Reviews
Jacquiline in the service department was professional and personable immediately assessing my A8’s tire issue. She handled the problem immediately. I would recommend her highly!
Jacquiline in the service department was professional and personable immediately assessing my A8’s tire issue. She handled the problem immediately. I would recommend her highly!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and attention to detail. Last minute problem dealt with in an expedicious manner. Thank you.
Great service and attention to detail. Last minute problem dealt with in an expedicious manner. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent staff and service. Car was ready when promised and work performed to expected levels.
Excellent staff and service. Car was ready when promised and work performed to expected levels.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service was great! Jackie was very helpful, and kept me informed about my service request; she paid attention to every detail! Thank you!
Service was great! Jackie was very helpful, and kept me informed about my service request; she paid attention to every detail! Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jackie was great in assisting me with my repairs and giving me updates in a timely manner. She gets 5 stars.
Jackie was great in assisting me with my repairs and giving me updates in a timely manner. She gets 5 stars.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Jason was absolutely wonderful to us as was everyone at Rancho Mirage Audi. It’s great doing business with you.
Jason was absolutely wonderful to us as was everyone at Rancho Mirage Audi. It’s great doing business with you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Courteous. Clean helpful. Jackie my service coordinator was great. On time as promised and thorough
Courteous. Clean helpful. Jackie my service coordinator was great. On time as promised and thorough
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
All was great. Service and sales people nice and helped me out patiently. I am happy.
All was great. Service and sales people nice and helped me out patiently. I am happy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased used vehicle without warranty. After 3 weeks, warning lights came on and I brought vehicle in for repair. At first, I was told that since I had purchased car “as is” I would neefd to pay $3500 for repairs. Fortunately, the dealer paid for repairs.
I purchased used vehicle without warranty. After 3 weeks, warning lights came on and I brought vehicle in for repair. At first, I was told that since I had purchased car “as is” I would neefd to pay $3500 for repairs. Fortunately, the dealer paid for repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback and for choosing Audi Rancho Mirage. We understand how concerning it can be to experience warning lights shortly after your purchase, and we appreciate you bringing this to our attention. While vehicles purchased as-is may have limitations, we’re glad our team was able to step in and assist with the repairs. Providing a supportive and solution-oriented Audi service experience is important to us, and we truly appreciate your patience and trust.
Was disappointed that there was not a heads up on your policy using a credit card. The 3% charge on credit cards, I know is common, yet as a new customer a heads up would have been appreciated. I do not use a debit card, but I could have gotten a cashiers check. Very disappointed..
Was disappointed that there was not a heads up on your policy using a credit card. The 3% charge on credit cards, I know is common, yet as a new customer a heads up would have been appreciated. I do not use a debit card, but I could have gotten a cashiers check. Very disappointed..
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Fredde, for your feedback and for choosing Audi Rancho Mirage. We’re glad you visited us and appreciate your 4-star review. We sincerely apologize for the lack of clear communication regarding our credit card policy and the 3% processing fee. Transparency is an important part of delivering a premium Audi service experience, and we understand how an earlier heads-up would have been helpful. Your feedback will help us improve our communication moving forward, and we hope to provide you with an even better experience next time!