Bayside Chrysler Dodge Jeep Ram

Service Department was very friendly and very helpful in our exploded tire problem out on highway 3.

. Great experience. Was quick, professional and worked with us to get the right deal. Thanks to Lilly for taking the time to make the deal happen

Bayside made the whole process easy! Thanks Lily for her help in choosing my new vehicle

Isaac and Kim did a very good job. Isaac was particularly helpful answering all of our questions about the vehicle and the out of state title and registration process. As a retail business owner, I am very aware of how hard it is to find good employees, those two are keepers for sure.

Brought my truck in for inspection and the inspector was out for the day and couldn't get it done. Also found out that my service contract expired in 2024, of which I was not previously notified. So, I took the truck to another shop and got the inspection done since I would have had to pay for it at Bayside anyway.

Great experience. Was quick, professional and worked with us to get the right deal for both sodes

The actual/physical service was fine. I came in for a Check Engine Lite code (low battery voltage) and a basic oil change.3.0 Hurricane Eng. I was in and out in about 75 mins. Fast service, done right. However, I noticed the next day my debit card was charged $193.66, while my paperwork "Customer Pay" said I owed $168.02, which was more than the $139.00 I was quoted. After some investigation and deciphering the "Dealership Math" calculations in the 3 pages of service tasks/reports I came to the conclusion the actual Oil Change was $159.99 (parts, labor, supplies). After a phone call on the weekend (service dept closed), a phone call Monday morning (left a voice mail, no call back) another follow- up call Monday morning (I was prompted to use text to communicate, so I texted, (never got a return text), another follow up call to the service department (I spent about 10-15 mins w/ a technician who could not provide me why I was charged $193.66 for an oil change when the paperwork clearly stated $168.02). I made one more call to the service department at the end of my day and was put on hold waiting for a manager. After 30 mins of driving home, still on hold, I decided to detour a bit and drive to the dealership. I walked into the dealership, STILL ON HOLD and got the attention of two sales managers hanging out at the large desk on the showroom floor. At this point I was incensed. They had no idea I was on hold and the service department had closed down for the day. At this point I had decided this dealership just doesn't give a crap about customers once you take their money. I demanded a full explanation of the bill and a full refund. I felt what I had to go through to get someone's attention was well beyond what any customer should have to do to get some customer service. To get the dealership to do their job. After about 10 mins, both managers decided THEY could not explain the varied and confusing costs on the paperwork and what my card was charged, so they handed me off to yet another person/woman. I think she was part of the service department but not a technician or manager...I think she was a billing/invoicing person. She offered my $10. At that would bring my total to $183.66, STILL a far cry from the 168.02 the billing paperwork said I owed. At this point I wanted a FULL refund, 193.66 of it. I still do. Did I get an oil change, yes. After that, my customer service experience has been an absolute xxxx show. Phone calls not answered. Voice mails not returned. Texts not returned. 2 Technicians, 2 salespersons and one billing person and none of them was able to provide me an answer to why I was charged $193.66 for an oil change. Your dealership is acting exactly like the ones we all hear about, and the one I was HOPING you were not. Take your money and forget about you. Such a disappointment. I'm also looking into complaints to the BBB and other consumer groups, at the local and state level.

Matt was amazing and got us what we wanted! Very pleased with the service and love my new ride! If you’re looking for a new car, go see him!!

Afton and her team are great and always get everything where it needs to be n done in a timely fashion!!!

Got the deal done remotely from 200 miles away. Once we agreed the wife and I went on a road trip to pick up our new Ram 1500. After a quick testing of a couple different trucks we actually ended up with a slightly different truck than what I went for but the process quick and easy. Took delivery an hour after we arrived. We didnt make it until 30 mins before closing but everyone stuck around to make sure we were all set. Worth the time and the drive - 10/10 buying experience.