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Ourisman Honda of Laurel -Se Hablo Espanol

(303 reviews)
Visit Ourisman Honda of Laurel -Se Hablo Espanol
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00am 7:00am–4:00am
Sunday Closed Closed

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New (301) 389-5402 (301) 389-5402
Used (301) 389-5408 (301) 389-5408
Service (301) 389-5404 (301) 389-5404

Inventory

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About our dealership

This seller has been on Cars.com since November 2022.
At our Honda dealership we have devoted ourselves to helping and serving our customers to the best of our ability. We pride ourselves on our customer service and offer the highest quality service in the industry. We understand that you want accurate and reliable information about buying a vehicle and it is our mission and pledge to deliver you relevant correct and abundant information.
WE SAY YES WHEN OTHERS SAY NO !

Service center

Phone number (301) 389-5404

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00am
Sunday
Closed

Meet our employees

Reviews

(303 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Honda of Laurel -Se Hablo Espanol from DealerRater.

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Everything was great. Ourisman Honda did a good job of getting me the car I wanted.

Everything was great. Ourisman Honda did a good job of getting me the car I wanted.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Ilya! We’re glad we could help you find the car you were looking for. Enjoy your new ride, and we appreciate you choosing Ourisman Honda!

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Want to thank Joshua and Sam for a great experience on the purchase of my new car. Would highly recommend Ourisman Honda. Friendly and attentive staff making buying a new car easy and stress free.

Want to thank Joshua and Sam for a great experience on the purchase of my new car. Would highly recommend Ourisman Honda. Friendly and attentive staff making buying a new car easy and stress free.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We’re so glad Joshua and Sam made your experience easy and stress-free. Enjoy your new car, and we truly appreciate your recommendation!

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Buying my Honda CR-V was my best decision and my best investment. They treated me very well—they were very kind and helped me a lot. I recommend them one hundred percent.

Buying my Honda CR-V was my best decision and my best investment. They treated me very well—they were very kind and helped me a lot. I recommend them one hundred percent.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Saul, thank you so much! We’re glad you’re loving your CR-V and that our team took great care of you. We truly appreciate the recommendation. Enjoy your new ride!

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Professional, engaging, and knowledgeable sales people that sold me a very fairly priced vehicle. I recommend this dealership.

Professional, engaging, and knowledgeable sales people that sold me a very fairly priced vehicle. I recommend this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this wonderful review, Edward! We appreciate you taking the time to share, and we are happy to hear how our team delivered a great experience. Your recommendation is greatly valued!

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Do yourself a favor and never ever deal with this dealership. Especially the GM, Adam Mendoza, who is more worried about his numbers than he is customers. The misogyny and the complete lack of respect he has shown me in my dealings there is immensely unacceptable. I was sold a car without anyone ever disclosing issues with the car, repairs needed for the car, needed for the inspection. I was given the keys, I signed finance paperwork. I was about to leave the dealership - sitting IN the car waiting for the tags to be printed when I was told “oh, you can’t take that it needs brakes inspected” After sitting in the dealership for 3.5 hours, after signing paper work and shaking hands and getting keys, THEN they disclose this. That is not ethical. And it is not an acceptable business practice from any dealership. Turns out, that while I was signing paperwork waiting hours for it to be my turn with finance, at that same time, tickets regarding the brakes and other known issues were quickly being put into the system. Leaving nearly 2 HOURS for them to inform me before they did. I saw the timestamp. 13:38. During that time I was sitting waiting at the sales man’s desk, had already signed the agreement for the price, and was waiting in line for financing. None of that is okay. Selling a vehicle withOUT disclosing the incomplete MD safety inspection until AFTER signing is abuse of power, it’s misleading, and entirely unethical.

Do yourself a favor and never ever deal with this dealership. Especially the GM, Adam Mendoza, who is more worried about his numbers than he is customers. The misogyny and the complete lack of respect he has shown me in my dealings there is immensely unacceptable. I was sold a car without anyone ever disclosing issues with the car, repairs needed for the car, needed for the inspection. I was given the keys, I signed finance paperwork. I was about to leave the dealership - sitting IN the car waiting for the tags to be printed when I was told “oh, you can’t take that it needs brakes inspected” After sitting in the dealership for 3.5 hours, after signing paper work and shaking hands and getting keys, THEN they disclose this. That is not ethical. And it is not an acceptable business practice from any dealership. Turns out, that while I was signing paperwork waiting hours for it to be my turn with finance, at that same time, tickets regarding the brakes and other known issues were quickly being put into the system. Leaving nearly 2 HOURS for them to inform me before they did. I saw the timestamp. 13:38. During that time I was sitting waiting at the sales man’s desk, had already signed the agreement for the price, and was waiting in line for financing. None of that is okay. Selling a vehicle withOUT disclosing the incomplete MD safety inspection until AFTER signing is abuse of power, it’s misleading, and entirely unethical.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Meghan, we are disappointed to hear of your experience. I've sent this to our management team. If you would like to address your experience with them directly, you can email them at HondaFeedback@ourismancars.com.

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The entire team went above and beyond to help me find the perfect vehicle! Everyone was inquisitive about my needs, accommodating to my wants, and knowledgeable about the products and services offered. The experience was smooth and straightforward.

The entire team went above and beyond to help me find the perfect vehicle! Everyone was inquisitive about my needs, accommodating to my wants, and knowledgeable about the products and services offered. The experience was smooth and straightforward.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Briyana, for the 5-star review! We’re thrilled to hear that our team went above and beyond to help you find the perfect vehicle. Making sure your needs and wants are met through a smooth, straightforward experience is always our goal. We truly appreciate your kind words and look forward to assisting you again in the future!

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The advertised price was not what was charged. They added optional services I begged them not to add.

The advertised price was not what was charged. They added optional services I begged them not to add.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Chancey, we are disappointed to hear of your experience. If you would like to talk with management about your visit, you can contact our GM, Adam Mendoza, at almendoza@ourismancars.com, or for additional help, you can email HondaFeedback@ourismancars.com.

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Excelente atención al cliente por parte de la persona q me atendió muy respetuoso y amable

Excelente atención al cliente por parte de la persona q me atendió muy respetuoso y amable

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

¡Muchas gracias, Danny! Nos alegra mucho saber que recibiste una excelente atención al cliente. Nuestro equipo siempre se esfuerza por brindar un servicio respetuoso y amable. ¡Esperamos verte pronto nuevamente!

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Sales people were very pleasant especially Breaun Garner a very kind and helpful lady who professionally deserves five stars!!

Sales people were very pleasant especially Breaun Garner a very kind and helpful lady who professionally deserves five stars!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind feedback! We’re glad to hear you had a pleasant experience and that Breaun Garner was helpful and professional. We appreciate you taking the time to share your thoughts.

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Laura is very helpful and very professional. The maintenance team ( Mohammed Jalloh) very professional. You go in for a concern and you always have a positive response.

Laura is very helpful and very professional. The maintenance team ( Mohammed Jalloh) very professional. You go in for a concern and you always have a positive response.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Angie, thank you for this wonderful review. We are glad to hear how Laura and Mohammed were able to deliver a great experience.

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