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West Herr Chrysler Dodge Jeep Ram Fiat of Rochester

(268 reviews)
2015 state dealer award
View 8 awards
2015 state dealer award 2015 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award

Reviews

(268 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chrysler Dodge Jeep Ram Fiat of Rochester from DealerRater.

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John D. Was excellent!! He took a referral from my daughter and saw me right away. I needed a replacement vehicle and he took care of it for me in two days! Brandi was excellent as well. I recommend that anyone looking for a vehicle visits John D. At West Herr Chrysler Dodge Jeep Ram of Rochester!!

John D. Was excellent!! He took a referral from my daughter and saw me right away. I needed a replacement vehicle and he took care of it for me in two days! Brandi was excellent as well. I recommend that anyone looking for a vehicle visits John D. At West Herr Chrysler Dodge Jeep Ram of Rochester!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I Had a great experience. My service advisor was very good and Professional and knowledgeable

I Had a great experience. My service advisor was very good and Professional and knowledgeable

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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West Herr Chrysler Dodge Jeep in Rochester Service Advisors are very good. I am most appreciative for Spencer ! He is so assertive and helpful and reassuring. He went out of his way to help me out being toed -in with a flat tire. Turned a bad day right around! I could not be more grateful Spencer was there!! I recommend this dealership for the service team you will get for your vehicle

West Herr Chrysler Dodge Jeep in Rochester Service Advisors are very good. I am most appreciative for Spencer ! He is so assertive and helpful and reassuring. He went out of his way to help me out being toed -in with a flat tire. Turned a bad day right around! I could not be more grateful Spencer was there!! I recommend this dealership for the service team you will get for your vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very nice and composed even during the chaos from the weather these past few weeks

Very nice and composed even during the chaos from the weather these past few weeks

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Johnny D was great as always and Brandi was super helpful, I would recommend them to anyone looking for a new vehicle .Wonderful experience.Thank you for all your help

Johnny D was great as always and Brandi was super helpful, I would recommend them to anyone looking for a new vehicle .Wonderful experience.Thank you for all your help

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always a great experience with Johnny deep Pasquale and the staff of West hair Chrysler recommend them to anybody!!!

Always a great experience with Johnny deep Pasquale and the staff of West hair Chrysler recommend them to anybody!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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So grateful for my service advisor Corbin Meyer Good experience at West Herr and I’m so thankful for such a polite, timely and helpful service advisor. I needed to address some things and it worked out perfectly w his help. Really grateful

So grateful for my service advisor Corbin Meyer Good experience at West Herr and I’m so thankful for such a polite, timely and helpful service advisor. I needed to address some things and it worked out perfectly w his help. Really grateful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Chris Malone and Alan Hecker were outstanding representative employees by West Herr. They are both very responsive to our needs for our car. They are always pleasant and welcoming any time we bring our car in to be serviced.

Chris Malone and Alan Hecker were outstanding representative employees by West Herr. They are both very responsive to our needs for our car. They are always pleasant and welcoming any time we bring our car in to be serviced.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I've gone to this dealership for many years. There's a lot of longevity in some of the Service Advisor staff and they really are top-notch. I was so fortunate to work with Jerry, who I've always seen there, and who always has treated me with great respect and is noted being assertive about his job and very hard-working . He has helped me out in so many jams!

I've gone to this dealership for many years. There's a lot of longevity in some of the Service Advisor staff and they really are top-notch. I was so fortunate to work with Jerry, who I've always seen there, and who always has treated me with great respect and is noted being assertive about his job and very hard-working . He has helped me out in so many jams!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I had a great experience at West Herr Jeep. The salesman was a wealth of knowledge and helpful for me. I was looking at used Jeeps and ended up with a new Jeep with an unexpected turn of events;once I reviewed the options of the vehicles.

I had a great experience at West Herr Jeep. The salesman was a wealth of knowledge and helpful for me. I was looking at used Jeeps and ended up with a new Jeep with an unexpected turn of events;once I reviewed the options of the vehicles.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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