Fontana Mazda

Received email for end of year sale. Called and spoke to salesman who also asked sales manager to verify email sale details and they wouldn’t do it unless i filled out a credit application and came in to dealership. I explained I don’t live that close and just want to verify sale before going there. they refused to verify email info. They last my purchase and if owner knew about this I don’t think he would be very happy. Very stupid on there part!

My son bought a 2024 Mazda 3 hatchback today. I went with him for moral support. Juan was our salesman, Semaj was the manager. They tag teamed together to keep us busy. Both were very nice, but played the game like most car salesmen. Jose was the finance manager who Semaj kept going back to so we could get "a better deal" While we were happy with the end result, knowing we had to keep on our toes or get screwed is stressful. How did we know they (Mazda dealership) was pulling a fast one? They tried to throw in a "covid fee" xxx!? Apparently since covid new cars are hard to get, so they try to charge a "covid fee"! There was a brand new Mazda 3 sitting right there! We weren't stupid enough to get vaccinated or wear a mask, we sure aren't going to pay a fee! It was waived. I looked all through the paperwork to make sure it wasn't hidden somewhere else. In the end, my son got the deal he wanted and walked away happy. we recommend this dealership and Juan, Semaj and Jose, just do your research and watch out for unnecessary fees.

Management assures the car buying experience is how it should be - less stress, more happiness. Thank you.

PROS - Sales staff was pleasant. Especially our Sales consultant, Calvin and Sales Mgr, Semaj. The other sales staff also treated us well. No pressure and good vibes. We accepted a deal we were satisfied with. 5 stars CONS- The SERVICE DEPT. So this is where I took off 2 stars. I was asked to bring in the vehicle to resolve some issues on my used vehicle. So I made an appointment early 745am . Upon arrival, hardly a greeting. None from outside so I walk in and just feels so unwelcoming. One advisor greeted, but no eye contact just staring at his computer. So the one advisor that finally acknowledge me (Andy I believe) had really bad vibes as not wanting to be there that early or something. I asked him if they can take a look at another issue, and he was like, "does your Sales person know that? We are only working on this Due Bill" Like it's my fault this vehicle is blowing HOT air from the AC? What's with the attitude. Don't take it out on me. If Mazda wants to step up to the luxury brands like Lexus, BMW and Mercedes Benz, then this service dept really needs to improve their Customer Service. On top of that, I waited for 3hrs and the advisor did not keep me updated. Luckily my sales guy was there and had to get him to find out what's up. Ok why even make an appointment? Anyways, the sales staff were much more friendlier. I would buy a car there, but would be never take it for service at this dealership. Additionally there is really bad communication between Sales and Service. But please don't take it out on your customer ( Mr.Service Advisor!) who paid good money for vehicle from your dealership.

Rating should be no stars and I'm sure everything you read in the other comments are true. Can't believe they have so many positive reviews, but maybe people don't realize they've been scammed. Started a text conversation with an internet sales director (aren't they all?) after expressing interest in one of their vehicles. After some back and forth about the car, it was revealed that I'd have to pay nearly $3,000 for pre-installed accessories. This will show up as the "Platinum Security Package" if you dig into their website. You cannot have it removed. In order to buy the car, you must pay this on top of whatever price you might negotiate. In short, you can't buy a car from them for even the full listed price since it is not the REAL price. This is deceptive at best and illegal per the Federal Trade Commission. You cannot require someone to pay for something they don't want!!!! I'm sure many people give in after spending hours at the dealership and roll it into their loans where they will actually have to pay interest on garbage they didn't want. So glad that I didn't waste my time to drive out there. This is why car dealerships and salesmen have a slimy reputation. I've reported to all the relevant regulatory agencies and encourage others to do the same. That is the only way to force change. Although it may serve as a warning to possible customers, complaining here doesn't really go anywhere. I would also recommend posting a negative review on Yelp, Google, whatever. Imagine all the people on tight budgets getting bamboozled by this dealer.

I bought a brand new Mazda CX-5 touring model from this dealership in January 2021. I have my veggie for 18 months and it has roughly 20,500 miles on it. It began making a struggling noise when I start it so I reached out to the dealer in June regarding the 36-month or 36,000 mileage warranty. The deanery ensured me my car was covered and to call to set up an appointment. Today 6/18/2022, I received a letter in the mail dated 5/4/2022 your warranty has expired and we encourage you to pay for additional coverage. As a female car owner I feel target by the dealership to be taken advantage of. The contract stated 36 months but they are trying to avoiding covering a broken veggie after just 18 months.

WHAT A BUNCH OF CROOKS! BAIT AND SWITCH!! MANDATORY DEALERSHIP MARK UP! When we purchased the vehicle the "mandatory dealership markup" was sticker listed as $5000.00 then when it came time to do the paperwork OOOPS!!! it's supposed to be $8000.00. When we negotiated that price down the Avas anti-theft system that we were told was not optional because it was already installed in the vehicle was sticker listed as $1495.00 suddenly was added to the contract as $3189.00 (I guess this is where they added the negotiated down dealership markup) Then when we went back to the dealership when we noticed that on the contract it did state that it was "OPTIONAL" we were told by the same guy Jose who helped negotiate the deal again that it was not optional because it was already installed in the vehicle. When we spoke to the finance guy he let it slip that it is the dealership that added it to the vehicle which means that the dealership can also remove it, which means that it really is Optional as stated but everyone said that they apologized if there was a miscommunication and that it was not better explained but since the contract was already signed there was nothing they could do about it now. They had no answer as to the difference in the listed price and the added cost price on the contract for the service and again the contract is already signed. I tried to contract Avas separately but they responded that they could not refund any money as it was worked into the contract and the financing of the Vehicle......SHADY!!!! Too bad I can't post the pics of the dealership sticker and the upcharges added to the contract cause I have the receipts.

I recently purchased a used 2017 Honda Accord last month. I try to do a thorough walk thru of the vehicle before I purchase and found the typical scratches and chips. When I recently took the car in for a detail, they pointed out the front bumper was slightly off and upon further examination they showed me that it was being held up by a zip tie and glue. The carfax showed no accidents but clearly there was damage on the bumper which was not disclosed to me. I called Fontana Mazda to explain the situation and sent them the pictures. One of the managers said they would review and call me back. A few minutes later they called me back and said there was nothing they could do and even implied that I caused the damage because they go through a 160 point inspection and would not sell a vehicle like that. I really thought they would try and take care of their customers and at least look at the vehicle and make things right if they had missed something. Boy was I wrong. Either they can not be trusted or they are incompetent. I say both. Buying a car from a good dealer is so important. There is no way I would recommend this dealer to anyone. Buyers beware.

Added over $3000 to the price of the car I was looking at! Added protection plan and then a $1000 market adjustment!!!! Won’t be going back there to look for a car.

Worst experience ever!! Ofcourse the sales people are gonna be polite, but they are not honest with the price, they try and add on so many ridiculous add ons and they say all vehicles have a mark up price!! I wish i never bought from this place, my vehicle has a leak and I’ve only had it for one month, the service department can’t figure out the problem, i have took it here 4 times already, soo disappointed