Reviews
I called about a vehicle and even sent pictures of our
I called about a vehicle and even sent pictures of our car we would be trading. I was told they would get back to me with a proposal. That never happened at all. I called several more times and was told the same thing. Finally I just gave up and stopped calling. This behavior is very unprofessional, unacceptable and rude. I wold recommend this company to anyone.
I called about a vehicle and even sent pictures of our
I called about a vehicle and even sent pictures of our car we would be trading. I was told they would get back to me with a proposal. That never happened at all. I called several more times and was told the same thing. Finally I just gave up and stopped calling. This behavior is very unprofessional, unacceptable and rude. I wold recommend this company to anyone.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jerry, This is discouraging to read. We must provide much better service and communication than this. We appreciate you sharing this and would like to learn more about who you were communicating with, so we can address this properly. Also, if you're still in the market to trade your vehicle for a new one, we'd be happy to help you for real this time. Please contact us at your convenience. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Christina is a great service advisor.
Christina is a great service advisor. She is knowledgeable and extremely patient. I hope to be aboe to do business with her again.
Christina is a great service advisor.
Christina is a great service advisor. She is knowledgeable and extremely patient. I hope to be aboe to do business with her again.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Matt! We're thrilled to hear about your positive experience with Christina. Our team is dedicated to providing knowledgeable and patient service. We look forward to welcoming you back for your next visit! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
I wish I could give Clearmont Toyota Service Center zero
I wish I could give Clearmont Toyota Service Center zero stars. I brought my car in for service and got a text two hours later saying it was ready. I asked them to send an Uber for pickup—they agreed and said it would arrive soon. I waited… and waited. I called them FIVE times, and not once did they follow through. At 7:10 PM, they casually told me everyone had left for the day and that I’d have to call back in the morning. I was literally in tears from how stressful and careless this whole situation was. I will never return, even if the service were free. Please save yourself the frustration and go anywhere else.
I wish I could give Clearmont Toyota Service Center zero
I wish I could give Clearmont Toyota Service Center zero stars. I brought my car in for service and got a text two hours later saying it was ready. I asked them to send an Uber for pickup—they agreed and said it would arrive soon. I waited… and waited. I called them FIVE times, and not once did they follow through. At 7:10 PM, they casually told me everyone had left for the day and that I’d have to call back in the morning. I was literally in tears from how stressful and careless this whole situation was. I will never return, even if the service were free. Please save yourself the frustration and go anywhere else.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Navneet, Thank you for bringing this to our attention. This is very discouraging to read, as we never want to inconvenience any of our guests like this. This is something we'd like to learn more about, so we can address this properly with our team and make sure we're doing a much better job of accommodating our guests. When you have an opportunity to speak, please contact us. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Worst dealership ever wanted 30k down or else they would
Worst dealership ever wanted 30k down or else they would not work with us. Don’t waste hour time go to San Bernardino Toyota instead
Worst dealership ever wanted 30k down or else they would
Worst dealership ever wanted 30k down or else they would not work with us. Don’t waste hour time go to San Bernardino Toyota instead
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Abraham, We're disappointed that we were unable to come to terms on a vehicle. We appreciate the opportunity to earn your business. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Claremont toyota damaged the paint on my wheels on my new
Claremont toyota damaged the paint on my wheels on my new 4runner. I took it in for the first service which included wheel rotation. The technician who performed the work, damaged the silver paint finish adjacent to the lugs. Claremont Toyota doesn't care about you or your vehicle. Only separating you from your $$$.
Claremont toyota damaged the paint on my wheels on my new
Claremont toyota damaged the paint on my wheels on my new 4runner. I took it in for the first service which included wheel rotation. The technician who performed the work, damaged the silver paint finish adjacent to the lugs. Claremont Toyota doesn't care about you or your vehicle. Only separating you from your $$$.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
David, We're disappointed that you've not made it in for your last two scheduled appointments. When you have a time and day that works best for you, please contact us and we will be happy to get you scheduled. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Smoothest car buying experience ever!
Smoothest car buying experience ever! Connor Molloy was a great sales person, respectful and not pushy, made the process fast, easy and hassle free! Couldn’t be happier with my new Toyota!
Smoothest car buying experience ever!
Smoothest car buying experience ever! Connor Molloy was a great sales person, respectful and not pushy, made the process fast, easy and hassle free! Couldn’t be happier with my new Toyota!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marcin, we are thrilled to hear about your smooth car-buying experience with Connor! We pride ourselves on providing excellent service and making the process easy for our customers. Enjoy your new Toyota, and thank you for choosing us! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
I was insulted
I went in to buy a Tundra. The salesman said he had to check my credit before a test drive. Salesman said he wanted to make sure I can afford the car. The dealership does want people put miles on the cars that are not approved. I find his policy offensive and I will never shop at this dealership.
I was insulted
I went in to buy a Tundra. The salesman said he had to check my credit before a test drive. Salesman said he wanted to make sure I can afford the car. The dealership does want people put miles on the cars that are not approved. I find his policy offensive and I will never shop at this dealership.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Ramiro, We're discouraged to read this and see you left dissatisfied. We'd like to learn much more about what transpired while you were here to test drive a Tundra. Please contact us at your earliest convenience. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
They suck
This dealership luvs 2 make u wait all xxxx day 4 any service!! They dont give a s*** that u may have other things 2 do, or have a life. Ive been here for an 1 3/4 hrs, just waiting 2 find out what the xxxx is wrong w/my car. I hate this place so much!!
They suck
This dealership luvs 2 make u wait all xxxx day 4 any service!! They dont give a s*** that u may have other things 2 do, or have a life. Ive been here for an 1 3/4 hrs, just waiting 2 find out what the xxxx is wrong w/my car. I hate this place so much!!
- Customer service
- 1.0
- Buying process
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- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Michelle, It's discouraging to see that services took longer than expected. It's important that we provide prompt service, which is why we appreciate you bringing this to our attention. Should you like to discuss your recent visit in further detail, please don't hesitate to reach out. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Amazing Experience!
I’m completely satisfied with the amazing customer service I received when purchasing my new Toyota GR86. My salesperson, Ernesto, went above and beyond to make it a painless purchase. Felix, in financing, made it quick and easy to fill out the paperwork for the loan and the sales manager, Richard Lopez, answered all of my questions after the purchase to insure my experience was great. Thanks to everyone on the team, Ernesto, Felix, Richard, and Herman. I’ve bought cars from Porsche, Audi, Ford, Nissan, and Hyundai, and this was by far the easiest, most stress free purchase, thanks to those guys! Will def come back in the future and recommend everyone to do so. Just ask for Ernesto!
Amazing Experience!
I’m completely satisfied with the amazing customer service I received when purchasing my new Toyota GR86. My salesperson, Ernesto, went above and beyond to make it a painless purchase. Felix, in financing, made it quick and easy to fill out the paperwork for the loan and the sales manager, Richard Lopez, answered all of my questions after the purchase to insure my experience was great. Thanks to everyone on the team, Ernesto, Felix, Richard, and Herman. I’ve bought cars from Porsche, Audi, Ford, Nissan, and Hyundai, and this was by far the easiest, most stress free purchase, thanks to those guys! Will def come back in the future and recommend everyone to do so. Just ask for Ernesto!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're more than happy to hear that your experience was nothing short of stellar with our team. We hope you're loving your new Toyota and we look forward to seeing you at your first service visit! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500
Great experience!!!!!
Had an overall great experience!!! David G and Davy were a pleasure to work with! I will be recommending this dealership to everyone I know. Thanks for helping make our daughter’s dream come true!!!!
Great experience!!!!!
Had an overall great experience!!! David G and Davy were a pleasure to work with! I will be recommending this dealership to everyone I know. Thanks for helping make our daughter’s dream come true!!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com