. I have submitted a complaint to the New Jersey Better Business Bureau and will continue to be reaching out over this issue until I get answers. Oh, and on top of this, I was given the wrong weather mats. They do not fit in the car properly. I reached out to Jonathan about this days ago and was also ignored. Horrible experience all around.

Thank you for your feedback, and we’re sorry to hear that your wheel rotation wasn’t completed as expected. We take this matter seriously and would love to make it right. Please feel free to reach out to our service department, and we’ll ensure the issue is resolved as quickly as possible. We appreciate you bringing this to our attention and hope to have the opportunity to improve your experience.

Thank you for the fantastic feedback! We’re so glad to hear that your service experience was smooth and timely, and that our team created a friendly atmosphere for you. We truly appreciate your business and look forward to continuing to provide you with top-notch service!

Hi Sue, Thank you so much for the 5-star review! We’re thrilled to hear that Brian provided a great experience and that all your service was completed thoroughly and in a timely manner. We truly appreciate your feedback and look forward to seeing you again!