Reviews
Great dealership. Parts and service departments were great. Tires look good. No issues to report as usual Thanks for your workmanship.
Great dealership. Parts and service departments were great. Tires look good. No issues to report as usual Thanks for your workmanship.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our parts and service departments took great care of your Chevrolet and that your new tires look excellent. Paulo and the team appreciate your continued trust and look forward to your next visit.
Every staff member was so kind, professional and courteous! Great service in the time promised!
Every staff member was so kind, professional and courteous! Great service in the time promised!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this. I am glad Paulo and the team delivered the kind, professional, and courteous service we strive for and had everything completed in the time promised. We are blessed with a great group of people who care about taking care of customers the right way. We appreciate the opportunity to serve you and are always here when you need us.
They are alway willing to help you and make you feel comfortable, they get you in and out , the place is really clean.
They are alway willing to help you and make you feel comfortable, they get you in and out , the place is really clean.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Janice. I am glad Paulo and Theresa helped make your visit comfortable and efficient while keeping everything running smoothly. A clean, welcoming environment and getting people in and out quickly matters, and I appreciate you recognizing our team for that. We are always here when you need us.
It is always a pleasure to visit this dealership for service. Easy to schedule. Friendly service reps and timely delivery of the vehicle.
It is always a pleasure to visit this dealership for service. Easy to schedule. Friendly service reps and timely delivery of the vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this. I am glad Theresa West and our service team continue to make your visits easy to schedule, friendly, and timely. Consistency like that is what we work hard to deliver every day. We appreciate you trusting us with your vehicle and look forward to taking care of you again next time.
Got a good trade in value on my trade in and a good price on my new truck. 3rd vehicle I’ve bought from Polk in 4 years. Will continue to use them.
Got a good trade in value on my trade in and a good price on my new truck. 3rd vehicle I’ve bought from Polk in 4 years. Will continue to use them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for coming back to us again. Three vehicles in four years is not something we ever take lightly, and that kind of loyalty means a lot to our team. I am glad we were able to deliver a strong trade value and a fair price on your new truck...that balance matters. We appreciate your continued trust and will keep working hard to earn it every time.
I always appreciate the efficient and friendly service from Glen Polk Chevrolet in Gainesville Texas.
I always appreciate the efficient and friendly service from Glen Polk Chevrolet in Gainesville Texas.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I really appreciate you sharing this. Hearing that our team continues to deliver efficient and friendly service means a lot, because consistency is what we work toward every day. We are blessed with a great group of people here in Gainesville who truly care about taking care of customers the right way. Thank you for trusting us and we are always here when you need us.
I highly recommend buying a car from this dealership! My experience was absolutely amazing from start to finish. Everything was great and so easy — the process was smooth, stress-free, and well explained. Aspen, my salesgirl, was incredible! She was kind, patient, knowledgeable, and truly went above and beyond to help me. She made sure I felt comfortable and confident with my purchase. If you’re looking for a great car-buying experience, definitely come here and ask for Aspen. You won’t regret it! 🚗
I highly recommend buying a car from this dealership! My experience was absolutely amazing from start to finish. Everything was great and so easy — the process was smooth, stress-free, and well explained. Aspen, my salesgirl, was incredible! She was kind, patient, knowledgeable, and truly went above and beyond to help me. She made sure I felt comfortable and confident with my purchase. If you’re looking for a great car-buying experience, definitely come here and ask for Aspen. You won’t regret it! 🚗
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the recommendation, that means a lot to all of us. I am glad to hear the entire process felt smooth and stress-free from start to finish, that is exactly what we work toward every day. Aspen does a wonderful job taking care of people, and I am proud of the way she goes above and beyond to make customers feel comfortable and confident in their decision. Enjoy the new vehicle and we look forward to being here for you down the road.
I love the people & the quickness of service. BUT… after the oil change there were MULTIPLE dark heavy grease fingerprints on both doors (especially on the inside on the light tan leather), the outside door frame, the steering wheel, door handles, etc. And in back, the compartment that holds the spare tire was still lifted (not shut down). While still there, we cleaned some of the grease smudges with a napkin, then went inside to ask for something to wipe them with. A guy came out with a clean rag and a solvent and got all that we could see. I was worried about him using solvent on the leather, so I re-wiped everything with windex afterward. This did not happen before, so I was shocked to see this. Otherwise, I would rate 5 stars.
I love the people & the quickness of service. BUT… after the oil change there were MULTIPLE dark heavy grease fingerprints on both doors (especially on the inside on the light tan leather), the outside door frame, the steering wheel, door handles, etc. And in back, the compartment that holds the spare tire was still lifted (not shut down). While still there, we cleaned some of the grease smudges with a napkin, then went inside to ask for something to wipe them with. A guy came out with a clean rag and a solvent and got all that we could see. I was worried about him using solvent on the leather, so I re-wiped everything with windex afterward. This did not happen before, so I was shocked to see this. Otherwise, I would rate 5 stars.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the honest feedback. I am truly sorry for the condition your vehicle was returned in after the oil change, especially with the grease marks on the doors, leather, and steering wheel, that should not have happened. I appreciate you pointing it out while you were still here so we could address it immediately, but we should have caught that before it ever reached you. Feedback like this is important, and I will be sharing it with our team as a reminder that attention to detail matters just as much as speed. I am grateful you recognized the people and quick service, and we will work to make sure your next visit reflects a full five-star experience from start to finish.
Very knowledgeable, friendly, timely. reasonable cost, they go above and beyond to please customers, I would highly recommend!
Very knowledgeable, friendly, timely. reasonable cost, they go above and beyond to please customers, I would highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I really appreciate you sharing this. Theresa West does a great job taking care of people and making sure everything is handled the right way, and I am glad you experienced that. Knowledgeable, friendly, and going the extra mile at a fair cost is exactly what we aim for. Thank you for the recommendation and for trusting us with your service.
Glenn Polk service always does a good job of getting me in and taking care of my needs quickly.
Glenn Polk service always does a good job of getting me in and taking care of my needs quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I appreciate you saying that. Getting you in quickly and taking care of what you need is exactly what our service team works hard to do every day. Thank you for continuing to trust us with your vehicle.