Reviews
Responsive when dealing with my mechanical issues.
Responsive when dealing with my mechanical issues. Price of repairs were higher than expected for an electronic water pump (4 hour labor charge vs about 15 minute YouTube video that included changing out the electronic water pump and making the video). SMH.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Manny, We appreciate your feedback and we'd like to discuss with you further about all that went into replacing your water pump. Please contact us when you have a moment to speak. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Claremont Toyota has the best service department and
Claremont Toyota has the best service department and Oscar armas is the best he always keeps me informed of my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that you had a great experience with our service department and Oscar. Keeping you informed is our priority, and it’s fantastic to know we hit the mark. We appreciate your support! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
When I was going through the car loan process, the staff
When I was going through the car loan process, the staff strongly and repeatedly recommended that I purchase coverage for $70 a month, which would be added to my car loan for a total of 72 months. I felt like I didn’t really need it, and the staff seemed a bit unhappy about that.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We never want our guests to feel pressured into buying anything they don't want. We appreciate you bringing this to our attention and we're here should you like to discuss this or anything else further. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Happy with the service, although I’m still waiting for a
Happy with the service, although I’m still waiting for a part it’s been taking over three weeks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vern, We're glad you received quality service and we appreciate your patience while you wait for this part to arrive. Should you ever like any updates on its ETA, please don't hesitate to contact us directly. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
I always use this service department for all scheduled
I always use this service department for all scheduled maintenance. The waiting area is always clean and comfortable. But this time, I felt that the time between the checkout and the vehicle delivery was too long. It seemed as if there weren't enough drivers.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate both your business and your feedback. We're glad that you receive quality service overall, and we will be working to return vehicles to guests after paying in a more timely manner, as we understand how valuable your time is. We hope your Toyota is treating you well and we look forward to providing you with a 5-star experience at your next visit. See you then. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Even though I had an appointment I still waited 3 hours
Even though I had an appointment I still waited 3 hours for an oil change. I also reported trouble with the screen and was told nothing is wrong with it. When my car was returned they had removed my mat and dropped all the dirt on the mat underneath which was clean.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to bring these concerns to our attention. It's clear that we fell short of expectations, and we must do a better job in all aspects of the service experience. Your feedback is extremely valuable to us, which is why we'd like the opportunity to speak with you further about your recent visit. Please contact us when you have a moment. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Worst service experience I’ve had, took me about 25
Worst service experience I’ve had, took me about 25 minutes to get my service advisor to the service line. Then there was a mix up on where the warranty parts would be installed. Zach sent me to the used car side, which was not where I needed to be. Fortunately Dawn helped and ensured a porter picked the car there and gave me my paper work. After I was called and told the car was ready I picked the car up. Sign paper work and followed the process to receive my car, after seeing other customers that came after me receive their cars I asked if there was a problem or perhaps my car was not ready. The porter (Ed) was rude and said the car would arrive outside as soon as the runner came back. A few minutes later another porter came and asked for the Cortez paperwork, apparently there was an issue with my paperwork or location which the porter knew about. Some simple communication would have gone a long way to ensure I received some adequate customer service. I never do this (bad reviews), this might be the first but I feel like the service I get here in Toyota of Claremont is just not up to par with other manufacturers dealers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Will, We appreciate you taking the time to share your experience. It's discouraging to see we fell short in multiple aspects of your visit and we must be better. We'd like the opportunity to learn more about this, as your feedback is a learning opportunity and allows us to better serve valued guests like yourself. Please contact us when you have a moment to speak. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Everyone was very nice and knowledgeable.
Everyone was very nice and knowledgeable. Excellent customer service. Claremont Toyota has a good selection of Cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear you had a great experience with our team and found the perfect car. Your kind words about our customer service mean a lot to us. We look forward to helping you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Good service and Mr.
Good service and Mr. Bruce Wright answer all our questions, very professional thank you Mr. Tony Sanchez for the recommendation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Angie! We're thrilled to hear you had a great experience with Bruce. Your feedback means a lot to us, and we appreciate the shoutout to Tony as well. Looking forward to serving you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Everything was handled promptly and concisely, Bruce was
Everything was handled promptly and concisely, Bruce was a great salesman, I am very happy with my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your fantastic feedback, Melissa! We're thrilled to hear that Bruce provided you with excellent service and that you're happy with your purchase. Your satisfaction is our priority, and we look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500