Honda of New Rochelle

I had a very poor experience with this dealership and their apparent dishonesty. A bit of background.. I live 1 hour and 40 minutes away and contacted them because they had an Accord Hybrid Touring that I was looking for. It would be worth the drive because of how hard this particular car was to find. I spoke to one of their sales reps over the phone the day before I visited the dealership. They were friendly and helpful.. so I thought. I explained that I was quite a bit of distance from them, and wanted to buy the car the following day. I didn't even need financing, so it was an easy sale for them. To confirm that the car was not sold, I called the morning I was leaving. They put me on hold and confirmed the car was not sold and it would be held "to the side" for me until I got there. Upon arriving, I met with a different sales rep than who I spoke to the day before. He tried to upsell me on financing, which I didn't need... I asked them to go over the numbers with me prior to looking at the car, because I wanted to confirm the price etc. I started getting a feeling something was not quite right. The sales rep did not want to go over the number until I saw the car... and "liked it".. So, they had to go get the car from the other location, which was about 2 minutes up the road. I waited for over 30 minutes when the sales rep came back and told me that they don't actually have that car, the car was never there, and it was erroneously entered into their system. They told me the VIN didn't match the trim level. Later I entered the VIN into Honda's VIN checker and it was the exact trim that I traveled down for. So in the end.. I drove 1 hour and 40 minutes for a car that didn't exist. They never had that car according to them, nor did they actually "check" if the car was there the day before or even the morning of my appointment. The thing that was very frustrating was that they knew I was driving almost 2 hours and they had no hesitation about letting me think that car was there, when it wasn't. I would not recommend this dealership.

5 stars made it simple and easy. Smooth ask for Alan C will be back

This salesperson was knowledgeable, pleasant and very friendly. She was extremely helpful as well. She was very competent about the merchandise.

easy to work with Ala C was the best. smooth transaction with a new car same day

Alan was very helpful with the purchase of my new car and the trade in of my old car. He made the whole process quite easy.

Dealership is relentlessly aggressive. After looking at a car, we agreed that I would contact them in a week. Instead, I received 8 calls and text messages over the next 2 days. In each case, I asked that they stop bothering me. On the last call, I said that I would not buy a car from them. After I hung up, the dealer called me 3 more times in a row. Do not give them you phone number - you will regret it!!

The best service from Dejon to Willie I've have felt I've been treated fairly and always with a friendly polite manner. Use them exclusively and would recommend without hesitation

My family and I had one of the best car buying experience, from the moment we walked in a sales associate introduced himself as Chris Volato. He was very polite, attentive and patient as we express what we were looking for. With his help we finally decided on a car my son would like, While we waited for the processing of the necessary paperwork Chris along with his manager Joe Kundrat made us feel quite at home.. We left feeling very satisfied, my son was super excited. Thanks to the entire team including finance you guys sure delivered professional quality service.

Alan, Joe, Jeyson were all extremely professional and helpful to me and my wife as we were searching for our first car. It was a good and quick experience and I'm very satisfied. I would definitely recommend Honda of New Rochelle to friends and family.

Thank you guys, this is my third car I get from this store. Max always find the way to get things done. Kerwin is a phenomenal sales manager, helped me with the whole process. Also, thanks to Mr Graeme for being patient.