Autonation Buick GMC Laurel

My experience during this last visit was subpar but I have to give some credit to my service rep who maintained good customer service. The second rep needs to work on his customer service approach. Essentially customer service called me and offered a FREE service and made a complimentary appointment. For context, I bought my vehicle from the location almost a decade ago and have been religiously servicing my car at this location even after I moved 7 years ago. I have never experienced any issues irrespective of the extreme cost. So when I was called and offered a free service, I jumped on the offer. I said what a perfect timing, that my oil is below 20%. I showed up at the location at around 7:10am and had to go back-and-forth about whether the service is free. No big deal if it’s not, but I rarely show up for service that early especially on a Saturday morning - day of rest. This rep had the audacity to keep asking if I want to keep the appointment or go elsewhere. He was brash and essentially saying that whatever customer service says has nothing to do with what happens at the location. Also bearing in mind this is not even my service rep, he has so much opinion, especially when my rep stepped outside to inspect my car. It’s the audacity to recommend me to Jiffy Lube (down the street) after I told him I don’t live in the Laurel area and I am driving over 20 minutes to this location because of the good experience I have had over the years. It is quite insulting to tell a customer that you are so booked and busy and I have to make up my mind in the moment or go elsewhere as though a sane person would wake up that early to show up at a mechanic shop to claim a free deal that was never offered. That comment and disposition was very unprofessional. After my service, my engine light came on. In my years of owning this vehicle which was bought brand new, I have never had the engine light come on. While driving it to the location, my engine light wasn’t on. After the service, my engine light is on and I was told that I brought my car that way, and for them to do a diagnostics, it would cost me $180. Moreover they don’t have time to do that work because of the appointments alluding to the busy Saturday. I didn’t want to argue so I left. The fact that when I was leaving my car had more issues to deal with than when I came there is not what any customer wants. There are two mechanic shops in front of my house, less than 2 minutes drive. There are multiple mechanics along the way to this dealership. I went ahead and entrusted these people with my vehicle and they are costing me more than a free deal. Overall, I will not be returning back to this location. This last experience was sour and that’s all it takes to go elsewhere. If management sees this, I hope they take remedial action. I sent similar response by text and no one has the courtesy to do a follow up. Now, I am requested to provide feedback via web. My response wouldn’t change. GMC Laurel, you need to do better. This isn’t a dig on anyone. This is just my own bad experience as a loyal customer of 8+ years.

It was my first time there & I was pleasantly surprised. Once I found the place that is. I cannot go into all of what I want to say about my experience, but needless to say, I will be taking my vehicle back to AutoNation Buick GMC Laurel in the future.

Great salesman very easy to talk to plus worked hard on getting me a great deal

Great Experience All Around! Would definitely recommend this dealership to all. Jerry was a great sales rep; additionally; I always have, my GMC vehicles serviced here and the service department is outstanding!

This was the best car purchase experience ever! Quick and smooth. No haggling straight forward and honest. Mr. Bentley went above and beyond. Great experience.

Great experience, all around customer centric team. One of the best purchase experiences I have in my many years of buying cars. I would definitely go back.

I have leased 3 cars consecutively from Auto Nation in Laurel MD. I have always had a stellar experience when Keith Allen, Sales Manager: Farid Saidi, Sales Rep: Travis Jenkins are working with me. These guys are excellent! Always get things done and give the best quality of service!

Headline: A Week in the Shop, More Problems Than Before Kept my elderly mother’s Denali for a full week, returned it with more issues than it went in for, blamed her for the damage, and then wanted $200 more just to look at it again — zero accountability, zero respect. If this is their idea of “service,” it means keeping your vehicle for days, sending it back worse, shifting blame to the customer, and charging extra to revisit the same problem — what a deal.

Very good people and I live my car I only wish I had power seats in a passenger side lol

Didn't really expect to buy a vehicle that day but my daughter fell in love with the Buick Envista. Autonation Laurel had different colors which allowed her to choose the color she wanted with the options that made the car "hers!" Richard, our Sales Rep was attentive, courteous and was willing to let my daughter see other cars even GMC brands to make sure she loved the Envista. Our experience from first encounter to watching my daughter drive her car off the lot was extremely pleasant. Autonation Laurel is a first-class operation and they have put Buick back on the list when it comes time to shop for another vehicle.