Koons Woodbridge Hyundai

The overall rating of this place is very good. Everyone there was really helpful and went going above and beyond just selling us a car.

They were amazing! So helpful with providing information and getting me the car i wanted.

From the time I arrived I was greeted with courtesy and interest in my vehicle's actual needs. Only work needed was completed to my satisfaction.

Standard car dealership - bought a used car with minimal issues. They were not really willing to negotiate car price but compromised on other issues I wanted to have resolved before purchasing the car.

Good customer service, the one who attended me was kind and cordial, he explained to me what I needed to know

My vehicle was not done at the time it was suppose to be. Recalls it was brought in for were not all fixed at this time. Had to pick up the next day because it was not ready on time. Walked into service department and was told where my vehicle was parked. It was blocked in with other vehicles way to close for my liking. Car behind me was finally moved and I was able to leave. No one ever spoke with me about the services that were performed as I was just sent an email. I have been a Koons customer since 2005 and this is the least friendly service I have ever received. Not even washed or vacuumed with no floor mats.

I would like this review to be your primary focus in 2026 while you're planning your car shopping experience here at Koons Woodbridge Hyundai. I arrived without an appointment and was greeted by Michael Watson on the sidewalk. I started my search online and found this dealership had a vehicle I was interested in test driving. It was the third car I looked at that day and still had 3 others that I set appointments to test drive. I ended up cancelling all other appointments and started a purchase with Michael. Yes, I loved the vehicle, but I'm sure I would have loved any of the ones I had planned to see. It was something about Michael's character that I knew I wanted to proceed. The entire experience led positively. I got to know my sales rep and hear stories of his daughter and wife, while I showed him some really cool iPhone apps I had found. There was a focus on me as the customer and not once did I sense that they couldn't meet my needs. Staff came to me with paperwork and numbers and worked with me to beat my pre-approval. I feel I got exactly what I wanted out of the deal. I drove away that same day. I am beyond satisfied with my purchase and the experience. I rate this dealership, Michael, and his team FIVE FANTASTIC STARS ⭐⭐⭐⭐⭐

As always, the Koons Woodbridge Customer Service Team was personable, helpful, and provided quality service.

Whole experience was top-notch. Check-in was painless, and the waiting area was well kempt. The men's room was very clean and smelled very nicely. They are on a digital work order platform, so you get text/email updates throughout the whole process. I'm definitely taking my car here for service next time.

The best customer service I have received. Mindful of your needs, working around your schedule and making sure your car is maintained properly.