New Rochelle Toyota

I tried to purchase a CPO vehicle from this dealership. I spent a week asking for specific information only for a different person to ask me the same questions over and over again and say they'd get me the information. It never came! I practically waved a check for what they were asking for the car in their faces and they just could not get their communication together, they just didn't care about me. This is reflected in many other reviews and is indicative of potentially shady practices with customers who want to make educated purchasing decisions (look at other reviews on that topic). Please protect your time and sanity and go to one of the many better, more responsive dealerships in the area. UPDATE: They finally responded and the deal was moving forward. Then another 24hr radio silence. After calling several times, I got in touch with the person I had been speaking with. They said they were not able to move the deal forward because of this review. Then they said that the recent snow storm caused a check-engine light in the CPO vehicle I was looking at (not plausible, very shady) and that the vehicle was not for sale until the repairs were complete and it would likely lose its CPO status. If I had gone through with this deal, I would be left with a lemon! Please, run (not walk) away from this dealership.

I'm having a horrible experience with the people here. After driving home with vehicle ( Rav 4) I park the car only to realize that the key fob is completely not working. Looking back now, I did find it weird that the car was already started for me so there was no way for me to realize this before driving off. The salesman who opened and turned on the car was 100 percent fully aware that the fob was inoperable, but instead of being honest, he opens and starts the car up only for me to have to drive all the way home to realize the fob doesnt work. Upset and frustrated I contact the general sales manager David Hsu who initially acted as if he wanted to help rectify the situation. He first suggested that I change the battery( first thing I tried initially) but I explained to him that I tried this already and it seems there is damage inside the key fob and the change of battery did not help. He tells me to bring in the key fob . The next day I drive from Queens NY back to New Rochelle and I am told a new key fob will be given to me in a few days. Before I left I confronted the sales man ( TAJ) explaining to him how messed up it was for him to start my car up knowing the fob was damaged. Of course he denied it being inoperable when he opened the car which was complete xxxxxxxx. There was physical damage inside the fob it was and still is completely inoperable. This damage in no way shape or form happened on my 20 minute drive home. As upset as I was I was assured they would correct this problem for me and was told the fob would be ready by said day ( WEDNESDAY). Thursday comes and since I haven't heard back from anyone I contact the salesman ( TAJ) , general manager Dave Hsu and the service department. Only Taj responds back and now informs me that the key fob is on back order. Doesnt indicate when key fob will be available only says someone will get in touch with me. After some Google searching I realize that key fobs being on back order are a well known thing. So basically even though they knew this , instead of being honest and upfront they lead me to believe the fob would be ready in a few days even though they knew very well it wouldn't be. Strike one was when they knowingly sent me home with a damaged key fob and strike 2 was making me believe this problem would be a rectified quickly. I have since contacted general sales manager David Hsu but have received no reply from him and basically not a care in the world even though initially he did reach out and said he understood my frustration but his recent actions of not even replying to my messages show otherwise. I have let them know how upset I am through multiple texts and they keep saying someone is going to reach out to me but nobody has . If I could give zero stars for my experience I would. You shouldn't send someone home with a damaged key fob and then lie about it. But I guess this is how New Rochelle Toyota conducts business .

Thank you, Marwa, for your excellent customer service. The service and attention were outstanding. You made the whole process quick and easy. Toyota needs more people like you. Thank you.

I love the new car. Thank you,Travis. You’ve been so nice and go out of your way to make sure things are in place before I drive off lol. Thank you again :)

I recently purchased a 2025 Toyota RAV4 from New Rochelle Toyota, and I couldn’t be more pleased with the experience. Fernando provided exceptional service from start to finish, combining professionalism, product expertise, and genuine care for his customers. What impressed me most was Fernando’s honesty and transparency throughout the entire process, especially regarding pricing. He clearly explained all costs and options upfront, ensuring there were no surprises. His straightforward approach made the purchase process smooth and stress-free. Fernando also took the time to thoroughly review the features of the RAV4, answer all of my questions, and make sure I was completely comfortable with my decision before finalizing the sale. Thanks to Fernando’s integrity and professionalism, my experience at New Rochelle Toyota was truly excellent. I highly recommend him to anyone looking for a fair, honest, and enjoyable car-buying experience.

Great service! Travis helped me every step of the way and was able to answer all my questions, will definitely be recommending to others.

I've never owned a car before and after searching the internet and finding way too many options, I decided to go in store and handle it in person. I was told to be careful and make sure I didn't get ripped off by any car dealers, which definitely made me a little nervous at the outset. Whether the concern was just overblown or I got lucky, getting hooked up with Travis made the entire experience a breeze. He answered every question I had, moved at a pace that I needed (I had been renting a car that I really needed to bring back) and never made me feel like I was out of my depth. It was good experience all around and a lot of that credit should be given to Travis, who can read a conversation, make it a good one and still make sure you leave with a car.

Travis Short was a great salesman. He wasn’t pushy at all while still being communicative and prompt.

I had a horrible expierience at New Rochelle Toyota. After 3 and half hours of driving one way I came to look at a truck that was full of dents and scratches . You’d think they be. Little honest before you come all that way. Like I wasn’t gonna see the horrible condition it was in . Nobody seemed to care either way . Not good sales ppl at all .

Dear Travis Thank you for your outstanding service during my recent Toyota purchase. I truly appreciate your professionalism, knowledge, and the time you took to answer all my questions.