Reviews
Pretty terrible out of state experience. Started off well with an instant response to my online inquiry. I sent a list of very detailed questions, then waiting 48 hours to receive information on the wrong vehicle. When I corrected the salesman, it took hours to get a response saying that the car I initially inquired about had sold. Upsetting, but such is life. Guess what? The car is back on their website today with a price increase of $1500 more.
Pretty terrible out of state experience. Started off well with an instant response to my online inquiry. I sent a list of very detailed questions, then waiting 48 hours to receive information on the wrong vehicle. When I corrected the salesman, it took hours to get a response saying that the car I initially inquired about had sold. Upsetting, but such is life. Guess what? The car is back on their website today with a price increase of $1500 more.
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- 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi Amy! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Ynoel, and Sherlene are both in today and would love to assist. Thank you!
YOU MUST BUY HERE! I am an owner of a couple of Lexus cars over the past 10 years. I have recently engaged with three different Lexus dealerships in CT in order to purchase yet another Lexus because of its quality, reliability, safety, and value. I drove just over an hour to view the number of cars I was interested in at DARCARS Lexus of Greenwich which I could have only driven 25-35 minutes to other Lexus dealers. I was met with a salesperson ( Brooke Jessup) who proved to be an absolutely phenomenal individual who is highly professional, a genuinely kind individual, a salesperson who readily knew the details of each automobile in which I was interested (which was a total of 7 cars, yessss, 7). I found my next car, and Brooke actively collaborated with management to secure a very reasonable purchase! So, if you want a Lexus: 1) no matter the distance, please consider DARCARS of Greenwich for their volume of cars; 2) Please ask for” Brooke the Man” and you will be super pleased and not at all disappointed; 3) I believe this dealership hires individuals who have a wonderful overall philosophy of honesty, being reasonable and fair, understanding and concerned for their customers, and willing to be as flexible as possible. Again, please ask for Brooke!
YOU MUST BUY HERE! I am an owner of a couple of Lexus cars over the past 10 years. I have recently engaged with three different Lexus dealerships in CT in order to purchase yet another Lexus because of its quality, reliability, safety, and value. I drove just over an hour to view the number of cars I was interested in at DARCARS Lexus of Greenwich which I could have only driven 25-35 minutes to other Lexus dealers. I was met with a salesperson ( Brooke Jessup) who proved to be an absolutely phenomenal individual who is highly professional, a genuinely kind individual, a salesperson who readily knew the details of each automobile in which I was interested (which was a total of 7 cars, yessss, 7). I found my next car, and Brooke actively collaborated with management to secure a very reasonable purchase! So, if you want a Lexus: 1) no matter the distance, please consider DARCARS of Greenwich for their volume of cars; 2) Please ask for” Brooke the Man” and you will be super pleased and not at all disappointed; 3) I believe this dealership hires individuals who have a wonderful overall philosophy of honesty, being reasonable and fair, understanding and concerned for their customers, and willing to be as flexible as possible. Again, please ask for Brooke!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, congratulations on your new car and thank you so much for this wonderful review, Elizabeth! We couldn't be happier to hear that Brooke provided you with a comfortable environment, took the time to understand your needs, and ensured you received the five-star service we work hard for. The DARCARS Lexus of Greenwich team loves what we do and it's great that this was reflected during your visit. Drive safe!
Adalfi was amazing - the best sales woman I have ever had the pleasure to work with.
Adalfi was amazing - the best sales woman I have ever had the pleasure to work with.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Jennifer, we're honored to have earned your recommendation! Adalfi will be delighted that her professional and courteous care made your experience so positive. Thank you for your business, and we wish you safe travels until we meet again!
Brooke is am amazing salesman. He did not pressure us at all and answered all of our questions. Brooke is very knowledgeable and I highly recommend him to any future clients. 15 stars out if 10!!!
Brooke is am amazing salesman. He did not pressure us at all and answered all of our questions. Brooke is very knowledgeable and I highly recommend him to any future clients. 15 stars out if 10!!!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Customer satisfaction is our top priority, and we truly appreciate your recognition! Congratulations on your new car and drive safe!
James was patient, professional, experienced, and explained all the steps involved in the car buying process.
James was patient, professional, experienced, and explained all the steps involved in the car buying process.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to read this five-star review of James and the team at DARCARS Lexus of Greenwich! Thank you for your kind words!
Very nice and efficient ! Glad we are working with James! We would definitely recommend him anytime
Very nice and efficient ! Glad we are working with James! We would definitely recommend him anytime
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Mickey, your feedback is music to our ears! Thank you for choosing James and the team at DARCARS Lexus of Greenwich. Your recommendation means a lot!
James was a gentleman from day we spoke on phone thank you car is beautiful and we’re happy with the purchase
James was a gentleman from day we spoke on phone thank you car is beautiful and we’re happy with the purchase
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for highlighting James's professionalism and for choosing DARCARS Lexus of Greenwich. We hope you enjoy your new car!
James was one of the most straight forward salesmen I’ve dealt with in my life from the first call to the end. Was direct with negotiating the car and out the door pricing. When I saw the car, there were a few scratches that were not on initial pictures. James said he’ll take care of it and even make sure they will take care of it after the fact if there’s still issues, hopefully he’ll pick up my call when I call him, but he’s been honest from the beginning of this process. Would recommend him again!
James was one of the most straight forward salesmen I’ve dealt with in my life from the first call to the end. Was direct with negotiating the car and out the door pricing. When I saw the car, there were a few scratches that were not on initial pictures. James said he’ll take care of it and even make sure they will take care of it after the fact if there’s still issues, hopefully he’ll pick up my call when I call him, but he’s been honest from the beginning of this process. Would recommend him again!
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- 4.0
- Does recommend this dealer
- Shopped for a used car
Providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Lexus of Greenwich team to assist you with your automotive needs, and please let us know if we can be of assistance in any way!
James was super patient with me and made my time getting a new car very easy! Thanks for everything James!
James was super patient with me and made my time getting a new car very easy! Thanks for everything James!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Charlotte, we're honored to have earned your business with our professionalism and excellent customer care at DARCARS Lexus of Greenwich! Thank you for taking a moment to commend James for his hard work, and congratulations from all of us on your new car!
We have been dealing with Lexus of Greenwich for about 30 years and have bought and also leased many cars from them. Our last car was from the pre-owned division and so was this car. This experience proved again that the people you have working in the Lexus pre-owned division are absolutely excellent. We are pleased with our selection and appreciate all the help you have given us with the complicated new digital stuff we have to try to master.
We have been dealing with Lexus of Greenwich for about 30 years and have bought and also leased many cars from them. Our last car was from the pre-owned division and so was this car. This experience proved again that the people you have working in the Lexus pre-owned division are absolutely excellent. We are pleased with our selection and appreciate all the help you have given us with the complicated new digital stuff we have to try to master.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are glad to hear that you are happy with the inventory and service here at DARCARS Lexus of Greenwich. Apologies for any mix-up in communication. We are grateful to have you as part of the Lexus family!
This is my review, I wrote pretty much the same review yesterday, I thought I verified that I was a real customer as requested, PLEASE do not want ask me to do this again.