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Five Star Ford Dallas

(1,921 reviews)
Visit Five Star Ford Dallas
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–7:30pm 7:00am–7:00pm
Tuesday 8:30am–7:30pm 7:00am–7:00pm
Wednesday 8:30am–7:30pm 7:00am–7:00pm
Thursday 8:30am–7:30pm 7:00am–7:00pm
Friday 8:30am–7:30pm 7:00am–7:00pm
Saturday 8:30am–8:30pm 8:00am–4:00pm
Sunday Closed Closed
2026 consumer dealer award
View 6 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

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New (469) 551-4027 (469) 551-4027
Used (469) 551-4024 (469) 551-4024
Service (469) 551-4025 (469) 551-4025

Inventory

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About our dealership

This seller has been on Cars.com since May 2022.
For a great selection of new Ford vehicles and access to professional auto repairs come to Sam Pack?s Five Star Ford Dallas. The team at our Ford dealership in Dallas TX works hard to provide each guest with an exceptional experience and we have staff members that speak many different languages to better serve our diverse customer base. Whether you?re shopping for a new Ford truck or want to schedule Ford service nearby you can always count on our Dallas Ford dealer!

As one of the largest Ford dealers in Dallas we?re confident that we have the right vehicle at the right price for you.
When can we come see you?

Service center

Phone number (469) 551-4025

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Yama Ameen headshot
Yama Ameen
Internet Director/ Business Development
(48 reviews)
Jordan Roberts headshot
Jordan Roberts
Sales Professional
(47 reviews)
Shawn Khan headshot
Shawn Khan
Sales Professional
(46 reviews)
Landon Alvarado headshot
Landon Alvarado
Sales Professional
(29 reviews)
Jay Esparza headshot
Jay Esparza
EV Team Lead
(20 reviews)
Jose Ruiz headshot
Jose Ruiz
Sales Professional
(18 reviews)
Shaun Anderson headshot
Shaun Anderson
Sales Manager
(17 reviews)
ADOLFO LEON headshot
ADOLFO LEON
Sales Professional
(16 reviews)
Darian Rivera headshot
Darian Rivera
Sales Professional
(15 reviews)
Thomas Bies headshot
Thomas Bies
General Sales Manager
(14 reviews)
Tyrone Burks headshot
Tyrone Burks
BUSINESS DEVELOPMENT
(13 reviews)
Angelia Mundt headshot
Angelia Mundt
Sales Specialist
(10 reviews)
Jillian Kehoe headshot
Jillian Kehoe
Sales Professional
(10 reviews)
Bret Waddell headshot
Bret Waddell
Sales Professional
(5 reviews)
John Ballard headshot
John Ballard
Business Manager
(82 reviews)
Quinn Maloney headshot
Quinn Maloney
Business Manager
(54 reviews)
Preston Carpenter headshot
Preston Carpenter
FS Performance Director
(21 reviews)
LaRay Wilson headshot
LaRay Wilson
Sales Professional / Leasing Professional
(58 reviews)
Lupita Nunez headshot
Lupita Nunez
Aftermarket Manager
(45 reviews)
Allen Elmore headshot
Allen Elmore
Internet Sales Professional/ Equity Analyst
(31 reviews)
Brian Huth headshot
Brian Huth
General Manager
(19 reviews)
Jose Amaurys headshot
Jose Amaurys
Sales Professional
(8 reviews)
Tarek Salama headshot
Tarek Salama
Finance Manager
(43 reviews)
Luis Quinones headshot
Luis Quinones
New Vehicle Sales Director
(29 reviews)
Wally Bello headshot
Wally Bello
Sales Professional
(17 reviews)
Sam Sallam headshot
Sam Sallam
Sales Professional
(13 reviews)
Anthony Saenz headshot
Anthony Saenz
Fleet/Performance Service Advisor
(9 reviews)
Felix N. Vasquez JR. headshot
Felix N. Vasquez JR.
Ford Master Certified Service Advisor
(7 reviews)
Victor Ramirez headshot
Victor Ramirez
Service Advisor
(6 reviews)
Jerry Thompson headshot
Jerry Thompson
Service Director
(9 reviews)
Mark Gray headshot
Mark Gray
Service Drive Manager
(6 reviews)
Anna Alison headshot
Anna Alison
Internet Sales Manager/Leasing Specialist
(51 reviews)
Johnny Vines headshot
Johnny Vines
New Vehicle Sales Manager
(8 reviews)
Spencer Baine headshot
Spencer Baine
Service Advisor
(4 reviews)
Chris Ballard headshot
Chris Ballard
Finance Director
(4 reviews)
Noel Gabaree headshot
Noel Gabaree
Internet/Business Development
(4 reviews)
Annette Congrove headshot
Annette Congrove
Service Advisor
(3 reviews)
Adrian Sanchez headshot
Adrian Sanchez
Sales Professional
(2 reviews)
John Sharpe headshot
John Sharpe
Parts Specialist
(2 reviews)
Marlon Reyes headshot
Marlon Reyes
New Vehicle Sales/ Inventory
(1 review)
Moe Serour headshot
Moe Serour
Pre-owned Sales Manager
(1 review)
Ray Trevino headshot
Ray Trevino
Used Car Director
(1 review)
Karen Martin headshot
Karen Martin
Marketing Consultant
Darin Pearcy headshot
Darin Pearcy
Parts Director
Eliso Sanchez headshot
Eliso Sanchez
Sales Professional
Reese Tortone headshot
Reese Tortone
Sales Professional
Brenda Verhagen headshot
Brenda Verhagen
Service Admin

Reviews

(1,921 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford Dallas from DealerRater.

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It was super nice on the inside the service was incredible. Darian was super patient with me throughout the entire process and helped me find my truck

It was super nice on the inside the service was incredible. Darian was super patient with me throughout the entire process and helped me find my truck

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Elizabeth, Thank you so much for the fantastic review! We are thrilled to hear that you had such an incredible experience with our team. Darian takes great pride in guiding our customers through the entire process without any pressure. Congratulations on your truck! We truly appreciate your business and your trust in us at Five Star Ford Dallas. If you ever need anything else or have quick questions—please don't hesitate to give us a call at 972-985-3600. Drive safe! Best regards, Thomas Bies, General Sales Manager

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Great experience from beginning to end. Staff were honest, responsive and knowledgeable. Will definitely return.

Great experience from beginning to end. Staff were honest, responsive and knowledgeable. Will definitely return.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

MBR, Providing personalized service is exactly what we strive for every day at Five Star Ford Dallas. We are so glad to know you had a great experience and that our service team has earned your trust for your ongoing maintenance and support. We truly appreciate your business and look forward to your next visit. Reach us at 972-985-3600. Safe travels and congratulations! Take care, Thomas Bies, General Sales Manager

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Honest and personalized service. Great experience from beginning to end. Trustworthy service department for post-sale support.

Honest and personalized service. Great experience from beginning to end. Trustworthy service department for post-sale support.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback, MBR! We're proud to hear that our team delivered a transparent experience and that our service department is providing the trustworthy post-sale support you deserve. Thank you for your business and your trust at Five Star Ford Dallas. Don't hesitate to stop by or call 972-985-3600 with questions about your new Ford. Congratulations! Best regards, Thomas Bies, General Sales Manager

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Buyer Beware, watch out Dallas Fire and Police. I drove 30 miles to look at a truck. I offered 97.5k for a 104k truck. They ushered me out of the building and refused to even put a price on their truck. Sales manager will not entertain my offer, I’m cheap! Unscrupulous dealership!

Buyer Beware, watch out Dallas Fire and Police. I drove 30 miles to look at a truck. I offered 97.5k for a 104k truck. They ushered me out of the building and refused to even put a price on their truck. Sales manager will not entertain my offer, I’m cheap! Unscrupulous dealership!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Allen was helpful and efficent while listening to our family’s needs for a new vehicle. We would definitely buy from him again in the future because he was quick and trustworthy. Thank you Allen!

Allen was helpful and efficent while listening to our family’s needs for a new vehicle. We would definitely buy from him again in the future because he was quick and trustworthy. Thank you Allen!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kathryn, Thank you for taking the time to share your experience! We are so proud to hear that Allen provided the helpful service we strive for every day at Five Star Ford Dallas. Knowing that you would confidently buy from him again is the highest compliment our team could receive. Thank you for choosing us, and please reach Allen or me at 972-985-3600 for vehicle advice. Enjoy your new ride! Congratulations, Thomas Bies, General Sales Manager

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Best service from Darian. I recommend him to put you in your new car. Best.

Best service from Darian. I recommend him to put you in your new car. Best.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations, jacogeys, on your new vehicle from Darian at Five Star Ford Dallas. We are excited to help you enjoy your car. Stop by or call 972-985-3600 for technical or care advice. Thank you for your business and recommendation! Best regards, Thomas Bies, General Sales Manager

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Today I purchased a 2026 Ford Bronco Big Bend from Raed. He was the consummate professional. Clear communication, extremely responsive to follow up texts and phone calls, collaborative, and not overbearing or pushy in any way whatsoever. This was one of the smoothest, easiest, and most pleasant car purchasing experiences I have ever had. Kudos to Raed as well as Luis and Brett for their roles in the financing and paperwork process. I very impressed by Five Star Ford of Dallas and would certainly recommend them and Raed to anyone considering a Ford vehicle purchase.

Today I purchased a 2026 Ford Bronco Big Bend from Raed. He was the consummate professional. Clear communication, extremely responsive to follow up texts and phone calls, collaborative, and not overbearing or pushy in any way whatsoever. This was one of the smoothest, easiest, and most pleasant car purchasing experiences I have ever had. Kudos to Raed as well as Luis and Brett for their roles in the financing and paperwork process. I very impressed by Five Star Ford of Dallas and would certainly recommend them and Raed to anyone considering a Ford vehicle purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Matthew, Thank you so much for taking the time to share your experience, and a huge congratulations on your new 2026 Ford Bronco Big Bend! We are so proud to hear that Raed, Luis, and Brett provided such professional buying purchasing experiences ever. We truly appreciate your recommendation and for choosing Five Star Ford of Dallas. Enjoy every mile of your new Bronco adventure! Best regards, Thomas Bies, General Sales Manager

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Darian at Five Star Ford made the entire experience easy and stress-free. He was knowledgeable, straightforward, and genuinely focused on helping me find the right vehicle—not just making a sale. He took the time to answer all my questions, kept everything transparent, and made sure I was comfortable every step of the way. You can tell he takes pride in what he does. If you’re looking for someone who actually listens and delivers great service, ask for Darian—you won’t be disappointed.

Darian at Five Star Ford made the entire experience easy and stress-free. He was knowledgeable, straightforward, and genuinely focused on helping me find the right vehicle—not just making a sale. He took the time to answer all my questions, kept everything transparent, and made sure I was comfortable every step of the way. You can tell he takes pride in what he does. If you’re looking for someone who actually listens and delivers great service, ask for Darian—you won’t be disappointed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tanner, Thank you so much for taking the time to share your experience! We are incredibly proud to hear how Darian made your time at Five Star Ford Dallas completely stress-free. He truly embodies our commitment to listening to our guests and focusing on their needs above all else. Please let us know if you need anything else down the road at 972-985-3600. We are here for you! Congratulations, Thomas Bies, General Sales Manager

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I had some requirements. Five star met them with smile. Gave me a great price and good value with my trade in.

I had some requirements. Five star met them with smile. Gave me a great price and good value with my trade in.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Derin, so much for the great review! We believe you shouldn't have to compromise on your requirements when buying a vehicle, so we are thrilled our team could meet your needs. We're also glad we could deliver a great price and a competitive value for your trade-in at Five Star Ford Dallas. Don't hesitate to reach Angelia or Yama at 972-985-3600. Thank you for trusting our team, and we wish you many happy miles ahead! Take care, Thomas Bies, General Sales Manager

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Raed made our experience so smooth! We were in and out in less than three hours. Couldn’t recommend him more!

Raed made our experience so smooth! We were in and out in less than three hours. Couldn’t recommend him more!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations, Acokeef8218! Thank you so much for the recommendation! We know your time is valuable, so we are absolutely thrilled to hear that Raed made your experience so smooth.. We appreciate you at Five Star Ford Dallas and welcome your new vehicle questions at 972-985-3600. Enjoy your new vehicle! Best regards, Thomas Bies, General Sales Manager

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