Route 23 Nissan

I wish I would have read the reviews before wasting the 2 hour trip to this deceptive dealer. Beware of their Certified Pre-owned pricing. It is xx. I called first to ask about the pricing. I spoke to Bonnie and asked if there was any qualifications to get the price (military discount, college grad, etc) She said the only qualification was to finance through them. When I get there, the salesperson Julio was great. Nice guy, accommodating, informative. When he brought me my offer, it was about $7000 higher than was stated on the site. I asked for the breakdown (which in my opinion was deliberately not included in the offer). He got it for me and there was $4000 in some protection and $2500 in dealer prep fees. When the used car sales manager came over, he explained that those fees couldn't be waived, they were the CPO reconditioning fees and protection against dents, windshield chips etc. That was the part of the 7year/100K warranty. I stated that no where on the site did it say those fees were not part of the price stated. He hid behind a disclaimer "other fees may apply" Absolute misleading tactic as when you are searching for a car, see Certified Pre-Owned and a price, a reasonable assumption is that the price includes the costs that make it CPO. They continued to try to sell me other options and landed on another CPO vehicle almost identical in price and were all of the sudden able to sell it to me at a better price (they did not give me the breakdown again). Very shady, very deceptive. No integrity in this dealership. I will be filing with BBB and CPA. Buyer beware.

I purchased a 2025 Pathfinder and my sales person Tom. He was very well spoken about the vehicle and informative about it. The dealership worked with me on the purchase of my new Pathfinder. I would recommend them to anyone who is looking for a new Nissan.

I bought a 2025 central last week and I must say that bonnie was a tremendous help. She's very courteous and professional. And just such a lovely woman to deal with. She makes everybody feel at home and her smile and her laugh are infectious. Thank you so much for making me feel very comfortable. Bonnie.

They are nothing but scammers in there, they will rob you and you can’t do anything about it, they should get audit by the state NJ for the scams

Purchased a vehicle for wife’s birthday Karl was very professional and helped get her into the vehicle she liked. Karl is highly recommended I will definitely be back for next vehicle with him.

I wish I read the reviews earlier. Internet price was great, but if you choose to pay cash/finance independently, they raise the price 1500. They do disclose that online. We put a deposit sight unseen and agreed to pay price plus tax and fees. However, when we got their to sign contract and take delivery, they added the following: 3000 dealer reconditioning 900 doc prep 400 window etching And then another 1200 to finance with them. Funny they had to change the name of fees for compliance as mandatory “aftermarket” items. Do not buy from them. Check yelp too.

Absolutely terrible. I inquired about a vehicle that looked like a great deal but after wasting hours of my time I find out their pricing is completely xx so draw in customers then force them to pay for items they didn’t ask for or don’t need like LoJack and window etching for thousands of dollars extra and won’t give you the option to not buy the xx furthermore they have a 2,800 on top of their dealer fee “ reconditioning fee” but the vehicle wasn’t in absolutely perfect condition. All said and done I was looking at a SUV for 28,500 and the out the door price was over 36,000 dollars. SCAM SCAM SCAM EUN FAR AWAY FROm these fools

I purchase a car from them approximately 2 years ago and added 3 maintenance plans (I included the GAP coverage). The car was totaled in an accident. The Gap company requested that I cancel the other 2 plans in order for them to pay out the claim. I have been working with Zaid for approximately 3 weeks to get the 2 maintenance plans canceled. I explained to you from the beginning of this process the Progressive GAP plan that I purchased via Route 23 will not pay out until the maintenance programs are canceled. This disaster has been going on for approximately 3 weeks and the plans have not been canceled. It has been hard to get him on the phone and the plans have not been canceled. He informed me that the process should be finished on September 5, 2025 which was not true. The Progressive GAP company have attempted to contact him numerous times and he does not respond. As a customer this is unfair. I cannot purchase another car until this issue is rectified. He has not rectified the issue but I keep getting calls from someone trying to sell me a car at Route 23 Nissan. He is the worst with communication. DON'T PURCHASE WARRANTY AND THE CAR WAS OVERPRICED.

I purchase a car from them approximately 2 years ago and added 3 maintenance plans (I included the GAP coverage). The car was totaled in an accident. The Gap company requested that I cancel the other 2 plans in order for them to pay out the claim. I have been working with Zaid for approximately 3 weeks to get the 2 maintenance plans canceled. I explained to you from the beginning of this process the Progressive GAP plan that I purchased via Route 23 will not pay out until the maintenance programs are canceled. This disaster has been going on for approximately 3 weeks and the plans have not been canceled. It has been hard to get him on the phone and the plans have not been canceled. He informed me that the process should be finished on September 5, 2025 which was not true. The Progressive GAP company have attempted to contact him numerous times and he does not respond. As a customer this is unfair. I cannot purchase another car until this issue is rectified. He has not rectified the issue but I keep getting calls from someone trying to sell me a car at Route 23 Nissan. He is the worst with communication.

Update... 08/28/25 On more time. Incredible how they take your money on a blink of a eye, and when they have to return take them months to do anything. I have been fighting and waiting since March. Last time I got the promise to get the money in 5-7 weeks, but nothing. Like another customer said "they are scam artists". TERRIBLE TO GET REAL INFORMATION!!! Update... 07/09/25 Here we go again. I got a contact from Mikey at Nissan trying to understand the situation, like the review below is not clear and they don't have all the records, then he informed me that all the insurance that I signed the cancellations in March, were never processed to be returned me the money, what Zaid Abass that did everything with me, was always blaming the bank, but he was the one that never send over to be paid back. Definitely a terrible professional. Mikey said that he would get it clear and clean, but so far I don't have my money back and the bank keeps charging me interest over a "cancelled" insurance. Also, they charge over another "service" (oil, filter, and checking the main points of the car like tires, rims) for 4 years, but even that they messed up, because they left the car with the settings off and the all tires with the wrong PSI big time. At this point I want to get the car back to them and all my money back. They don't deserve any business. Last time I was at the dealer trying to solve it peacefully, there was another person complaining for the same reason, that means that Zaid Abass does this trick with a lot of people and Nissan is allowing it. Unfortunately I’m really disappointed with the service and support. They tell you whatever you need to hear to make a sale, but if you need them to get things done, forget. You will die waiting. They don’t answer phones, neither email. The financial team, specially Zaid Abass, will push on you every simple insurance possible because they make a great profit on them, then when you realize that all of them are a bunch of xx, and you make a scene at the dealership, they tell you that they will cancel. However it never happens, but the bank keeps charging you interest on something that is canceled, you no longer have the service. I got a BMW X7 with the promises that I would be able to get it serviced and covered Bumper to Bumper, including scratches and tires at the BMW dealer I decide to spending $11,000.00 in insurances, but them when I need the services, I get the news that none of the promises where true and I have to spend $4,000.00 to get the job done. They are ridiculous. You can get better deals and service on any other company. They promise dreams and deliver nightmares.