Reviews
Omg! We just bought a Nissan rogue with Aaron Revette as our salesman. Best experience ever. Definitely recommend! Very knowledgeable, patient and goes above and beyond to help. Thank you Aaron 😃
Omg! We just bought a Nissan rogue with Aaron Revette as our salesman. Best experience ever. Definitely recommend! Very knowledgeable, patient and goes above and beyond to help. Thank you Aaron 😃
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Roxanne! We’re happy to hear everything went well with Aaron at Matthews Nissan of Clay. We appreciate the perfect review and hope you enjoy your vehicle!
HIGHLY DIISAPPOINTED I purchased the vehicle from Matthew Nissan in Clay and within two weeks of purchase (a cash purchase) I returned to the dealership after discovering a significant issue with the suspension system. The vehicle was found to have a faulty strut — a condition that directly impacts safety, steering stability, and overall drivability. Given how quickly this issue presented itself, it is reasonable to conclude that the strut problem existed prior to the sale. This is not a matter of normal wear and tear occurring after purchase, especially within such a short timeframe. I purchased this vehicle in good faith, relying on the expectation that it was safe and mechanically sound at the time of delivery. A suspension defect of this nature should have been identified and disclosed before the vehicle was sold. I should not be responsible for the cost of repairing a pre-existing safety issue. I met with Greg the service manager after given the run around by the service rep who was never available and never returned our phone calls. Greg stated that he would see what he could do regarding this issue. I was told by a different service rep that the manager would take 400.00 off of the labor which would result in paying 3200 for the repair. Charging thousands for a pre-existing issue is unacceptable and shows a serious lack of accountability and integrity. I am very disappointed at the outcome of this issue. Tami Martin-Davis
HIGHLY DIISAPPOINTED I purchased the vehicle from Matthew Nissan in Clay and within two weeks of purchase (a cash purchase) I returned to the dealership after discovering a significant issue with the suspension system. The vehicle was found to have a faulty strut — a condition that directly impacts safety, steering stability, and overall drivability. Given how quickly this issue presented itself, it is reasonable to conclude that the strut problem existed prior to the sale. This is not a matter of normal wear and tear occurring after purchase, especially within such a short timeframe. I purchased this vehicle in good faith, relying on the expectation that it was safe and mechanically sound at the time of delivery. A suspension defect of this nature should have been identified and disclosed before the vehicle was sold. I should not be responsible for the cost of repairing a pre-existing safety issue. I met with Greg the service manager after given the run around by the service rep who was never available and never returned our phone calls. Greg stated that he would see what he could do regarding this issue. I was told by a different service rep that the manager would take 400.00 off of the labor which would result in paying 3200 for the repair. Charging thousands for a pre-existing issue is unacceptable and shows a serious lack of accountability and integrity. I am very disappointed at the outcome of this issue. Tami Martin-Davis
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi- Thank you for your feedback. We sincerely apologize for the longer than expected wait time during your recent visit for an oil change and tire rotation. We understand that your time is valuable, and this is not the level of efficiency we aim to provide. We're glad we were able to connect with you directly to discuss your experience. As mentioned, we've reached out to work toward a resolution and are committed to making this right. We truly value your business and the opportunity to improve your experience with us.
I just purchased my fourth car from Matthews Nissan of Clay. Everyone from the sales, service, and finance departments are all top notch. Ask for Ivy in sales, she is excellent to work with!
I just purchased my fourth car from Matthews Nissan of Clay. Everyone from the sales, service, and finance departments are all top notch. Ask for Ivy in sales, she is excellent to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you for choosing Matthews Nissan of Clay again! We truly appreciate your continued trust and are always happy to welcome you back. We're happy to hear that our Sales Team and especially Ivy took excellent care of you and provided you with a hassle-free car buying experience. Congratulations on your New Nissan and happy driving!
Aaron was the salesman helping me and was excellent! He spent a lot of time going over all the details of the Altima I was buying. I will definitely be referring friends and family to go see him. Also, I need to mention Tony I saw him briefly my first visit but he greeted me by name and congratulated me on my purchase the next day. Just a simple acknowledgement can mean the most. Thank you Aaron and Tony for all your help.
Aaron was the salesman helping me and was excellent! He spent a lot of time going over all the details of the Altima I was buying. I will definitely be referring friends and family to go see him. Also, I need to mention Tony I saw him briefly my first visit but he greeted me by name and congratulated me on my purchase the next day. Just a simple acknowledgement can mean the most. Thank you Aaron and Tony for all your help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Denise- We’re so glad to hear your experience was a great one with Aaron. Congratulations and welcome to the Matthews Auto family!
Worked with Ivy Colon - great experience & Mike Pannozzo was great as well Happy with my vehicle
Worked with Ivy Colon - great experience & Mike Pannozzo was great as well Happy with my vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- Thank you for choosing Matthews Nissan of Clay for your new vehicle! We're delighted to hear about your positive experience with Ivy and Mike. We appreciate your kind words and look forward to serving you again in the future.
IVY COLON absolutely the best...ready with facts and knowledge makes it a pleasure to work with
IVY COLON absolutely the best...ready with facts and knowledge makes it a pleasure to work with
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Joann- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!
Estoy muy feliz una ves más por la oportunidad de tener mi nuevo carro gracias a la ayuda de mi vendedora estrella ivis que hace que este proceso sea muy fácil que esta hay para explicarte cada paso y recomendando siempre lo mejor estoy super feliz siempre Nissan 🥰muchas gracias ivis
Estoy muy feliz una ves más por la oportunidad de tener mi nuevo carro gracias a la ayuda de mi vendedora estrella ivis que hace que este proceso sea muy fácil que esta hay para explicarte cada paso y recomendando siempre lo mejor estoy super feliz siempre Nissan 🥰muchas gracias ivis
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- Thank you for choosing Matthews Nissan of Clay for your automotive needs. We are thrilled to hear about your positive experience with Ivy. Congratulations on your new vehicle! We appreciate your kind words.
Ivy Colon is a phenomenal saleswoman with a passion for customer experience. She is intelligent, kind, and empathetic. She will not rush you, pressure, or push you! I started speaking with her months before my lease was up and she guided me through the process. I was able to stay within budget, although prices have gone up and get the most bang for my buck. All the features. Thank you!!
Ivy Colon is a phenomenal saleswoman with a passion for customer experience. She is intelligent, kind, and empathetic. She will not rush you, pressure, or push you! I started speaking with her months before my lease was up and she guided me through the process. I was able to stay within budget, although prices have gone up and get the most bang for my buck. All the features. Thank you!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Amanda- We’re so glad to hear you had a great experience with Ivy! Thank you for your business and the great review!
I was told repair under warranty arrived and then informed it was not, unfortunately this is programming issue and can only be done by Nissan. Service manager was inconsiderate. This was not the first time I have had a bad experience there and only bring my vehicle there if my local shop cannot do the repair, as they manage to mess something up each time. Tried to call store manager without success, emailed him with no response. Do not do business here!!!
I was told repair under warranty arrived and then informed it was not, unfortunately this is programming issue and can only be done by Nissan. Service manager was inconsiderate. This was not the first time I have had a bad experience there and only bring my vehicle there if my local shop cannot do the repair, as they manage to mess something up each time. Tried to call store manager without success, emailed him with no response. Do not do business here!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Zak was SO helpful and went above and beyond. He answered all my questions with patience, was very personable, and I’d recommend anyone go to him to buy a car :)
Zak was SO helpful and went above and beyond. He answered all my questions with patience, was very personable, and I’d recommend anyone go to him to buy a car :)
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car