Autonation Buick GMC Laurel

The service was done in a timely fashion and i was informed on the progress as work was being done . There are other dealers near me but I drive over 30 miles to get car service done .

Excellent knowledgeable and professional they have mastered the art mixing professionalism accommodations and a genuine concern making the experience successful and pleasurable for the customer Lucus Bentley was a very impressive Salesman

Awesome dealership, Awesome staff, Awesome Car - I love it. And a very special shout out to the most Awesome salesman *Lucas Bentley* , honest, helpful, makes it happen, and goes that extra extra mile! Shout out too to *Traves Jenkins*, Finance Manager, who will get you what you want (period) !

Awesome dealership, Awesome staff, Awesome Car - I love it. And a very special shout out to the most Awesome salesman *Lucas Bentley* , honest, helpful, makes it happen, and goes that extra extra mile! Shout out too to *Traves Jenkins*, Finance Manager, who will get you what you want (period) !

Absolute the Worst dealership I've ever dealt with. My truck broke down 30 seconds after I pulled off their parking lot. And they would do nothing about it. Don't take your car here.

My experience during this last visit was subpar but I have to give some credit to my service rep who maintained good customer service. The second rep needs to work on his customer service approach. Essentially customer service called me and offered a FREE service and made a complimentary appointment. For context, I bought my vehicle from the location almost a decade ago and have been religiously servicing my car at this location even after I moved 7 years ago. I have never experienced any issues irrespective of the extreme cost. So when I was called and offered a free service, I jumped on the offer. I said what a perfect timing, that my oil is below 20%. I showed up at the location at around 7:10am and had to go back-and-forth about whether the service is free. No big deal if it’s not, but I rarely show up for service that early especially on a Saturday morning - day of rest. This rep had the audacity to keep asking if I want to keep the appointment or go elsewhere. He was brash and essentially saying that whatever customer service says has nothing to do with what happens at the location. Also bearing in mind this is not even my service rep, he has so much opinion, especially when my rep stepped outside to inspect my car. It’s the audacity to recommend me to Jiffy Lube (down the street) after I told him I don’t live in the Laurel area and I am driving over 20 minutes to this location because of the good experience I have had over the years. It is quite insulting to tell a customer that you are so booked and busy and I have to make up my mind in the moment or go elsewhere as though a sane person would wake up that early to show up at a mechanic shop to claim a free deal that was never offered. That comment and disposition was very unprofessional. After my service, my engine light came on. In my years of owning this vehicle which was bought brand new, I have never had the engine light come on. While driving it to the location, my engine light wasn’t on. After the service, my engine light is on and I was told that I brought my car that way, and for them to do a diagnostics, it would cost me $180. Moreover they don’t have time to do that work because of the appointments alluding to the busy Saturday. I didn’t want to argue so I left. The fact that when I was leaving my car had more issues to deal with than when I came there is not what any customer wants. There are two mechanic shops in front of my house, less than 2 minutes drive. There are multiple mechanics along the way to this dealership. I went ahead and entrusted these people with my vehicle and they are costing me more than a free deal. Overall, I will not be returning back to this location. This last experience was sour and that’s all it takes to go elsewhere. If management sees this, I hope they take remedial action. I sent similar response by text and no one has the courtesy to do a follow up. Now, I am requested to provide feedback via web. My response wouldn’t change. GMC Laurel, you need to do better. This isn’t a dig on anyone. This is just my own bad experience as a loyal customer of 8+ years.

It was my first time there & I was pleasantly surprised. Once I found the place that is. I cannot go into all of what I want to say about my experience, but needless to say, I will be taking my vehicle back to AutoNation Buick GMC Laurel in the future.

Great salesman very easy to talk to plus worked hard on getting me a great deal

Great Experience All Around! Would definitely recommend this dealership to all. Jerry was a great sales rep; additionally; I always have, my GMC vehicles serviced here and the service department is outstanding!

This was the best car purchase experience ever! Quick and smooth. No haggling straight forward and honest. Mr. Bentley went above and beyond. Great experience.