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Surf City Nissan

(215 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 9:00am–9:00pm Closed

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Reviews

(215 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Surf City Nissan from DealerRater.

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Almost 100% sure I was discriminated against by management. I was the first person at the dealership as they opened was the first person to be helped because I was the only person in there. After about 2 hours I get approved for vehicle The only vehicle on the lot that I could get. Start filling out paperwork bend over backwards the scrounge up the down payment they initially said wouldn't be a problem. After about 4 and 1/2 hours someone comes in and I immediately get ignored and the finance manager starts helping them. And barely over an hour they're in and out with the car that I was already in the middle of purchasing. I am the only customer in the building within my ethnic group. Many came and went cars were sold . And I sat for almost 6 hours. Was literally a few signatures away from getting the car. Until someone that was more in there (preference) came through the door. And to be clear I have no racial bias towards anybody. I was adopted into a minority family at a very young age. It was just so blatant. They weren't even subtle about it. Poor Mark was absolutely great he needs a raise. After the manger did that she vanished and made mark the messenger.

Almost 100% sure I was discriminated against by management. I was the first person at the dealership as they opened was the first person to be helped because I was the only person in there. After about 2 hours I get approved for vehicle The only vehicle on the lot that I could get. Start filling out paperwork bend over backwards the scrounge up the down payment they initially said wouldn't be a problem. After about 4 and 1/2 hours someone comes in and I immediately get ignored and the finance manager starts helping them. And barely over an hour they're in and out with the car that I was already in the middle of purchasing. I am the only customer in the building within my ethnic group. Many came and went cars were sold . And I sat for almost 6 hours. Was literally a few signatures away from getting the car. Until someone that was more in there (preference) came through the door. And to be clear I have no racial bias towards anybody. I was adopted into a minority family at a very young age. It was just so blatant. They weren't even subtle about it. Poor Mark was absolutely great he needs a raise. After the manger did that she vanished and made mark the messenger.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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The staff are really kind they are very helpful and they work with your credit score to šŸ’

The staff are really kind they are very helpful and they work with your credit score to šŸ’

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I was referred to Mr. C and he was as awesome as they Say! Hes tje guy to go see in Orange County!

I was referred to Mr. C and he was as awesome as they Say! Hes tje guy to go see in Orange County!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Mr. C is the best! Really enjoyed working with him as he made things easy. I visited a couple of other dealerships and he was by far made this the most car purchase I have experienced. Thank you! Surf City Nissan and thank you Skander

Mr. C is the best! Really enjoyed working with him as he made things easy. I visited a couple of other dealerships and he was by far made this the most car purchase I have experienced. Thank you! Surf City Nissan and thank you Skander

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Occorycam44, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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There is no one else better than Mr. C if you every need a vehicle he's the person to go with.

There is no one else better than Mr. C if you every need a vehicle he's the person to go with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Janeyoda28, we're happy you found our staff to be so supportive during your experience here at Surf City Nissan. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Mr. C was awesome if I can give him 10 stars I would. Thank you skander

Mr. C was awesome if I can give him 10 stars I would. Thank you skander

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Esequielr9, thank you for your kind review; we are happy to pass along your comments to the team here at Surf City Nissan! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Surf City Nissan!

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Mr C did a Very good job in selling us our vehicle. He went above and beyond for me and I’m certain he would do the same for anyone else that comes to see him! I made a great friend and am very grateful.

Mr C did a Very good job in selling us our vehicle. He went above and beyond for me and I’m certain he would do the same for anyone else that comes to see him! I made a great friend and am very grateful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Larrycamacho833, we're happy you found our staff to be so supportive during your experience here at Surf City Nissan. We can't wait to see you again, have a great day.

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Me and my family love the customer service Skander has. He’s amazing, we bought our second care just today I also recommended my 2 other sisters, Mr. C helped them out to and they now drive nice vehicles. I’m very pleased thank you for being so amazing.

Me and my family love the customer service Skander has. He’s amazing, we bought our second care just today I also recommended my 2 other sisters, Mr. C helped them out to and they now drive nice vehicles. I’m very pleased thank you for being so amazing.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Sandra, thank you for your kind review; we are happy to pass along your comments to the team here at Surf City Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Skander was absolutely so incredibly helpful ! The process was really easy and the customer service was amazing ! Truly felt comfortable and at ease with the whole process. Didn’t think we’d be walking out with a brand new car but we did it ! Thank you again Mr. Skander!!!

Skander was absolutely so incredibly helpful ! The process was really easy and the customer service was amazing ! Truly felt comfortable and at ease with the whole process. Didn’t think we’d be walking out with a brand new car but we did it ! Thank you again Mr. Skander!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Panamenoelias, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Surf City Nissan! Feel free to reach out to us if you need anything. Have a wonderful day.

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I had a great experience here, Skander did an amazing job showing us multiple options and explaining the pros and cons of each car. Great first time experience! Would definitely recommend him to all of my friends and family.

I had a great experience here, Skander did an amazing job showing us multiple options and explaining the pros and cons of each car. Great first time experience! Would definitely recommend him to all of my friends and family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Martinezlockez3, thank you for taking the time to leave a review for us at Surf City Nissan. We're happy we could meet your expectations! We can't wait to see you again, have a great day.

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