Reviews
Edward provided excellent service. He provided me with accurate information and did not let me hanging.
Edward provided excellent service. He provided me with accurate information and did not let me hanging.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, Thaokongmeng! We’re pleased to hear Edward provided you with such outstanding service. We truly appreciate your business and we hope to welcome you back to Lexus of Roseville again!
The dealership staff was so helpful. Responsive to our questions and concerns and sold us the perfect car
The dealership staff was so helpful. Responsive to our questions and concerns and sold us the perfect car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car! We're so glad our team made the process seamless. We appreciate your business and we hope to see you again at Lexus of Roseville!
Polite & respectful. Organized & efficient. Knowledgeable. Excellent service with everything handled well. I highly recommend them.
Polite & respectful. Organized & efficient. Knowledgeable. Excellent service with everything handled well. I highly recommend them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Noon, thank you for your kind feedback! We are thrilled to hear you had a professional and efficient experience with our team. We truly appreciate your recommendation and we look forward to working with you in the future! - Lexus of Roseville
Chris Lawson is very nice , professional and outstanding advisor.. I had 2 Lexus were taking care by Chris, always happy with his service.
Chris Lawson is very nice , professional and outstanding advisor.. I had 2 Lexus were taking care by Chris, always happy with his service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Winnie, thank you for your fantastic review! We're happy to hear you've always been satisfied working with Chris. We look forward to serving you again at Lexus of Roseville!
Nick was great to work with. It took us a while to get things agreed upon but we got there and the experience was mostly painless.
Nick was great to work with. It took us a while to get things agreed upon but we got there and the experience was mostly painless.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Brandon! We’re glad everything worked out! We’ll pass your kind words along to Nick and the team. See you next time at Lexus of Roseville!
Rocky and Boris helped my wife and I get our vehicle at a good deal price, and the process was quick and efficient!
Rocky and Boris helped my wife and I get our vehicle at a good deal price, and the process was quick and efficient!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback about Rocky and Boris! We hope you and your wife enjoy your new vehicle. See you again at Lexus of Roseville!
Top notch personnel, and service department. Couldn’t be happier with dealership. Good choice. Lexus of Roseville hands down is the best!!!
Top notch personnel, and service department. Couldn’t be happier with dealership. Good choice. Lexus of Roseville hands down is the best!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback, Jaegerp! We are thrilled to hear that you had such a great experience with our team here at Lexus of Roseville. We hope to see you back in the future!
I want to share a serious issue I experienced with Lexus of Roseville that others should be aware of. When I purchased my EV, I was told I would be eligible for the federal tax credit. Based on that, I moved forward with the purchase. During tax filing, my CPA discovered the vehicle was not eligible. The reason: the dealership failed to submit the required IRS “time-of-sale report.” Here’s the critical part — this is not something that can be fixed later. If the report is not submitted correctly at the time of sale, the IRS will not issue the credit at all. Because of this error, I permanently lost a $4,000 tax credit. The dealership acknowledges they should have completed this step, but has refused to take financial responsibility. This is not a small oversight — it directly impacts thousands of dollars and cannot be corrected after the fact.
I want to share a serious issue I experienced with Lexus of Roseville that others should be aware of. When I purchased my EV, I was told I would be eligible for the federal tax credit. Based on that, I moved forward with the purchase. During tax filing, my CPA discovered the vehicle was not eligible. The reason: the dealership failed to submit the required IRS “time-of-sale report.” Here’s the critical part — this is not something that can be fixed later. If the report is not submitted correctly at the time of sale, the IRS will not issue the credit at all. Because of this error, I permanently lost a $4,000 tax credit. The dealership acknowledges they should have completed this step, but has refused to take financial responsibility. This is not a small oversight — it directly impacts thousands of dollars and cannot be corrected after the fact.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
Adam, I'm really sorry to hear about the issue you experienced with us regarding your EV purchase and the tax credit. We acknowledge that this is a serious mistake on our part, and I can understand why you'd be upset. I would like to investigate this matter further and see what we can do to make things right for you. Please contact me so we can discuss your concerns in more detail. Thank you, Jay U. - General Manager - 916-472-7422
Hi Jay, I called you back several hours ago and left a message with my number. If you’d like to call me back, Jim Douglas or Nikita Chekhlov have my number also
Lexus of Roseville is the only place I will have my car serviced as Chris Lawson is the most know Knowledgeable and trusted service tech that I have enjoyed dealing with in these past 3 years, I have purchased both my Lexus vehicles from Lexus of Roseville
Lexus of Roseville is the only place I will have my car serviced as Chris Lawson is the most know Knowledgeable and trusted service tech that I have enjoyed dealing with in these past 3 years, I have purchased both my Lexus vehicles from Lexus of Roseville
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Peter, we're thrilled to hear Chris Lawson and our team have earned your trust over the past three years. Thank you for choosing Lexus of Roseville for both your purchases and service needs! Safe travels!
Mariselo was very polite and professional. He gave us a lot of information on the TX and did not pressure us. He responded quickly via texts and always provide us with statuses. The buying process went smoothly.
Mariselo was very polite and professional. He gave us a lot of information on the TX and did not pressure us. He responded quickly via texts and always provide us with statuses. The buying process went smoothly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your great car-buying experience with Mariselo and the team! Thank you for choosing Lexus of Roseville and for sharing your feedback!