Reviews
Salesman Danieil Monzon was excellent and helpful will give him 5 stars. Finance Department tried to add on services which I declined numerous times then atmosphere went from nice to awkward. When signing my paper all I heard was silence not even a smile or congratulations. I will recommend Daniel Monzont he salesman he was awesome.
Salesman Danieil Monzon was excellent and helpful will give him 5 stars. Finance Department tried to add on services which I declined numerous times then atmosphere went from nice to awkward. When signing my paper all I heard was silence not even a smile or congratulations. I will recommend Daniel Monzont he salesman he was awesome.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Not willing to work with people from out of town to purchase Vehicle wanted to give a down payment for 2019 CT6 Cadillac I was told our policies doesn't aloud that bad business. The weather was bad this past Saturday so i could not go test drive car. call Monday 1/12/26 car sold Do better Koons
Not willing to work with people from out of town to purchase Vehicle wanted to give a down payment for 2019 CT6 Cadillac I was told our policies doesn't aloud that bad business. The weather was bad this past Saturday so i could not go test drive car. call Monday 1/12/26 car sold Do better Koons
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Mr Hobbs, I sincerely apologize for your experience with our customer-centric policies regarding out-of-town purchases. I understand how disappointing it is to miss out on the 2019 CT6 Cadillac, especially with the bad weather affecting your plans. Thank you for sharing your feedback, and I assure you we are committed to improving our service and support to build trust with all our customers. We would love the opportunity to assist you in the future.
Angel Miranda, my consultant, was patient and answered all my questions honestly. He clearly presented all the options, enabling me to make informed decisions
Angel Miranda, my consultant, was patient and answered all my questions honestly. He clearly presented all the options, enabling me to make informed decisions
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that you felt informed and supported by Angel at Koons Woodbridge Buick GMC. Thank you for choosing us! Safe travels!
Pay close attention to your deal sheet. They’re very scammy with what they try to do. Freight charge is reflected in MSRP they will show a nice discount to distract you and then add the freight charge again in the deal. Essentially double charging you for freight. Then they will ignore it when you call them out on it. If they’re doing that on paper for you to catch, can’t imagine what else they’re hiding
Pay close attention to your deal sheet. They’re very scammy with what they try to do. Freight charge is reflected in MSRP they will show a nice discount to distract you and then add the freight charge again in the deal. Essentially double charging you for freight. Then they will ignore it when you call them out on it. If they’re doing that on paper for you to catch, can’t imagine what else they’re hiding
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We take these allegations seriously, and it's concerning to hear that you felt misled during your visit. Our goal is to be transparent with all of our customers, especially when it comes to pricing. If you're willing to discuss your experience further, I would appreciate the opportunity to better understand what happened and see if we can make things right. Please feel free to reach out at any time. Thank you, Tony Blazier - Sales Manager - 703-4947121
My wife and I drove up to Koons from Ashland to look at a used car. We ended up not feeling it was a good fit, but Omar asked us to check out the terrains. We were hesitant at first but took one for a drive and ended up loving it. After a few days of thinking and some research we purchased one. Omar was such a great help, not pushy at all and very understanding that I like to do a lot of research. He was willing to work with us on price and we walked away with a fantastic deal on a brand new car. I highly recommend Omar at Koons if you're looking for a laid-back purchasing experience with no pressure. A week later Omar gave me a call to make sure everything was going well! Thanks Omar!
My wife and I drove up to Koons from Ashland to look at a used car. We ended up not feeling it was a good fit, but Omar asked us to check out the terrains. We were hesitant at first but took one for a drive and ended up loving it. After a few days of thinking and some research we purchased one. Omar was such a great help, not pushy at all and very understanding that I like to do a lot of research. He was willing to work with us on price and we walked away with a fantastic deal on a brand new car. I highly recommend Omar at Koons if you're looking for a laid-back purchasing experience with no pressure. A week later Omar gave me a call to make sure everything was going well! Thanks Omar!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lee, thank you for sharing your thoughtful review! We are so glad that Omar and the team made the experience smooth and pressure-free at Koons Woodbridge Buick GMC. We wish you safe travels ahead!
Highly recommend the team of Jason "JC" Burthey (sales), Tony Blazier (sales manager), and Scott Cook (Finance) for your next car purchase. Professionals all around who made the process easy for multiple car purchases. I do a decent number of commercial/business vehicle purchases (8-10 vehicles/year), and these guys were great at cutting through the noise to get to our target and not waste my time...and with no surprises. Their consistently great inventory helps too -- kudos to the folks who manage their allotments from GMC. We've now bought four vehicles from Koons Woodbridge in the last six months, and I'd be happy to go back to them again for a personal or commercial fleet purchase. Thanks, guys!
Highly recommend the team of Jason "JC" Burthey (sales), Tony Blazier (sales manager), and Scott Cook (Finance) for your next car purchase. Professionals all around who made the process easy for multiple car purchases. I do a decent number of commercial/business vehicle purchases (8-10 vehicles/year), and these guys were great at cutting through the noise to get to our target and not waste my time...and with no surprises. Their consistently great inventory helps too -- kudos to the folks who manage their allotments from GMC. We've now bought four vehicles from Koons Woodbridge in the last six months, and I'd be happy to go back to them again for a personal or commercial fleet purchase. Thanks, guys!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and your wonderful recommendation of our team, especially Jason, Tony, and Scott. We truly value your trust and repeat business at Koons Woodbridge Buick GMC and look forward to assisting with your future purchases!
Highly recommend the team of Jason "JC" Burthey (sales), Tony Blazier (sales manager), and Scott Cook (Finance) for your next car purchase. Professionals all around who made the process easy for multiple car purchases. I do a decent number of commercial/business vehicle purchases (8-10 vehicles/year), and these guys were great at cutting through the noise to get to our target and not waste my time...and with no surprises. There consistently great inventory helps too -- kudos to the folks who manage their allotments from GMC. We've now bought four vehicles from Koons Woodbridge in the last six months, and I'd be happy to go back to them again for a personal or commercial fleet purchase. Thanks, guys!
Highly recommend the team of Jason "JC" Burthey (sales), Tony Blazier (sales manager), and Scott Cook (Finance) for your next car purchase. Professionals all around who made the process easy for multiple car purchases. I do a decent number of commercial/business vehicle purchases (8-10 vehicles/year), and these guys were great at cutting through the noise to get to our target and not waste my time...and with no surprises. There consistently great inventory helps too -- kudos to the folks who manage their allotments from GMC. We've now bought four vehicles from Koons Woodbridge in the last six months, and I'd be happy to go back to them again for a personal or commercial fleet purchase. Thanks, guys!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We’re happy that Jason, Tony, and Scott continue to earn your business with their efficient and professional service. We truly appreciate your repeat business and look forward to your next visit. Enjoy your new vehicles! - The Koons Woodbridge Buick GMC Team
No muss, no fuss with this Buick service center. They have always taken his care of me.
No muss, no fuss with this Buick service center. They have always taken his care of me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the stellar review here at Koons Woodbridge Buick GMC!
Excellent costumer service, sales and financing experience outstanding , will recommend to friends and family, definitely going back.
Excellent costumer service, sales and financing experience outstanding , will recommend to friends and family, definitely going back.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Koons Woodbridge Buick GMC and for sharing your awesome feedback. We look forward to serving you again in the future!
The wait was less than half an hour and the representative Matthew gave us excellent service.
The wait was less than half an hour and the representative Matthew gave us excellent service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing, Charles! We appreciate your business here at Koons Woodbridge Buick GMC, and your kind words about Matthew.