Reviews
Quick and easy to get things done. Really appreciate how they took care of everything for me all I needed to do was sign
Quick and easy to get things done. Really appreciate how they took care of everything for me all I needed to do was sign
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
If I could leave zero stars, I would. My husband and I visited this dealership on Friday, 01/16/26, hoping to purchase a new family vehicle. Unfortunately, that did not happen. We worked with a manager named Rodney and spent approximately two hours reviewing numbers and discussing options. Toward the end, Rodney stated that he wanted to speak directly with my husband—who had been keeping our children occupied—because “at the end of the day, he was the man of the house.” That comment was inappropriate, unnecessary, and highly assumptive. After repeated dismissive responses that implied I did not understand the numbers because I am a woman, I no longer felt comfortable continuing negotiations. I chose to walk away and ultimately purchased a vehicle elsewhere, where I was treated with respect and offered significantly better terms. This experience was disappointing and unprofessional, and I would not recommend this dealership based on how I was treated.
If I could leave zero stars, I would. My husband and I visited this dealership on Friday, 01/16/26, hoping to purchase a new family vehicle. Unfortunately, that did not happen. We worked with a manager named Rodney and spent approximately two hours reviewing numbers and discussing options. Toward the end, Rodney stated that he wanted to speak directly with my husband—who had been keeping our children occupied—because “at the end of the day, he was the man of the house.” That comment was inappropriate, unnecessary, and highly assumptive. After repeated dismissive responses that implied I did not understand the numbers because I am a woman, I no longer felt comfortable continuing negotiations. I chose to walk away and ultimately purchased a vehicle elsewhere, where I was treated with respect and offered significantly better terms. This experience was disappointing and unprofessional, and I would not recommend this dealership based on how I was treated.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Jess we definitely apologize for your treatment but I am just not sure you have the right location. I also received a text with this review and did not receive a text back nor anyone answer so I could address the problem. We also do not have any employees named Rodney nor the number that text me the same complaint is in any of my databases. Feel free to reach me directly at the same number of 909-489-1681
Quick and helpful through the process, very smooth process throughout. Sent me home in a beautiful truck
Quick and helpful through the process, very smooth process throughout. Sent me home in a beautiful truck
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Kelvin was awesome! Please see him if you’d like an honest, patient, efficient, honest sakes guy!
Kelvin was awesome! Please see him if you’d like an honest, patient, efficient, honest sakes guy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very accommodating, our daughter was visiting from San Diego and they were able to fit us in the day after Thanksgiving. They were very timely with the service and we were still able to enjoy our day
Very accommodating, our daughter was visiting from San Diego and they were able to fit us in the day after Thanksgiving. They were very timely with the service and we were still able to enjoy our day
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The owner and all of his employees are welcoming and always greet me with a smile and a hug
The owner and all of his employees are welcoming and always greet me with a smile and a hug
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sales & service departments are extremely knowledgeable and friendly. I’ve bought 5 or 6 cars from J Star over the years & will be going back
Sales & service departments are extremely knowledgeable and friendly. I’ve bought 5 or 6 cars from J Star over the years & will be going back
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
This is the best dealer I’ve ever been to, consistently, from sales to service. I’ve purchased a small handful of vehicles from J Star. They are unmatched in all areas of service and it doesn’t just end with the sale. They’ve always continued to take great care of us, anytime we’ve needed anything. I’ll never go anywhere else.
This is the best dealer I’ve ever been to, consistently, from sales to service. I’ve purchased a small handful of vehicles from J Star. They are unmatched in all areas of service and it doesn’t just end with the sale. They’ve always continued to take great care of us, anytime we’ve needed anything. I’ll never go anywhere else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I liked the auto that you had shown, and when I suggested that it was a lot higher in priced then others I had seen, I got back nothing? like they put my interest in the waste basket. Gerry
I liked the auto that you had shown, and when I suggested that it was a lot higher in priced then others I had seen, I got back nothing? like they put my interest in the waste basket. Gerry
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Friendly service and timely work turnaround; location is very convenient to my office. I’ll definitely be bringing my car in the future
Friendly service and timely work turnaround; location is very convenient to my office. I’ll definitely be bringing my car in the future
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair