Volkswagen of Nanuet

Brought my car in short notice for reprograming my car and key ( had to get towed in) i ask if they could get it done by the time i needed it..and they did it!

They got me in and fixed the car within the time i had available. Great job!

Financed a 2015 Audi A4. Sales manager stated clutch would be replaced which had little life left on it. Once I signed he stated they would not replace the clutch and that 20,000 miles left on the clutch is a perfectly good clutch. Lasted very short. Dont buy a used car they unadvertise Sold as is.

Very professional and punctual crew. Engine light was on; they diagnosed the problem accurately, communicated it to me properly including the cost and time needed to fix. The issue was fixed on time and I have been driving the car without any issues.

Dealership is Under New Management and I'm impressed so far. Krystal was my service rep and she was very attentive friendly and kept me well informed of the time frame involved in my service

Kelly was professional and maintained communication during service. Rental car process was smooth. Followed up after service.

You should be able to leave zero stars. Where to start with how bad this business is? My car was there a week, I called multiple times a day because no one ever would call me back. The loaner I was told I would get, never happened. The part that they will call me about on Friday? No call. When I finally am told that my car is repaired, the following Tuesday, I go to pick it up, the battery is dead. I waited over 90 minutes, with no idea if I'd be walking out of there with a car. There was zero communication and the staff was very condecending. Was told, "well maybe they left the lights on, and I should calm down." Was promised that by 5pm that day Justin, the manager would call me. Was I suprised to never receive a call? No I was not. Very telling of how the entire dealership. Disgusted in every aspect. Obviously I will never return to the dealership but they have managed to turn me off from ever getting a VW again and if I could get out of my current lease I would in a heartbeat

Most unprofessional dealership I have dealt with. Appointment schedule lid for 7:30 am; service advisor doesn’t show up til 7:45am; then tells me the car won’t get worked on until the mechanics come in which is around 8:15-8:30am. I’m thinking to myself “why have an appointment for an hour before the mechanics show up?”. Work to performed was oil change and to adjust the washer sprayer that was shooting over the roof of the car. Service advisor said it should take 1.5 hours. 30 minutes later the car was “done”. They claimed they are not allowed to adjust the sprayer as that is how it comes from the factory! Service Manager indicated there is nothing that can be done about the sprayer. Somewhat confused, I went to the car and noticed that the oil change light was still on. Great attention to detail, didn’t notice the service light when driving the car out of the garage? As they were working on resetting that, I googled VW sprayer adjustment and a video came showing a torx screw right next to the sprayer that is used to lower and raise the sprayer. Brought this to the attention of the Service Manager and he indicated that they don’t do DYI repairs. How is this a DYI repair if it is a video posted by a VW dealer. He stuck with his story that this is a DYI repair and that is how the sprayer came from the factory and it cannot be fixed. When I got home I purchased the service manual for $13 and within 2 minutes found the instructions on how to adjust the sprayer in addition that it was listed as one of the work to be completed for on the the service intervals. Also spoke with the general manager about the quality of service and it didn’t appear that he cared either.

Kelly was efficient and knows the car business. Was professional and curtious. Place was clean

Fast, professional, helpful. I’ll be back for my next service appointment. Krystal was great to work with.