Reviews
People in the service area are always courteous. We also had a great salesman, when we made our second Prius purchase.
People in the service area are always courteous. We also had a great salesman, when we made our second Prius purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Lee! I truly appreciate your feedback about the courteous service and am thrilled to hear about your positive experience with your second Prius purchase. We look forward to assisting you again in the future! Sincerely, Manar Taher General Sales Manager Gerald Toyota of Matteson mtaher@geraldauto.com
Extremely professional and my car finished quickly and washed. I would recommend Gerald Toyota for sure
Extremely professional and my car finished quickly and washed. I would recommend Gerald Toyota for sure
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Teresa! I appreciate your kind words and am excited to hear that your experience with Gerald Toyota of Matteson was professional and efficient. A clean car is always a nice bonus, too! We look forward to serving you again in the future, and thank you for recommending me. Sincerely, Marc Wilson Service Director Gerald Toyota of Matteson
Advisors made me feel welcome. Everything including shop and washrooms were clean. Service was performed quickly.
Advisors made me feel welcome. Everything including shop and washrooms were clean. Service was performed quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mary! I truly appreciate your kind words about Gerald Toyota of Matteson. I'm thrilled to hear that our advisors made you feel welcome and that you found our facilities clean and service efficient. Our team looks forward to seeing you again soon! Sincerely, Marc Wilson Service Director Gerald Toyota of Matteson
I've purchased my last 5 cars from Toyotal because of their willingness to get payment where I wanted it to be, the staff is friendly, patient and knowlegeable.
I've purchased my last 5 cars from Toyotal because of their willingness to get payment where I wanted it to be, the staff is friendly, patient and knowlegeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review! I truly appreciate your loyalty to Gerald Toyota of Matteson and am thrilled to hear that we have consistently met your needs. It's our goal to provide friendly, patient, and knowledgeable service to all customers. We look forward to helping you with your next car purchase! Sincerely, Manar Taher General Sales Manager Gerald Toyota of Matteson
The staff was very helpful and friendly and the breakdown of the work new to be done was great!
The staff was very helpful and friendly and the breakdown of the work new to be done was great!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Shiela! I’m thrilled to hear that you found my staff at Gerald Toyota of Matteson to be helpful and friendly, and that the breakdown of work was clear. I appreciate your feedback, and we hope to see you again soon! Sincerely, Marc Wilson Service Director Gerald Toyota of Matteson
Anthony Boria was a pleasure to work with and I didn't feel rushed or pushed into making my deal. I would recommend him to other people wanting a Toyota. His sales mgr. almost killed the deal trying to make me buy today or else. Anthony convinced me to come back to the dealership the next day; I had already contacted another dealership and was going to see them the next day. I have been a Regional VP for a Insurance Co for over30 years and I know sales and technique and rush tactics are unecessary in sales and closings.
Anthony Boria was a pleasure to work with and I didn't feel rushed or pushed into making my deal. I would recommend him to other people wanting a Toyota. His sales mgr. almost killed the deal trying to make me buy today or else. Anthony convinced me to come back to the dealership the next day; I had already contacted another dealership and was going to see them the next day. I have been a Regional VP for a Insurance Co for over30 years and I know sales and technique and rush tactics are unecessary in sales and closings.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback. I’m glad to hear that you had a positive experience working with Anthony at Gerald Toyota of Matteson. I appreciate your insights on sales techniques and understand the importance of allowing customers the time they need to make decisions. Your recommendation means a lot to me, and I hope to assist you again in the future! Sincerely, Manar Taher General Sales Manager Gerald Toyota of Matteson
Kevin Paul suggested a service contract for oil changes, tire rotations and roadside assistance, to which I applied.
Kevin Paul suggested a service contract for oil changes, tire rotations and roadside assistance, to which I applied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Denise! I’m glad to hear that Kevin suggested our service contract for oil changes, tire rotations, and roadside assistance. It's always great to see individuals providing valuable options for customers. I appreciate your feedback, and we look forward to assisting you at Gerald Toyota of Matteson in the future! Sincerely, Marc Wilson Service Director Gerald Toyota of Matteson
Everything was done in a professional on time manner, much sooner than they said it would be and you guys have awesome coffee! great customer service
Everything was done in a professional on time manner, much sooner than they said it would be and you guys have awesome coffee! great customer service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Susan! I'm thrilled to hear that your experience at Gerald Toyota of Matteson was so positive. We strive to provide professional service and appreciate your kind words about the coffee. Looking forward to welcoming you back next time! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson
The efficiency and speed of the service, while I waited. Was good, but missed the car wash.
The efficiency and speed of the service, while I waited. Was good, but missed the car wash.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Drive in service, check in, ran so smoothly. Everyone is so nice and friendly. IN AND OUT quickly. Excellent service!
Drive in service, check in, ran so smoothly. Everyone is so nice and friendly. IN AND OUT quickly. Excellent service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Garry! I'm thrilled to hear that your drive-in service experience at Gerald Toyota of Matteson was smooth and efficient. Our staff takes pride in providing excellent service, and it's great to know you felt welcomed and taken care of. Our team looks forward to seeing you again soon! Sincerely, Nick Smiley nsmiley@geraldauto.com Gerald Toyota of Matteson