New Country Lexus of Great Neck

I had a very disappointing service experience at this dealership. I initially brought my Lexus in to diagnose a check engine light, and the service advisor told me it was an O2 sensor issue and assured me that replacing it would resolve the problem. However, when I picked up my vehicle, the check engine light was still on. I then took my car to another mechanic, who identified misfires in multiple cylinders along with a catalytic converter code—issues that were clearly not addressed. When I returned to the dealership to discuss this, I was told that my bumper damage was somehow related to the check engine light, which made no sense and felt like an excuse rather than a solution. To make matters worse, I have made several attempts to contact the service manager and left multiple messages, but no one has returned my calls. Overall, I am extremely disappointed with the lack of proper diagnosis, accountability, and customer service. Based on my experience, I would not recommend this dealership for service

Highly recommended , Jamall was amazing to work with and made all process easy and fast

Great Salesman, but Shady and Deceptive Finance Dept (Beware of Dayshon Wade & Michael Abramov) ​I want to start by saying my salesman was professional and helpful. However, the Finance Department at New Country Lexus of Great Neck is absolutely deceptive. ​This is my second lease here, and history repeated itself. During my previous lease, the finance manager, Michael Abramov, forced me to pay an extra $1,000 for added options and made me wait for 3 hours. I was extremely upset then, but I decided to let it go and not leave a bad review ONLY because my salesman was good. ​I thought this time would be different, but I was wrong. The current Finance Manager, Dayshon Wade, tried the same manipulative tactics. My salesman clearly stated $4,200 including taxes and the first month’s payment. Yet, Dayshon initially quoted $4,300. When I called him out, he "discounted" the $100 as if doing me a favor. He then pressured me to pay the first month's payment again via credit card, even though it was already included in the $4,200. I eventually had to get a refund from the salesman after the contract was signed. ​This is a clear attempt at double-charging and fraudulent financial practices. I tried to be a loyal and patient customer, but this dealership continues to trick its clients. I am seriously considering filing a formal complaint with Lexus Corporate regarding these recurring deceptive practices. If you buy a car here, double-check every penny and STAY AWAY from Dayshon Wade and Michael Abramov. ​P.S. The GM clearly cherry-picks positive reviews to reply to and ignores real issues. They boast about being a top-rated Lexus dealer, but they must be talking about being the best at being the worst.

I had great help from both Jamall and Mohamed. They gave any information I needed and took the time to sit down with me and review my options

Jamal Thompson Took his time to help me the entire buying process and answered all my questions. Will do business again!!

Worked with Mohammad B and he was not pushy. Very straightforward and knowledgeable about the car. All my questions were answered and even post sale, I was followed up with to make sure everything was okay. Thank you for the experience!

Jamal was great. He didn’t just want to sell me any car he wanted to sell me the exact car I wanted with all the bells and whistles. I would definitely recommend anyone to him!

I had an outstanding experience with Jamall at New Country Lexus of Great Neck. Jamall was professional, knowledgeable, and incredibly patient throughout the whole process. He took the time to understand exactly what I was looking for, as it was a customized order according to our preference. He answered all of my questions honestly, and made sure I felt comfortable every step of the way. There was never any pressure or being rushed out, just excellent prompt service and attention to all the help needed. He truly made the car buying experience smooth, enjoyable and kept us updated always. I would highly recommend Jamall to anyone looking to purchase a vehicle at New Country Lexus of Great Neck! Thank you Jamall :)

Great experience with Mohammad B! His product knowledge and ability to anticipate my needs was excellent. The process was super smooth and he will be my go-to person for all things Lexus!

So far so good always return my calls they answer all my question ,super nice people