Reviews
Write a reviewHIGHLY Recommend! Great experience all around. Second time getting a car from this dealer and I will be back!
HIGHLY Recommend! Great experience all around. Second time getting a car from this dealer and I will be back!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your excellent review and recommendation! We are honored by your repeat business, and we are pleased that our team provided you with a 5-star experience. Congratulations on your new vehicle! We wish you the safest of travels until we meet again!
I had no AC on Saturday. Rich Ciarletta told me to come right over. Very accommodating. Car was done in two hours. He’s the best.
I had no AC on Saturday. Rich Ciarletta told me to come right over. Very accommodating. Car was done in two hours. He’s the best.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Andrea, Thank you for your 5-star rating! We are so glad that Richard could get your automotive needs swiftly resolved. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns.
This is my third Legacy Subaru with Empire Subaru and as in the past I’ve been thoroughly satisfied with the service and staff. Rolisa Reid was extremely friendly and courteous and kept me up to date during the whole process. She answered all my questions. I was impressed with the efficiency and speed on the day of picking up my new car.
This is my third Legacy Subaru with Empire Subaru and as in the past I’ve been thoroughly satisfied with the service and staff. Rolisa Reid was extremely friendly and courteous and kept me up to date during the whole process. She answered all my questions. I was impressed with the efficiency and speed on the day of picking up my new car.
- Customer service
- 4.0
- Buying process
- 4.0
- Quality of repair
- 4.0
- Overall facilities
- 5.0
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carolyn, Thank you for taking the time to leave us this positive review! We are honored by your continued business, and we are so glad that Rolisa took great care of you and kept you well informed throughout the process. Your satisfaction means so much to us. We warmly congratulate you on your new Subaru Legacy- on behalf of the entire team!
Empire Subaru is a very pleasant dealership. The facility is very comfortable from arrival to departure. The team is pleasant and knowledgeable. Rich Ciarletta was my customer service agent he was pleasant and efficient with his service. He kept me informed during my service.
Empire Subaru is a very pleasant dealership. The facility is very comfortable from arrival to departure. The team is pleasant and knowledgeable. Rich Ciarletta was my customer service agent he was pleasant and efficient with his service. He kept me informed during my service.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maria, Thank you so much for your positive review! Providing thorough and efficient service is so important to us, and we are glad that Richard's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
I was in the market for a new car, when I saw this outback pop up on Empire Subaru's website. It was the color and trim level that I wanted so I went in and asked about it, Vinny sat with me and went over the value of my current vehicle and how much it would cost to get the payments to where I wanted them. Vinny went above and beyond to make sure I had the car I wanted at the price I wanted.
I was in the market for a new car, when I saw this outback pop up on Empire Subaru's website. It was the color and trim level that I wanted so I went in and asked about it, Vinny sat with me and went over the value of my current vehicle and how much it would cost to get the payments to where I wanted them. Vinny went above and beyond to make sure I had the car I wanted at the price I wanted.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Greg, Thank you so much for your excellent review! We are honored that you took the time to visit us, and we are so glad that Vinny took great care of you and made your experience with us an all-around success. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Subaru Outback- on behalf of the entire team!
very professional but also warm and friendly .Rolisa Reid put my husband and I at ease as she explained and demonstrated all the many features and the operation of this splendid vehicle.Rolisa answered all the questions we had and prepared us for the F and I department.There was no pressure or influence on the model and chose the car we wanted.
very professional but also warm and friendly .Rolisa Reid put my husband and I at ease as she explained and demonstrated all the many features and the operation of this splendid vehicle.Rolisa answered all the questions we had and prepared us for the F and I department.There was no pressure or influence on the model and chose the car we wanted.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
M, We greatly appreciate your 5-star rating! We are so glad that Rolisa could provide you and your husband with a smooth, pressure-free experience. Our guests' satisfaction is our utmost priority. We wish you both the warmest congratulations on your new vehicle- on behalf of the entire team! Please do not hesitate to let us know if there is ever anything more that we may help you with.
My experience with my service was excellent. Vinny Gianni was very helpful and friendly. He reviewed with me what I wanted done. The waiting room was outstanding. It was very comfortable.
My experience with my service was excellent. Vinny Gianni was very helpful and friendly. He reviewed with me what I wanted done. The waiting room was outstanding. It was very comfortable.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sandra, Thank you for sharing your positive experience with us. We are delighted that Vinny took great care of you. It is our pleasure to assist you in any way possible and we hope to see you again the next time you are in need of automotive service!
Vincent Rizzo was very helpful in getting me a white Subaru Crosstreck. His humor and friendly demeanor made the made the whole experience delightful! He was a professional and attended to all the details. I was extremely pleased!
Vincent Rizzo was very helpful in getting me a white Subaru Crosstreck. His humor and friendly demeanor made the made the whole experience delightful! He was a professional and attended to all the details. I was extremely pleased!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Norma, Thank you for taking the time to leave Vinny this positive review! He will be honored to hear of your very kind words and to know that you deeply valued his assistance. Your satisfaction means so much to us. We warmly congratulate you on your new Subaru Crosstrek- on behalf of the entire team!
Friendly Staff, thanks to everyone there. Looking forward to many more years in a superb Subaru from empire Subaru. xxxxxxto Fati Harris. Thank you
Friendly Staff, thanks to everyone there. Looking forward to many more years in a superb Subaru from empire Subaru. xxxxxxto Fati Harris. Thank you
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review! We are honored to have had the opportunity to work with you, and we are thrilled that Fati and the team could provide you with 5-star service. It is our pleasure to assist you in any way possible. We wish you safe travels and we look forward to continue providing you with our best care in your visits to come!
They did an excellent vehicular service on my car that I purchased from this dealership in 2018. They scan your tires and suspension to ensure that all is safe. Great Job.
They did an excellent vehicular service on my car that I purchased from this dealership in 2018. They scan your tires and suspension to ensure that all is safe. Great Job.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase