Fitzgerald Hyundai Rockville

Have negotiated car purchases for many years. Fitzgerald is light years ahead of any other dealer

On route to another dealer Sarah B called, and asked me to come back - said she will make the deal. I was excited, but still asked her to confirm our agreement: $5k down. 20k miles per year, $300 a month lease. She confirmed. Almost in Laurel I turned back as agreed and came to sign.. guess what? "The Boss" tried to change the term.. Now I know some dealers do this crap. Or try.. Only I drove back because of a promise. So now you know too and drove away to Laurel MD and gave them my business. Since they appear to enjoy staying away from the truth, I told them that I will honk every time I drive by on the pike and they just tell customers "here is another happy customer.."

Customers Beware of deceptive leasing practices at Fitzgerald Hyundai, Rockville Two salespeople misled us about extra leasing fees. It took 10 days for the dealership to send us a reviewable copy of the lease agreement. Jack Fitzgerald's legacy of transparent pricing has been lost at this dealership.

We had a great experience with Jay purchasing a Tucson. We had looked for a year for a compact SUV. Jay Rad was very helpful during test drives, providing useful information about features without being overbearing. He was also helpful with purchase. We were well prepared with KBB price information and had compared the out-the-door price from other dealers; the dealership was willing to meet the incentive offered by another dealership. We were clear that we did not want any extras, and were pleasantly surprised that the purchase was quick and no high-pressure delays in F&I office. We recommend Jay and will work with him and the dealership again! Just confirm at time of purchase how best to contact Jay with follow-up questions.

I have been a loyal customer of Fitzgerald Hyundai of Rockville for the past six years, bringing my vehicle exclusively to this dealership for service. While my Hyundai was still under warranty, I repeatedly experienced an issue where my oil change light would not turn off. Each time I returned to the dealership, they simply reset it—only for the light to reappear by the time I got back to D.C. Now that my car is out of warranty, I decided to raise the issue again with one of the service managers, Lynn Pitmon. He suggested that there could actually be a problem, which I initially found hard to believe since I had brought this up multiple times before. After paying for a detailed engine inspection, an oil leak was finally discovered. Despite this, Criston Simons, another service manager, has refused to provide me with an explanation for Hyundai’s denial of my claim and has also refused to take responsibility for the negligence of their service team. This lack of transparency and accountability is unacceptable. I strongly urge anyone considering this dealership for service to look elsewhere. They may seem helpful at first, but if an issue requires them to take responsibility, they will withhold critical information. Loyalty means nothing to them, and long-term customers are not treated with the fairness or integrity they deserve. If you have also experienced engine issues at this dealership, please reach out to me no later than Friday, March 21st, at 12 PM.

I recently brought my Mitzibushi in for an oil change. They tried to charge me $400 to rotate my tires. The Service Manager Zach agreed. He never even inspected the so called rusted nuts. I took it to another service center and they did the job free and billed Fitz Rockville for job. They were both rude and incompetent. I'll never take my car there again.

Shout out to service rep Chris Moran, who was terrific in overseeing the service of my 2015 Hyundai Accent. Professional, personable, knowledgeable, honest. Couldn't ask for more. He is representative of the first-rate service department, where I have been going for nearly a decade. Prices are reasonable and the work done is skillful. I wholeheartedly recommend Fitzgerald Hyundai Rockville!

We own a 2017 Santa Fe, which we bought at Fitzgerald‘s. All of a sudden no sound came from the radio, and we brought it in to the service department. They did a diagnostic test and charged us $220, fair enough, and identified the problem as a blown amplifier that needed to be replaced. They said the part would be $1500 and would take them two hours to remove the old one and install a new one which would result in a charge of $550, about $2000 all in all. When I got home I went online and found the OEM part at full retail for $850 about half of what they were charging. Note this was full retail from the OEM. This was not some secondhand or discount part. I ordered the part and having no particular skill in car repair or radio repair I removed the old amplifier and installed a new one in approximately 15 minutes. There were three easy to reach bolts that needed to be removed the wire harness that was unplugged and then plugged back into the new one. Fitzgerald was going to charge double the full retail price for the part and then either it’s service department is as incompetent as can be if it was going to take their skilled professionals two hours to do what it took a rookie novice 15 minutes to do or they were simply overcharging by billing for two hours what was a 15 minute job. In any event, we certainly will never go back to the service department, where they grossly overcharge for parts and labor. PS I ended up buying the part on eBay for $350 and it works fine.

First of all, I’m a customer. I purchased a new vehicle and the customer service in the Service department is horrendous. Consistently not returning calls and consistently dropping the ball. If I could rewind time, I’d take my business elsewhere. P.S. still waiting on a return call about an issue with my vehicle since I picked it up (3) days ago.

If you are in a market for a Hyundai then go to Alres, extremely seamless buying experience. They will do what they say, no playing around, friendly and great customer service. It was awesome to work with the finance manager Triston was very helpful, ready to explain, and very friendly, unlike most finance managers. HIGHLY RECOMMEND!!! One of my best car buying experience ever....