Ford of Kendall

Salesman said that he would call me to setup an appointment to fix the scratch that was on the truck. Never did so I called and spoke to a manager who said that he would find out and call me the next day. Never did. First and last time that I go there.

CRIMINAL DEALERSHIP, GO TO ANOTHER FORD DEALERSHIP. purchased a vehicle Nov 30 2023, finance person told me my note amount without showing how that amount was arrived at, once I reluctantly agreed he told me as I was a loyal Ford customer he was 'giving' me tire coverage, dent coverage extended warranty the whole time he was adding the costs of those coverages to my contract, never was I allowed to look at the documents as he was in a hurry to get off (it was a Saturday), the things he was 'giving' me amounted to $14,000 additional dollars to the contract. Traded the vehicle in Mar 11, 2026. Reached out to the dealership and after threatening with legal action KATHERIN VALERINO (finance manager) called telling me she would email a form and I needed to fill it out and email it along with the odometer statement when I traded the vehicle, sent it back within an hour, she has NEVER responded to that email nor did she cancel the 'plans', she has also not responded to two emails one sent a week ago and one yesterday. I have three dealerships that will testify in court that the amount they charge is hundreds versus thousands that Kendall charged me, yes thousands Kendall charged me versus hundreds which one dealership tells me it borders as a criminal act. They owe me THOUSANDS for the unused portions of those contracts. Kendall is guilty of harboring funds. Kendall is guilty of insurance fraud (the amounts are listed as insurance on the contract). Kendall is guilty of a criminal act for the amounts they charged. I had to get Ford Credit to cancel the 'plans' as KATHERIN did nothing with the email I sent back to her. Don't waste your time or money with this dealership, they are nothing short of criminals, I have purchased seven Ford vehicles throughout my life, Kendall is without any doubt the absolute worst, I am amazed Ford Motor allows this sort of dealership to exist.............. stay tuned more to come, anyone else smelling a law suit on the horizon???? Guy Benoit

CRIMINAL DEALERSHIP, GO TO ANOTHER FORD DEALERSHIP. purchased a vehicle Nov 30 2023, finance person told me my note amount without showing how that amount was arrived at, once I reluctantly agreed he told me as I was a loyal Ford customer he was 'giving' me tire coverage, dent coverage extended warranty the whole time he was adding the costs of those coverages to my contract, never was I allowed to look at the documents as he was in a hurry to get off (it was a Saturday), the things he was 'giving' me amounted to $14,000 additional dollars to the contract. Traded the vehicle in Mar 11, 2026. Reached out to the dealership and after threatening with legal action KATHERIN VALERINO (finance manager) called telling me she would email a form and I needed to fill it out and email it along with the odometer statement when I traded the vehicle, sent it back within an hour, she has NEVER responded to that email nor did she cancel the 'plans', she has also not responded to two emails one sent a week ago and one yesterday. I have three dealerships that will testify in court that the amount they charge is hundreds versus thousands that Kendall charged me, yes thousands Kendall charged me versus hundreds which one dealership tells me it borders as a criminal act. They owe me THOUSANDS for the unused portions of those contracts. Kendall is guilty of harboring funds. Kendall is guilty of insurance fraud (the amounts are listed as insurance on the contract). Kendall is guilty of a criminal act for the amounts they charged. I had to get Ford Credit to cancel the 'plans' as KATHERIN did nothing with the email I sent back to her. Don't waste your time or money with this dealership, they are nothing short of criminals, I have purchased seven Ford vehicles throughout my life, Kendall is without any doubt the absolute worst, I am amazed Ford Motor allows this sort of dealership to exist.............. stay tuned more to come, anyone else smelling a law suit on the horizon???? Guy Benoit

Excellent Service especially from the salesperson Manuel, very friendly, knowledgeable, I am very satisfied with his attention and assistance

Ford of Kendall – Unresponsive Service Department I brought my vehicle to Ford of Kendall for a recall repair on the main wire harness, and that visit is almost certainly where my current problems began. After that recall work, my backup camera started acting up, cutting in and out sporadically, and eventually it failed completely. Recently, I brought the vehicle back in to have the camera issue addressed along with several routine repairs, expecting a professional diagnosis and resolution. Instead, I was met with blame-shifting, stonewalling, and a complete lack of accountability. The service advisor contacted me and immediately tried to pin the wire harness issue on supposed “aftermarket modifications,” even though my vehicle has never been modified and everything on it is OEM equipment. That accusation was not only false, it felt like a deliberate attempt to dodge responsibility for damage caused by their own technician during the earlier recall repair. Rather than investigate their own work, they tried to manufacture a reason to deny responsibility. Ford of Kendall has now had my vehicle for nearly a week, and I still have no clear explanation, no timeline, and no basic courtesy in terms of communication. They failed to set any reasonable expectation as to when the repairs would be completed, effectively leaving me without a vehicle and forcing me to chase them for information. Every day, I have called the service advisor for an update, and I keep getting the same empty promise: “I’ll call you back.” The call never comes. The pattern is simple—ignore the customer and hope they go away. What concerns me most is that the damage appears to be the direct result of Ford of Kendall’s own work. If the wire harness was damaged during the recall repair, it could absolutely cause irregular voltage and ultimately destroy the backup camera. Instead of acknowledging this very plausible scenario and investigating it, the service department has decided that I should pay out of pocket for a camera that their own negligence likely ruined. It is hard to see this as anything other than an attempt to push their mistake onto the customer. The end result is that I am being asked to pay for a repair that I firmly believe Ford of Kendall caused, after they have already taken my vehicle out of service for nearly a week with no meaningful communication. That combination of incompetence, refusal to accept responsibility, and outright lack of respect for the customer is unacceptable. This experience has seriously shaken my trust in Ford of Kendall. I now have deep concerns about buying any future vehicles from them and about being forced to rely on their service department for warranty work. I have virtually no confidence that they can perform repairs without causing additional damage, and even less confidence that they will stand behind their work when something goes wrong. If you value honest communication, accountability, and basic professionalism, I strongly recommend thinking twice before doing business with Ford of Kendall.

Gracias a Brian por toda la ayuda, me hizo todo fácil y claro. Muy buena atención

Everyone you come across is courteous and welcoming. It is a pleasure dealing with everyone there.

Muy satisfecho con mi compra. El servicio fue amable, transparente y me ayudaron en todo momento

Drop in service quality: 1. Went for safety recall, told to leave the car no loaner available, no suggestion but to wait until the end of day. Making an appointment was not an option either (!). 2. My 31000 points disappeared because of a form filling problem. Had to re sign documents but points not yet reinstated. Told this problem has happened before with other customers.

Everything went well until I took possession of the vehicle without everything that was promised actually done to the vehicle. The end result was that the salesman who sold me the truck never kept his word and I never got what was promised. All my calls and text messages went ignored from that point on. Will not purchase another truck here!!